WE LOOK FORWARD TO WELCOMING YOU TO THE RESORT
In line with the Government response to COVID-19 and its guidance, the Resort will be OPEN for our Winter’s Tail event – more information here.
Our new hygiene and safety measures for 2020 (detailed below), which we ask you, our guests to ‘paw-ticipate’ in, remain in place to ensure you have safe, festive fun here this Christmas, while also protecting our staff and the animals in our care in our COVID-secure venue.
To allow for ‘snow-cial’ distancing, we are still reducing the number of guests we welcome to the Resort each day, with pre-booking online essential.
Designated in London, the Resort will be subject to Tier 2: High alert. As a result, we ask you:
- NOT to visit in groups of more than six people or form larger groups while at the Resort - to encourage this, we have capped ticket sales to a maximum of six
- NOT to socialise with anybody outside of your household or support bubble while enjoying our indoor spaces
We also encourage you to check-in as part of NHS Test and Trace, at key points around the Resort, by scanning the QR codes on the NHS COVID-19 app.
Please take note of your local restrictions and not visit if you are showing any COVID-19 symptoms – see FAQs below for more information and advice.
We continue to monitor Government guidance closely and will update our website here if anything changes.
WINTER'S TAIL FAQS
RESORT HOTEL FAQS
ANNUAL PASSES FAQS
Before you arrive
To allow for social distancing, we are reducing the number of guests we welcome to the Resort each day, so pre-booking online is essential. We encourage all guests to adhere to the ‘rule of 6’.
Check our website
Before setting off on your wild adventure, check our website and social media channels for the latest ‘wilderness safety’ information.
Be ready to make contactless payments rather than cash where possible.
Bring a suitable face mask/covering
Please bring and wear a suitable face mask/covering. Please note that is mandatory to wear a securely fitted face mask on selected rides and indoor public areas.More Information
Do not visit if you are showing any of the symptoms of COVID-19
We politely request you do not visit if you are showing any of the symptoms of COVID-19 – a high temperature; new, continuous cough; loss or change to your sense of smell or taste.
When you arrive
Wilderness Safety Guide signs
Pay attention to Wilderness Safety Guide signs, which tell you key hygiene and safety messages and instructions. Check-in at key points around the Resort, by scanning the QR codes on the NHS COVID-19…
As well as our staff undergoing daily, non-contact temperature checks, we will also ask you (aside from babies and toddlers) to participate in such checks as a condition of entry to the Resort.
We use handheld, infrared, non-contact thermometers, designed to be used safely on the forehead or temporal region, not the wrist. We do not record the temperature readings of guests.
Please note - anyone who displays a high temperature associated with a fever (of 37.8 °C or above), along with their household, will not be permitted entry.
Keep a social distance
Use the paw prints to keep a social distance from other Adventurers at the Resort.
Empty rows and empty seats
To minimise contact between guests on rides, empty rows and empty seats between you and others are left where necessary, while other relevant approaches are taken at our other attractions.
Interactive areas like play areas and our shows will be temporarily unavailable or modified.
Will be temporarily unavailable, or the number of Adventurers will be limited in indoor attractions and other indoor areas including our restaurants, shops, Guest Help & Information.
Hygiene screens will be at many of our restaurants, food outlets and shop counters.
The way in which we conduct security searches, height checks for our rides and other guest services will change to reduce the proximity of staff to Adventurers.
Hygiene and disinfection at the Resort
We politely request you uphold the highest possible hygiene measures – catching a cough or sneeze with a tissue or in your sleeve, regular and thorough hand washing or frequent use of hand sanitiser.
Hand sanitiser will be readily available across the Resort – we will ask all guests to sanitise their hands before and after enjoying our rides.
Many food options will be ‘grab and go’ - cutlery and condiments will be provided to you with your food, or on request.
Enhanced cleaning will be taking place throughout the day, while rides will be cleaned every 60 minutes.
Deep cleaning will occur of relevant areas if anyone presents themselves to us with coronavirus symptoms.
To protect both you and our staff, face masks, disposable gloves and eye protection will be worn by them for a range of close-contact, routine activities.
Our staff will participate in specific COVID-19 training relating to our new hygiene and safety measures, instructing them how to stay safe, as well as how to keep you safe.
Visit England Chartermark
We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our Resort meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe, wild adventure.