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Help Centre

We know that you may have some questions before or after visiting us so we’ve developed our Help Centre. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions

Help Centre


Got A Question?

If you need to send us an email or ask a question you can use our Guest Contact Form

Submit Request


Short Breaks & Hotel Stays

Are you looking for a short break or have a query about your booking? Check our help centre.

Help Centre

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If you would like to feedback on a visit or any part of your experience with Chessington World of Adventures Resort, please complete our Guest Feedback Form.

Typically, we personally respond to emails within 7 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts

To ensure that we are able to investigate your feedback fully, please contact us within 6 weeks of your visit. We regret that we are unable to assist with feedback after this time

Guest Feedback Form

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Drop us a line

If you need to reach out to us by phone, you can call us on 0371 663 4477.

Phone lines are open Monday – Friday, 10am to 4pm. Please note we cannot sell tickets on this number or handle hotel/short break queries.


Write To Us

Chessington World of Adventures Resort

Leatherhead Road





We know that, sometimes, not everything goes to plan during your adventure. Wherever possible, we look to resolve this while you’re still with us, with our dedicated Guest Help & Information centre located in Adventure Point.

However, if you’ve already left us, and would like to provide some feedback, have a query or concern, or think you might have left something behind, get in touch with our Guest Experience team using our contact form.

To allow us to assist you, you must contact us within 6 weeks of your visit. To ensure we’re able to investigate your concerns in the first instance, ensure you provide proof of visit with your initial message: your ticket details, order confirmation email or a valid receipt.

Our team receive a high volume of emails on a daily basis, and we aim to respond to all queries within 14 working days. While we welcome follow-up emails including additional information or attachments, we ask that you please do not email chasing a response during our advertised response period, as this may increase your response time.

Latest information regarding Coronavirus

Further to recent updates from the Government on the response to the Covid-19 coronavirus outbreak, we have taken the very difficult decision to close Chessington World of Adventures Resort as a precautionary measure.

Have a short break booked before 25th April? We can move your stay date with no extra cost!
For guests with short breaks arriving up to and including 25th April 2020, we have relaxed our usual terms and conditions so you can now reschedule your break to another date in the 2020 season with no additional cost*. Please complete the form here including your booking reference and the preferred date you would like to rearrange your booking to. Our team will get back to you as soon as possible.
*Subject to availability, please provide 3 alternative dates in order of preference, dates allocated on a first come first served basis.

Have a park ticket booked before 25th April? You can use this for another day in 2020!
If you have a park ticket for up to and including 25th April your ticket will be valid for use on any date during the 2020 season up to and including 1st November 2020.

Please click the link below for more information and FAQs.

Info & FAQs