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Covid-19 Guest Information

Following the update from the Government on 4th January in response to COVID-19, we are adhering to its guidance, with the Resort temporarily closed until it’s appropriate to reopen.

While we had been looking forward to welcoming you, our guests, for a safe Zootastic Day and Feb-roar-ary half term at the start of 2021, the health and wellbeing of you, our staff and animals in our care is our top priority.

If you were due to visit recently, please refer to the FAQs below to find out how your booking is affected. 

We are continuing to monitor Government guidance closely and will update the information and advice here on our website as soon as anything changes.

We look forward to welcoming you for a safe, wild adventure soon.


When it is appropriate to reopen, here's the Hygiene and Safety Measures that are in place to ensure you have a safe, WILD adventure.

We use handheld, infrared, non-contact thermometers, designed to be used safely on the forehead or temporal region, not the wrist. We do not record the temperature readings of guests.  

Please note - anyone who displays a high temperature associated with a fever (of 37.8 °C or above), along with their household, will not be permitted entry. 

Visit Britain Chartermark

Visit England Charter Mark

We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our Resort meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe, wild adventure.

View Certificate