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Know Before You Go

Mc Chessington Reopening 014


In line with the Government response to COVID-19 and its guidance, the Resort will be OPEN for our Winter’s Tail event – more information here.

Our new hygiene and safety measures for 2020 (detailed below), which we ask you, our guests to ‘paw-ticipate’ in, remain in place to ensure you have safe, festive fun here this Christmas, while also protecting our staff and the animals in our care in our COVID-secure venue.

To allow for ‘snow-cial’ distancing, we are still reducing the number of guests we welcome to the Resort each day, with pre-booking online essential.

Designated in London, the Resort will be subject to Tier 2: High alert. As a result, we ask you:

  • NOT to visit in groups of more than six people or form larger groups while at the Resort - to encourage this, we have capped ticket sales to a maximum of six
  • NOT to socialise with anybody outside of your household or support bubble while enjoying our indoor spaces   

We also encourage you to check-in as part of NHS Test and Trace, at key points around the Resort, by scanning the QR codes on the NHS COVID-19 app. 

Please take note of your local restrictions and not visit if you are showing any COVID-19 symptoms – see FAQs below for more information and advice.         

We continue to monitor Government guidance closely and will update our website here if anything changes.

We use handheld, infrared, non-contact thermometers, designed to be used safely on the forehead or temporal region, not the wrist. We do not record the temperature readings of guests.  

Please note - anyone who displays a high temperature associated with a fever (of 37.8 °C or above), along with their household, will not be permitted entry. 

Visit Britain Chartermark

Visit England Chartermark

We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our Resort meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe, wild adventure.

View Certificate