A SAFE, WILD ADVENTURE
In line with the current Government response to COVID-19, the Resort is OPEN.
Following the removal of legal restrictions, we continue operating with additional health and safety measures in place, including enhanced cleaning, hand sanitiser stations and recommended face covering signage within indoor public areas.
To ensure we can offer you the best possible experience, we are still reducing the number of guests we welcome to the Resort each day, with pre-booking online essential here.
These measures are in place to ensure you have a safe, wild adventure, while also protecting other guests, our team and the animals in our care. We kindly ask that during your visit you respect others and help us ensure the Resort remains a safe place for everyone to enjoy.
GENERAL & TICKET FAQS
ACCOMMODATION FAQS
ANNUAL PASSES FAQS
HYGIENE AND SAFETY MEASURES
The hygiene and safety measures that are in place to ensure you have a safe, wild adventure...
Pre-book entry
Please make sure you have made your booking online. Before leaving home, please check our website and social media pages for the latest attraction information.
Face coverings
In line with Public Health guidance, you will continue to see signage at entry points to indoor public spaces which recommends the wearing of face coverings.
If you have symptoms, do not travel
If you start displaying any symptoms associated with COVID-19 or test positive, we continue to ask that you do not visit the Resort. Please contact our Guest Services team should you ned to amend your booking.
Contactless payments
Please be ready to make on site payments using a ‘contactless’ bank card, rather than cash, where possible.
Reduced capacity
Whilst legal restrictions have been lifted, we may have a reduced daily ticketed capacity to ensure we can offer you the best possible guest experience.
Hygiene measures
We continue to have additional measures in place throughout the Resort, including enhanced cleaning, hand sanitiser points and maximised ventilation.
Experiences
Some of our guest experiences may still be adapted or modified to ensure guests and staff have the best experience whilst taking into account some social distancing and staff safety.
Visit England Charter Mark
We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our Resort meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe, wild adventure.
