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KNOW BEFORE YOUR GO

COVID-19 GUEST INFORMATION

Mc Chessington Reopening 014

We look forward to welcoming you to the Resort

We look forward to welcoming you to Britain's Wildest Adventure soon.  To help you enjoy your visit we’ve introduced several new safety measures. To allow for social distancing we are welcoming a reduced number of guests and as a COVID-19 Secure venue our hygiene and safety measures ensure a safe, wild adventure for you, our staff and animals in our care. You must pre-book tickets for entry to the Resort.

We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our Resort meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe and enjoyable visit.

GOVERNMENT UPDATES

Local COVID alert levels

We ask all guests to take note of their local COVID alert level, as well as that of the Resort, which is designated in London – current alert level: High, meaning the Resort remains OPEN and we ask you to respect the Government guidance and not socialise with anybody outside of your household or support bubble while enjoying our indoor spaces.

If you’re unable to visit as a result of your local COVID alert level being Very High (more details here) and have:       

A Theme Park ticket - please email our Guest Help & Information Team on Feedback@chessington.co.uk to discuss rearranging your booking.

A stay booked in our Resort Hotels - please call the Team on 01303 490037 and they’ll rearrange your booking.

‘NHS QR code’ check-in   

From 24th September you will find ‘NHS QR code’ check-in signs at key points around the Resort. The QR code can be scanned on the NHS COVID-19 app. Checking-in via this route is optional, however we encourage guests to do so, as you will then not have to provide your contact details via any other route.  

For those without a smartphone, or do not want to use the NHS COVID-19 app, we will continue to manually record lead guest information where required, plus digitally via our booking system (more information on which can be found here).

'Rule of 6'

In line with the latest Government update, from 14th September we encourage all guests to adhere to the latest guidance and not meet in groups of more than 6 people* to help protect you and each other when at the Resort.

We continue to monitor Government guidance closely and this can be viewed here.    

As a COVID-19 Secure venue, we can still host large numbers in total, but groups of up to 6 people must not mix or form larger groups. To encourage this, we have capped ticket sales to a maximum of 6.  

Guests who repeatedly and wilfully refuse to comply, will be asked to leave the Resort.

*Government exemptions are outlined here.

We are using handheld infrared non-contact thermometers.  We will not be touching the guest, and we will not be recording the temperature reading 

Please note - anyone who displays a high temperature associated with a fever (of 37.8 °C or above), along with their household, will not be permitted entry. 

Visit Britain Chartermark

Visit England Chartermark

We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our Resort meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe and wild adventure.

View Certificate