Skip to main content

Guide for guests with a disability

Further to recent updates from the Government on the response to the Covid-19 coronavirus outbreak, we have made the decision to close the Resort until 25th April 2020. We believe that this is the right decision to protect the health and wellbeing of our guests and staff.

We are experiencing a high volume of  emails at present and although you are still able to register we do ask for your patience we will reply when possible.

Adventure Tree

Make the most of your day

Over recent years, we’ve been thrilled to welcome more and more guests with disabilities to Merlin theme parks far and wide. To ensure that we meet and exceed the diverse needs of our guests, we're committed to listening to feedback and reviewing our facilities and the way we do things.

We’re excited to share with you the following improvements to the Ride Access Pass scheme for 2020, which we hope will make a visit to one of the UK Resort Theme Parks even more accessible and utterly enjoyable for you and your family!

The information on this page will help you to plan and get the most out of your day. If you’re looking to register for a Ride Access Pass, scroll down to our online registration form. Filling this in will save you time on the day of your visit.

The Ride Access Pass will give you the option to visit your first ride and use the Ride Access Pass entrance, a time will be marked on your card which is when you can use the next ride. 

Download Disability Guide

BUCK Land Tigers 57

Buying Tickets & Entering the Park

A ticket-holding guest who presents one of the following documents to any Admissions kiosk, can be issued one free Carer Ticket, and a second carer at a reduced rate:

  • DLA, PIP or Attendance Allowance award letter (dated within the last 24 months)
  • A valid Blue Badge
  • Letter from a GP or consultant confirming the need for a full time carer. This does not need to be a letter of diagnosis. (dated within the last 24 months)

Please note that the above documents will not necessarily allow a guest to redeem a Ride Access Pass. See the top of this page for the required documents.

Tiny Truckers At Chessington World Of Adventures Resort (2)LR

Parking

  • If you’re arriving by car or minibus, Disabled Parking is available in both our Lodge Gate Car Park. Please follow the attendants’ instructions.
  • To use these parking spaces, you must display a valid blue badge in your vehicle. Car parking costs £4 per car per day.
Instagram Size 4

Annual Passes

Adventurers with a disability can obtain a transferable Carer’s Pass for Merlin or Chessington Annual Passes. To find out more, please visit the Merlin Annual Pass Hub in Mexicana.

Ride Access Pass Registration

Latest information regarding Coronavirus

Following the latest Government guidelines (issued on 10th May 2020) the Resort remains closed until further notice.

Have a Hotel short break booked when the Resort is closed? We can move your stay date with no extra cost! (subject to availability).
For guests with Hotel short breaks arriving up to and including 3rd July 2020, we have relaxed our usual terms and conditions so you can now reschedule your break to another date in our 2020 season with no additional cost (subject to availability). Please visit the Manage My Booking page with your booking reference to rearrange your stay to a new date up to and including 1st November 2020.

Have a Park ticket booked when the Resort is closed? You can use this for another day in 2020!

If you have a Park ticket to visit when the Resort is closed, your ticket will be valid for use on another day during our 2020 season, up to and including 1st November 2020.

Please click the link below for more information and FAQs.

Info & FAQs