Chessington World of Adventures Resort will be trialling a disabled access registration ID card for the 2017 season. All guests visiting the Resort and registering for our Ride Access Pass will be required to have their photo taken and will be issued with an Individual ID card for future visits to the Resort. With the new system in place, we anticipate Guest Help and Information being busier at the start of the season and apologise for any inconvenience caused.
We want all our guests to have a really wild adventure every time they visit Chessington World of Adventures Resort.
Read through the sections to help you plan, or scroll down for our online registration form - if you fill it in ahead of your visit it'll save time on the day.
We aim to make our attractions as accessible as possible, download our guide below to see rides which are suitable for you. You might like to print this or save it to your phone to use on the day.
Chessington Accessibility Video Guide
Important Ride Access Pass Information
Ride Access Passes are reserved for adventurers who do not understand the concept of queuing; have difficulties with everyday social interaction; have a limited capacity to follow instruction or to understand others’ emotional feelings or expressions, and may become agitated or distressed having to wait for extended periods of time; and permanently non-ambulant guests.
Having a registered disability does not mean you automatically receive a Ride Access Pass.
To apply for a Ride Access Pass, on the day of your adventure you will need to bring one of the following:
You will also need one companion who is happy to use the rides and attractions with the holder of the Ride Access Pass (must be over the age of 14 to offer assistance)
Ride Access System
The 7 most popular rides (as listed below) are our busiest and therefore further restrictions apply:
This process will be repeated at each of the rides listed below:
You are free to use all other rides by awaiting assistance at the dedicated disabled access point. Each attraction visited will require one token.
Only one pass will be issued to each eligible disabled adventurer per day, and lost or damaged passes will not be replaced under any circumstances.
Please note that a maximum of three companions (companions can be interchanged throughout the day) can accompany a disabled Adventurer on to our rides and attractions via the access procedure stated above. Height, size and other safety restrictions also apply - these are displayed on the Park Map and on signage at the rides and should be read in conjunction with the Accessibility Guide.
Ride access with casts, air boot or splint
Unfortunately as a health & safety requirement adventurers with a cast, air boot or splint will be unable to experience some of our attractions. For full details please click here.
Adventurers with a disability can obtain a transferable helper’s Annual Pass. To find out more, please visit the Merlin Annual Pass Hub in Mexicana.
First Aid Centre
This is located in Forbidden Kingdom close to Rameses Revenge. The First Aid team caters for a number of special needs, including the cold storage of medicines and wheelchair hire.
Wheelchair hire is available from Adventure Point Gift Shop and is charged at £10 per day, plus a £50 fully refundable pre-authorisation on a credit or debit card. Registered disabled guests with documented proof may hire a wheelchair free of charge, but a £50 pre-authorisation will still apply - please speak to a member of staff on your visit for more information.
The number of wheelchairs we hold is limited, and we cannot guarantee their availability. Please note wheelchair loss or damage may result in a charge. Failure to return the wheelchair will result in a charge of £185.
Toilets with disabled access are available throughout the Park and you’ll find their locations marked on the Park Map.
Disabled Changing Places Toilet
Our Changing Places Toilet is located in Wild Woods with a height adjustable changing bench, shower, toilet and a hoist. To access please use a RADAR key, or speak to a member of staff.
Guest Help and Information
Located in Adventure Point, this should be your first port of call. The Guest Help and Information team can offer advice on ride access and restrictions, issue ride access wristbands and passes (conditions apply) and provide further information on facilities for adventurers with a disability. Guest Help and Information can also check Adventurers’ heights to confirm which rides you can go on.
Restaurants & Shops
If you need assistance when visiting any of our shops or restaurants, you’ll find hosts on hand who will be happy to help.
We aim to make our attractions as accessible as possible, so there are no surprises on the day we have worked in partnership with Disabled Go to compile a list of comprehensive Access Guides. Please use the following links to access
To browse guides please visit www.disabledgo.com
What is a Ride Access Pass?
Ride Access Passes may be used by eligible adventurers to access up to ten (10) rides via the ride exit or dedicated entrance during their day. The special access is intended to provide a reduced wait time compared to the standard queue line although this cannot always be guaranteed. Each pass allows up to three people to benefit from this special access if they are visiting the Resort with the disabled adventurer.
This of course does not limit the guests from enjoying any of the other shows and other activities on the Resort as many times as they choose, including any of the rides by joining the standard queue lines which on a quiet day in any case will offer speedy trouble free access.
Please note that having a registered disability does not automatically guarantee receiving a Ride Access Pass. We reserve the right to make changes to, or withdraw, the Ride Access Pass without prior notice.
Why have you limited ride use?
Chessington World of Adventures Resort does not place any restrictions on the number of rides and attractions that an adventurer (disabled or otherwise) may experience during their visit. Adventurers who are eligible for the Ride Access Pass may still use the standard queue lines to access rides if they have used all of their Ride Access Pass tokens or where they feel the queue is short enough that use of the Ride Access Pass is not required.
Why have you chosen to have 10 tokens?
This is to ensure that queues at our ride exits remain manageable and to prevent long queues from occurring in these areas. The new Ride Access Pass was developed following a review with an independent accessibility consultant in order to improve the experience of adventurers with disabilities.
Following feedback from guests and data collected from previous seasons we found that the majority of adventurers experience 7 -10 rides during their visit. Given this data, we believe that special access for 10 rides during the day is fair to all our guests.
Who is eligible?
Ride Access Passes are reserved for Adventurers who do not understand the concept of queueing; have difficulties with everyday social interaction; have a limited capacity to follow instruction or to understand others’ emotional feelings or expressions, and may become agitated or distressed having to wait for extended periods of time; have a physical disability that prevents them standing for extended periods of time and permanently non-ambulant guests.
Please note that having a registered disability does not mean you automatically receive a Ride Access Pass.
An application for a Ride Access Pass is made at Guest Help & Information. Documentation is required to support all applications and staff reserves the right to refuse a Pass to anyone who does not show appropriate documentation.
What are the accepted forms of documentation?
If you require a Ride Access Pass you will need to provide one of the following forms of documentation:
The decision as to what evidence is suitable rests with the Resort staff. If in doubt please contact the Guest Experience Team in advance.
Do I need to bring my documents to each Merlin Entertainments attraction?
No. If you take your documents to one of the following sites:
Then you will be registered at each of the above sites. They will issue you a reference number to keep somewhere safe, please bring this with you on each visit to enable us to find your record quickly. When you attend each site for the first time, you will be required to accept the terms and conditions of each site, as they are unique to each attraction. This will be your chance to discuss with the Guest Services team what rides are suitable for your circumstances, and how their Ride Access Pass (RAP) works at their attraction.
Why do I need to bring my documents each year?
Many conditions change each year, and our staff are not medically trained to know each individuals requirements to enable them to get the best out of their visit to our attractions.
How many passes am I entitled to?
Each eligible adventurer is entitled to receive one Ride Access Pass per day, for use on that day only.
What happens if I have lost or damaged my pass?
Unfortunately lost or damaged passes will not be replaced under any circumstances.
Where do I collect my pass?
Adventurers who qualify for the Ride Access Pass should go to Guest Help and Information in Adventure Point.
How does the Ride Access Pass work?
The 7 most popular rides (as listed below) are our busiest and therefore restrictions apply: the Ride Access Pass needs to be presented to the rides host upon arrival at the ride of your choice; you will then be allowed to board your first ride at the earliest opportunity. When going onto the ride you will be given a time for your next ride, which will correlate to the length of the main queue for that ride, up to a maximum of 45 minutes. This process will be repeated at each of the rides listed below.
You are free to use all other rides by awaiting assistance at the dedicated disabled access point, each attraction visited will require one token; this can be done at any point during your visit, including if you are waiting for a top 7 ride.
Please note that a maximum of three companions (companions can be interchanged throughout the day) can accompany a disabled adventurer onto our Rides and Attractions via the access stated above. Height size and other safety restrictions also apply; these are displayed on the Park Map and on signage at the rides and should be read in conjunction with this guide.
How many carers can I have?
Following a review of our procedures, we have decided that at THORPE PARK Resort, Chessington World of Adventures Resort and Alton Towers Resort, that each person will be able to have up to three carers with them when using the Ride Access Pass.