In line with the Government response to COVID-19 and its 4-step plan, the Resort has reopened with some overnight stays available from 30th April.
As part of Step 2 of the Government’s 4-step plan, the outdoor aspects of the Resort are open, including our jaw dropping NEW ride for 2021, Croc Drop.
Our gift shops are also open, as well as our restaurants and places for snacks and sweet treats, but for takeaway only.
Some indoor rides, attractions and aspects of the Zoo are unfortunately currently unavailable, but are planned to be available in Step 3 of the Government’s 4-step plan from 17th May. For more information, visit our FAQs.
If you had a stay booked imminently, our Book with Confidence Guarantee applies - please refer to the Accommodation FAQs below for more information.
We look forward to welcoming you to the Resort.
A SAFE, WILD ADVENTURE
Introduced last year, our hygiene and safety measures (detailed below) remain in place, which we ask you, our guests to ‘paw-ticipate’ in, to ensure you have a safe, wild adventure, while also protecting our staff and the animals in our care in our COVID-secure venue.
To allow for social distancing, we are still reducing the number of guests we welcome to the Resort each day, with pre-booking online essential here.
As part of Step 2 of the Government’s 4-step plan we ask you NOT to visit in groups of more than six people (the Rule of 6) or two households, or form larger groups while at the Resort - to encourage this, we have capped ticket sales to a maximum of six.
We also request you check-in as part of NHS Test and Trace, at key points around the Resort, by scanning the QR codes on the NHS COVID-19 app.
If you or anyone in your group/household is showing any COVID-19 symptoms, please do not visit. Your tickets can be moved to another day in 2021 - see General & Ticket FAQs below for how to do this.
We continue to monitor Government guidance closely and will update our website here if anything changes. In the meantime, please refer to the FAQs below for more information and advice.
GENERAL & TICKET FAQS
ANNUAL PASSES FAQS
HYGIENE AND SAFETY MEASURES
The hygiene and safety measures that are in place to ensure you have a safe, wild adventure...
Before you arrive
To allow for social distancing, we are reducing the number of guests we welcome to the Resort each day, so pre-booking online is essential.
Check our website
Before setting off on your wild adventure, check our website and social media channels for the latest ‘wilderness safety’ information.
Be ready to make contactless payments rather than cash where possible.
Bring a suitable face mask/covering
Please bring and wear a suitable face mask/covering.*
Do not visit if you are showing any of the symptoms of COVID-19
We politely request you do not visit if you are showing any of the symptoms of COVID-19 – a high temperature; new, continuous cough; loss or change to your sense of smell or taste.
*Please bring and wear a suitable face mask/covering. Please note that it is mandatory to wear a securely fitted face mask on/in all rides (except Tiger Rock and River Rafts) and attractions, plus indoor public areas. Except for children under 11 or people with certain health conditions and/or disabilities.
When you arrive
Wilderness Safety Guide signs
Pay attention to Wilderness Safety Guide signs, which tell you key messages and instructions. Check-in at key points around the Resort, by scanning the QR codes on the NHS COVID-19 app.
As well as our staff undergoing daily, non-contact temperature checks, we will also ask you (aside from babies and toddlers) to participate in such checks as a condition of entry to the Resort.
We use handheld, infrared, non-contact thermometers, designed to be used safely on the forehead or temporal region, not the wrist. We do not record the temperature readings of guests.
Please note - anyone who displays a high temperature associated with a fever (of 37.8 °C or above), along with their household, will not be permitted entry.
Keep a social distance
Use the paw prints to keep a social distance from other Adventurers at the Resort.
Empty rows and empty seats
To minimise contact between guests on rides, empty rows and empty seats between you and others are left where necessary, while other relevant approaches are taken at our other attractions.
Interactive areas like play areas and our shows are temporarily unavailable or modified.
Are temporarily unavailable, or the number of Adventurers is limited in indoor attractions and other indoor areas including our restaurants, shops, Guest Help & Information.
Hygiene screens are at many of our restaurants, food outlets and shop counters.
The way in which we conduct security searches, height checks for our rides and other guest services has changed to reduce the proximity of staff to Adventurers.
Hygiene and disinfection at the Resort
We politely request you uphold the highest possible hygiene measures – catching a cough or sneeze with a tissue or in your sleeve, regular and thorough hand washing or frequent use of hand sanitiser.
Hand sanitiser is readily available across the Resort – we ask all guests to sanitise their hands before and after enjoying our rides.
Many food options are ‘grab and go’ takeaway - cutlery and condiments are provided to you with your food, or on request.
Enhanced cleaning takes place throughout the day, while rides are cleaned every 60 minutes.
Deep cleaning will occur of relevant areas if anyone presents themselves to us with coronavirus symptoms.
To protect both you and our staff, face masks, disposable gloves and eye protection are worn for a range of close-contact, routine activities.
Our staff participate in specific COVID-19 training relating to our new hygiene and safety measures, instructing them how to stay safe, as well as how to keep you safe.
Visit England Charter Mark
We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our Resort meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe, wild adventure.