We look forward to welcoming you to the Resort
We look forward to welcoming you to Britain's Wildest Adventure soon. To help you enjoy your visit we’ve introduced several new safety measures. To allow for social distancing we are welcoming a reduced number of guests and as a COVID-19 Secure venue our hygiene and safety measures ensure a safe, wild adventure for you, our staff and animals in our care. You must pre-book tickets for entry to the Resort.
We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our Resort meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe and enjoyable visit.
Local COVID alert levels
We ask all guests to take note of their local COVID alert level, as well as that of the Resort, which is designated in London – current alert level: High, meaning the Resort remains OPEN and we ask you to respect the Government guidance and not socialise with anybody outside of your household or support bubble while enjoying our indoor spaces.
If you’re unable to visit as a result of your local COVID alert level being Very High (more details here) and have:
A Theme Park ticket - please email our Guest Help & Information Team on Feedback@chessington.co.uk to discuss rearranging your booking.
A stay booked in our Resort Hotels - please call the Team on 01303 490037 and they’ll rearrange your booking.
‘NHS QR code’ check-in
From 24th September you will find ‘NHS QR code’ check-in signs at key points around the Resort. The QR code can be scanned on the NHS COVID-19 app. Checking-in via this route is optional, however we encourage guests to do so, as you will then not have to provide your contact details via any other route.
For those without a smartphone, or do not want to use the NHS COVID-19 app, we will continue to manually record lead guest information where required, plus digitally via our booking system (more information on which can be found here).
'Rule of 6'
In line with the latest Government update, from 14th September we encourage all guests to adhere to the latest guidance and not meet in groups of more than 6 people* to help protect you and each other when at the Resort.
We continue to monitor Government guidance closely and this can be viewed here.
As a COVID-19 Secure venue, we can still host large numbers in total, but groups of up to 6 people must not mix or form larger groups. To encourage this, we have capped ticket sales to a maximum of 6.
Guests who repeatedly and wilfully refuse to comply, will be asked to leave the Resort.
*Government exemptions are outlined here.
THEME PARK INFORMATION
Our Theme Park & Zoo are open! Pre-booking is essential for entry. Check our FAQ's ahead of your visit!
RESORT HOTELS INFORMATION
Our Resort Hotels are open! How to book and information on arrival & your stay.
All Passholders must pre-book so we're able to manage the number of guests at the Resort each day. Plus, information about how your Pass is being extended.
Before you arrive
To allow for social distancing, we are reducing the number of guests we welcome to the Resort each day, so pre-booking online is essential. We encourage all guests to adhere to the ‘rule of 6’ and not…
Check our website
Before setting off on your wild adventure, check our website and social media channels for the latest ‘wilderness safety’ information.
Be ready to make contactless payments rather than cash where possible.
Bring a suitable face mask/covering
Please bring and wear a suitable face mask/covering. Please note that is mandatory to wear a securely fitted face mask on selected rides and indoor public areas.More Information
Do not visit if you are showing any of the symptoms of coronavirus
We politely request you do not visit if you are showing any of the symptoms of coronavirus – a high temperature; new, continuous cough; loss or change to your sense of smell or taste.
When you arrive
Wilderness Safety Guide signs
Pay attention to Wilderness Safety Guide signs, which tell you key hygiene and safety messages and instructions. ‘NHS QR code’ check-in signs are also at key points around the Resort.
As well as our staff undergoing daily, non-contact temperature checks, we will also ask you (aside from babies and toddlers) to participate in such checks as a condition of entry to the Resort.
We are using handheld infrared non-contact thermometers. We will not be touching the guest, and we will not be recording the temperature reading
Please note - anyone who displays a high temperature associated with a fever (of 37.8 °C or above), along with their household, will not be permitted entry.
Keep a social distance
Use the paw prints to keep a social distance from other Adventurers at the Resort.
Empty rows and empty seats
To minimise contact between guests on rides, empty rows and empty seats between you and others are left where necessary, while other relevant approaches are taken at our other attractions.
Interactive areas like play areas and our shows will be temporarily unavailable or modified.
Will be temporarily unavailable, or the number of Adventurers will be limited in indoor attractions and other indoor areas including our restaurants, shops, Guest Help & Information.
Hygiene screens will be at many of our restaurants, food outlets and shop counters.
The way in which we conduct security searches, height checks for our rides and other guest services will change to reduce the proximity of staff to Adventurers.
Hygiene and disinfection at the Resort
We politely request you uphold the highest possible hygiene measures – catching a cough or sneeze with a tissue or in your sleeve, regular and thorough hand washing or frequent use of hand sanitiser.
Hand sanitiser will be readily available across the Resort – we will ask all guests to sanitise their hands before and after enjoying our rides.
Many food options will be ‘grab and go’ - cutlery and condiments will be provided to you with your food, or on request.
Enhanced cleaning will be taking place throughout the day, while rides will be cleaned every 60 minutes.
Deep cleaning will occur of relevant areas if anyone presents themselves to us with coronavirus symptoms.
To protect both you and our staff, face masks, disposable gloves and eye protection will be worn by them for a range of close-contact, routine activities.
Our staff will participate in specific coronavirus training relating to our new hygiene and safety measures, instructing them how to stay safe, as well as how to keep you safe.
Visit England Chartermark
We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our Resort meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe and wild adventure.