VIP EXPERIENCES

If you would like further assistance please get in touch by emailing us at VIPexperiences@chessington.co.uk to speak to the VIP team.

Terms and Conditions

African Animal Safari

Guests must be aged 5+ to do the Giraffe Safari. Encounter duration is 30 mins and for up to 8 people at any one time. Adventurers between the ages of 5 - 12 years will require an adult (16+) with a valid experience ticket for the time and date of the experience. Due to the Nature of some of our experiences the encounter may not be suitable for non-ambulant adventures, please contact the team directly prior to your booking. Tours may vary depending on animal availability and in adverse weather conditions may have to be moved indoors.

Amur Tiger Encounter

Guests must be aged 10+ to do the Amur Tiger Encounter. Encounter duration is 20 minutes and may be shared with other guests, the maximum group size will be 4. Adventurers between the age of 10 - 16 years will require an adult (16+) with a valid experience ticket for the time and date of the experience. Due to the Nature of some of our experiences the encounter may not be suitable for non-ambulant adventures, please contact the team directly prior to your booking.

Carnivore Keeper

Guests must be aged 16+ years to do the Carnivore keeper for the day experience. The experience will last approximately Three hours and is for one adventurer. Guests must wear Closed toe shoes and long trousers. Due to the Nature of some of our experiences the encounter may not be suitable for non-ambulant adventures, please contact the team directly prior to your booking.

Coati Encounter

Guests must be a minimum of 7 years old to do the Coati Encounter . The experience will last approximately 20- 30 minutes and for up to 4 people at any one time. Adventurers  below the age of 16 will require an adult (16+) with a valid experience ticket for the time and date of the experience. Guests must wear long trousers and closed toe shoes for this experience. Due to the Nature of some of our experiences the encounter may not be suitable for non-ambulant adventures, please contact the team directly prior to your booking.

Giraffe Feed

Guests must be aged 5+ to feed the giraffes. The experience will last approximately 20 minutes and for up to 15 people at any one time. Adventurers between the ages of 5 - 12 years will require an adult (16+) with a valid experience ticket for the time and date of the experience. Due to the Nature of some of our experiences the encounter may not be suitable for non-ambulant adventures, please contact the team directly prior to your booking.

Giraffe Safari

Guests must be aged 5+ to do the Giraffe Safari. Encounter duration is 20 minutes and for up to 8 people at any one time. Adventurers between the ages of 5 - 12 years will require an adult (16+) with a valid experience ticket for the time and date of the experience. Due to the Nature of some of our experiences the encounter may not be suitable for non-ambulant adventures, please contact the team directly prior to your booking. Tours may vary depending on animal availability and in adverse weather conditions may have to be moved indoors.

Gorilla Sneak Peak

Guests must be aged 8+ to do the Gorilla Encounter. Encounter duration is 20 – 30 mins and may be shared with other guests, the maximum group size will be 4. Due to the nature of the experience, The Gorilla Encounter may not be suitable for non-ambulant adventurers and is not suitable for expectant mothers. Adventurers under the age of 16 years will require a full paying adult (18+) with a valid experience ticket for the time and date of the experience.

Junior Zoo Keeper

Guests must be aged between 7 and 16 years to do the Junior Keeper for the day experience. The new experience for 2023 will last approximately four hours and for up to four people at any time (the guests can be from different households and means the experience could be shared). Due to the Nature of some of our experiences the encounter may not be suitable for non-ambulant adventures, please contact the team directly prior to your booking.

Red Fox Encounter

Guests must be a minimum of 12 years old to do the Red Fox encounter. The experience will last approximately 20- 30 minutes and for up to 2 people at any one time. Adventurers between the ages of 12- 16 years will require an adult (16+) with a valid experience ticket for the time and date of the experience. Guests must wear closed toed shoes. Due to the Nature of the enclosure this experience is unfortunately not suitable for non-ambulant adventures. Expectant mothers are not permitted on any of our experiences. please contact our VIP team before booking to discuss your individual needs.

Skunk Meet & Greet

Guests must be aged 5+ to do the skunk meet and greet. The experience will last approximately 20 minutes and for up to 4 people at any one time. Adventurers between the ages of 5 - 16 years will require an adult (16+) with a valid experience ticket for the time and date of the experience. Due to the Nature of some of our experiences the encounter may not be suitable for non-ambulant adventures, please contact the team directly prior to your booking.

White Rhino Encounter

Guests must be aged 10+ to do the White Rhino Encounter. Encounter duration is 20 minutes and may be shared with other guests, the maximum group size will be 4. Photo identification is required for all guests aged 16+ (the VIP Experiences Team will contact you once you have made your booking to discuss further details) and is required for Health, Safety and Security reasons. Failure to provide valid identification will result in cancellation of your experience with no refund. Adventurers between the age of 10-16 years will require an adult (16+) with a valid experience ticket for the time and date of the experience. Due to the Nature of some of our experiences the encounter may not be suitable for non-ambulant adventures, please contact the team directly prior to your booking.

General

• Theme Park and Zoo Entry is not included with Animal Experiences, with the exception of The Big 3 and Keeper for a Day experiences which included entry.
• Annual Pass and hotel/glamping discounts cannot be used in conjunction with any other offer. Any additional guests without a valid ticket will not be permitted on the experience.
• It is the Guests responsibility to book the correct tickets with the correct discount. We are unable to refund or partially refund tickets
• All animal are subject to availability and we reserve the right to cancel, change or rebook experience with no prior warning.
• Tickets are non-transferable and non-refundable.
• Pregnant women are not permitted on any of our VIP Experiences.
• All guests must wash their hands after coming into contact with any animal area. Guests are advised against touching their lips, eyes or face whilst in these areas.
• All cuts, abrasions or bites which occur during your visit, no matter how small must be treated and covered immediately and will require medical attention and a log of the incident placed in the company’s accident book.
• If at any point during your experience, you feel uncomfortable or begin to feel unwell, please inform a member of staff immediately.
• Any instructions that are given by your guide or by a keeper must be carried out implicity, bearing in mind that ALL animals can be potentially dangerous. We reserve the right to exclude any participants from the experience who do not follow these instructions.
• Chessington World of Adventures Resort accepts no responsibility for any loss and/or damage however arising whilst on our premises.
• Zoo keeping can be a hazardous occupation. Chessington World of Adventures Resort will endeavour to ensure that you are not exposed to any unnecessarily risks during your time with us but we will not be held liable for any injury caused by any elements of your experience. Animals can never be guaranteed to behave in a predictable manner. It is the responsibility of the guest to highlight any part of the experience that they feel will be too uncomfortable or difficult for them to undertake.
• CWOA requires VIP guests to reach us at least 15 minutes in advance of their experience start time. We reserve the right to cancel your experience with no refund if you arrive more than 10 minutes after your pre-booked time. Once a tour/experience has begun it will be the discretion of the CWOA team/Keepers/Tour guides to determine if it possible to join a shared experience once it has begun.
• CWOA reserves the right to alter the itinerary on any given day to due to animal welfare, health issues or access restriction, but will ensure that where possible notice is given and that an alternative experience will be offered.
• Each Animal experience/tour carries a minimum age for a reason; please adhere to this when booking otherwise it may result in our Team/Keepers/Tour guides turning you away on the day. There will be no refunds offered if you do not adhere to age restrictions.
• Due to the nature of some of our VIP experiences, some of our animal encounters may not be suitable for those with mobility problems; expectant mothers are not permitted on any of our Animal Experiences. If you believe this may affect you please contact our VIP team before booking to discuss your individual needs.
• All VIP experiences are non-transferable and non-refundable; in the event we have to cancel your experience a suitable alternative will be arranged.
• During a period of promotions on experiences, no additional discount will be offered to Annual Pass holders or Hotel guests.