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Kamal, An Asiatic Lion At Chessington World Of Adventures Resort LR

Live Chat

Live Chat can be accessed via our Help Centre. If there is a live chat agent available, a chat button will show in the bottom corner of the screen.

Help Centre

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Short Breaks & Hotel Stays

Are you looking for a short break or have you got a query about your booking? Check our help centre.

Help Centre

Bolivian Squirrel Monkey (1)

Help Centre

We know that you may have some questions before or after visiting us so we’ve developed our Help Centre. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions

Help Centre

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If you would like to provide feedback on a visit or any part of your experience at Chessington World of Adventures Resort, please complete our Guest Feedback Form.

Typically, we personally respond to emails within 14 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts

To ensure that we are able to investigate your feedback fully, please contact us within 6 weeks of your visit. We regret that we are unable to assist with feedback after this time

Guest Feedback Form

Pygmy Marmoset


If you need to reach out to us by phone, you can call us on 01372 731 657

Phone lines are open Monday – Friday, 9am to 4pm. Please note we cannot sell tickets on this number or handle hotel/short break queries.


Drop us a line

If you need to send us an email or ask a question, you can use our guest contact form.

Submit Request


Write To Us

Chessington World of Adventures Resort

Leatherhead Road





We know that, sometimes, not everything goes to plan during your adventure. Wherever possible, we look to resolve this while you’re still with us, with our dedicated Guest Help & Information centre located in Adventure Point.

However, if you’ve already left us, and would like to provide some feedback, have a query or concern, or think you might have left something behind, get in touch with our Guest Experience team using our contact form.

To allow us to assist you, you must contact us within 6 weeks of your visit. To ensure we’re able to investigate your concerns in the first instance, ensure you provide proof of visit with your initial message: your ticket details, order confirmation email or a valid receipt.

Our team receive a high volume of emails on a daily basis, and we aim to respond to all queries within 14 working days. While we welcome follow-up emails including additional information or attachments, we ask that you please do not email chasing a response during our advertised response period, as this may increase your response time.

Claims Notification Enquiries

The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447. 

Claims are administered by Sedgwick and should be submitted via the claims portal.  The portal ID is D00029. 

If you do not have access to the claims portal, claims should be submitted to