EXPLORING THE RESORT
All Ride Access Pass applications must be completed online, at least 7 days before your visit. Our recommended documentation for a Ride Access Pass is an Access Card which can be obtained on this link. On the day registration will no longer be available at our Theme Parks.
Our rides and attractions have a variety of restrictions, which are put in place to ensure your safety.
Each ride and attraction has its own set of restrictions, which must be adhered to at all times, some of which are due to ride restraints, forces or sometimes due to additional requirements if the ride has stopped and guests are required to exit before reaching the station.
We offer a Ride Access Pass to guests who may find it difficult or cannot stand for long periods of time either due to a physical disability or a learning/emotional impairment.
Ride Restrictions Guide
Ride Access Pass
We offer a Ride Access Pass, which is a virtual queuing system, to guests who may find it difficult or cannot stand for long periods of time either due to a physical disability or a learning/emotional impairment.
Find out more
A number of our toilets across the Resort have access for guests with wheelchairs or additional needs and can be found on the Chessington World of Adventures Resort App.
Toilets with disabled access are available throughout the Park. These are located in the following areas.
- Lodge Gate
- Land of The Dragons
- Adventure Point
- Wild Wood
- Forbidden Kingdom
We also have a dedicated ‘Changing Place’ at the Resort located in Pirates Cove with a height adjustable changing bench, shower, toilet and a hoist. To access, please use a RADAR key, which if you don’t have one of your own, can be collected on loan from Guest Help & Information in Adventure Point. A refundable deposit of £10 is required to hire a RADAR key for the day.
GUEST HELP & INFORMATION
Located in Adventure Point, this should be your first port of call. The Guest Help and Information Team can offer advice on ride access and restrictions, issue Ride Access Passes (conditions apply) and provide further information on facilities. The Team can also check heights to confirm the rides you can go on.
This is located in Forbidden Kingdom, next to the entrance to ZUFARI: Ride into Africa! As well as cold storage for medicines, there’s facilities for those who may require medical attention during their visit.
Wheelchair hire is available from Lodge Gate and is charged at £10 per day, plus a £50 fully refundable pre-authorisation on a credit or debit card. Registered disabled guests with documented proof may hire a wheelchair free of charge, but a £50 pre-authorisation will still apply - please speak to a member of staff on your visit for more information.
Wheelchairs are subject to availability so we would suggest that guests who need a wheelchair to travel around the Theme Park bring their own for ease and certainty. Please note, due to the very hilly nature of our site, this can make powered buggies very unstable. Please take extra care when using them and speak to a staff member in Guest Help and Information for further information.
Mobility Scooter Hire
Mobility Scooter hire is available from Lodge Gate and is charged at £35 per day plus a £50 fully refundable pre-authorisation on a credit or debit card.
Please note that you are welcome to bring your own mobility scooter to the Resort, but they are unable to be brought into ride queue lines and therefore must be left outside of the ride.
Pushchairs and Buggy Hire
We have a selection of colourful buggies for hire at Lodge Gate. Single buggies cost £10 and double buggies cost £15. Please be aware that our buggies are not suitable for babies and are subject to availability - you are unable to pre-book buggy hire for your visit.
Please be advised you may be asked to leave pushchairs and buggies in our designated buggy park prior to entering SEA LIFE due to the nature of this attraction.