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Know Before You Go

In line with the Government response to COVID-19 and its 4-step plan, the Resort has reopened with some overnight stays available from 30th April.

As part of Step 2 of the Government’s 4-step plan, the outdoor aspects of the Resort are open, including our jaw dropping NEW ride for 2021, Croc Drop.

Our gift shops are also open, as well as our restaurants and places for snacks and sweet treats, but for takeaway only.

Some indoor rides, attractions and aspects of the Zoo are unfortunately currently unavailable, but are planned to be available in Step 3 of the Government’s 4-step plan from 17th May. For more information, visit our FAQs.

If you had a stay booked imminently, our Book with Confidence Guarantee applies - please refer to the Accommodation FAQs below for more information. 

We look forward to welcoming you to the Resort. 



Introduced last year, our hygiene and safety measures (detailed below) remain in place, which we ask you, our guests to ‘paw-ticipate’ in, to ensure you have a safe, wild adventure, while also protecting our staff and the animals in our care in our COVID-secure venue.

To allow for social distancing, we are still reducing the number of guests we welcome to the Resort each day, with pre-booking online essential here.

As part of Step 2 of the Government’s 4-step plan we ask you NOT to visit in groups of more than six people (the Rule of 6) or two households, or form larger groups while at the Resort - to encourage this, we have capped ticket sales to a maximum of six.

We also request you check-in as part of NHS Test and Trace, at key points around the Resort, by scanning the QR codes on the NHS COVID-19 app. 

If you or anyone in your group/household is showing any COVID-19 symptoms, please do not visit. Your tickets can be moved to another day in 2021 - see General & Ticket FAQs below for how to do this.         

We continue to monitor Government guidance closely and will update our website here if anything changes. In the meantime, please refer to the FAQs below for more information and advice.  


The hygiene and safety measures that are in place to ensure you have a safe, wild adventure...

*Please bring and wear a suitable face mask/covering. Please note that it is mandatory to wear a securely fitted face mask on/in all rides (except Tiger Rock and River Rafts) and attractions, plus indoor public areas. Except for children under 11 or people with certain health conditions and/or disabilities.

We use handheld, infrared, non-contact thermometers, designed to be used safely on the forehead or temporal region, not the wrist. We do not record the temperature readings of guests.  

Please note - anyone who displays a high temperature associated with a fever (of 37.8 °C or above), along with their household, will not be permitted entry. 

Visit Britain Chartermark

Visit England Charter Mark

We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our Resort meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe, wild adventure.

View Certificate