A SAFE, WILD ADVENTURE
In line with the current Government response to COVID-19, the Resort is OPEN.
We continue operating with additional health and safety measures in place, including enhanced cleaning, hand sanitiser stations, recommended & required face covering signage in indoor or high footfall areas and some suggested social distancing markers.
To ensure we can offer you the best possible experience, we are still reducing the number of guests we welcome to the Resort each day, with pre-booking online essential here.
These measures are in place to ensure you have a safe, wild adventure, while also protecting other guests, our team and the animals in our care. We kindly ask that during your visit you respect others and help us ensure the Resort remains a safe place to work and enjoy for everyone.
GENERAL & TICKET FAQS
ACCOMMODATION FAQS
ANNUAL PASSES FAQS
HYGIENE AND SAFETY MEASURES
The hygiene and safety measures that are in place to ensure you have a safe, wild adventure...
Pre-book entry
Please make sure you have made your booking online. Before leaving home, please check our website and social media pages for the latest attraction information.
Face coverings
Following the most recent Government update, you will now see signage stating ‘face covering required’ at entry points to gift shops & retail outlets. Unless exempt, we also strongly recommended any guests over the age of 11 wear a face covering in our other indoor spaces and high footfall areas, including the hotel.
If you have symptoms, do not travel
We politely request that you refrain from visiting our attraction should you start displaying any of the symptoms associated with COVID 19. Please contact Guest Services should you need to amend your booking.
Contactless payments
Please be ready to make on site payments using a ‘contactless’ bank card, rather than cash, where possible.
Reduced capacity
Whilst legal restrictions have been lifted, we may have a reduced daily ticketed capacity to ensure we can offer you the best possible guest experience.
Hygiene
We continue to have additional hygiene and safety measures in place throughout our attractions, including enhanced cleaning, plentiful hand sanitiser points, maximised building ventilation and some suggested social distancing markers.
Hygiene measures
We politely request that all our guests uphold the highest possible hygiene standards through regular hand washing and the frequent application of hand sanitiser which are available through our attraction.
Experiences
Some of our guest experiences may still be adapted or modified to ensure guests and staff have the best experience whilst taking into account some social distancing and staff safety.
Visit England Charter Mark
We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our Resort meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe, wild adventure.
View Certificate
