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Guide for guests with a disability

Adventure Tree

Make the most of your day

Over recent years, we’ve been thrilled to welcome more and more guests with disabilities to Merlin theme parks far and wide. To ensure that we meet and exceed the diverse needs of our guests, we're committed to listening to feedback and reviewing our facilities and the way we do things.

We’re excited to share with you the following improvements to the Ride Access Pass scheme for 2020, which we hope will make a visit to one of the UK Resort Theme Parks even more accessible and utterly enjoyable for you and your family!

The information on this page will help you to plan and get the most out of your day. If you’re looking to register for a Ride Access Pass, we are asking all guests to pre-register for a Ride Access Pass so scroll down to our online registration form. Filling this in will save you time on the day of your visit. 

The Ride Access Pass will give you the option to visit your first ride and use the Ride Access Pass entrance, a time will be marked on your card which is when you can use the next ride.

Ride Restrictions

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IMPORTANT INFORMATION

To adhere to strict government guidelines Ride Access Pass Queue lines may not be available on all rides. Unavailable rides include:

  • Rattlesnake
  • Tomb Blaster
  • River Rafts
  • Griffins Galleon 

Download Disability Guide

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Buying Tickets & Entering the Park

A ticket-holding guest who presents one of the following documents to any Admissions kiosk, can be issued one free Carer Ticket, and a second carer at a reduced rate:

  • DLA, PIP or Attendance Allowance award letter (dated within the last 24 months)
  • A valid Blue Badge
  • Letter from a GP or consultant confirming the need for a full time carer. This does not need to be a letter of diagnosis. (dated within the last 24 months)

Please note that the above documents will not necessarily allow a guest to redeem a Ride Access Pass. See the top of this page for the required documents.

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Parking

  • If you’re arriving by car or minibus, Disabled Parking is available in both our Lodge Gate Car Park. Please follow the attendants’ instructions.
  • To use these parking spaces, you must display a valid blue badge in your vehicle. Car parking costs £4 per car per day.
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Annual Passes

Adventurers with a disability can obtain a transferable Carer’s Pass for Merlin or Chessington Annual Passes. To find out more, please visit the Merlin Annual Pass Hub in Mexicana.