CARER TICKETS & KNOW BEFORE YOU GO
Guests who have the following documentation are entitled to one free carer* ticket, however, the guest with the disability and any further members of their party will pay full price.
Please show the relevant paperwork as well as suitable photo ID of the named recipient at the ticket office when you buy or collect your ticket/s. For proof of disability, please bring any ONE of the following forms of documentation:
- Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
- Attendance Allowance or Carer's Allowance letter of award
- Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment and Support Allowance (ESA) Disability Students’ Allowance (DSA), or DID card (UK Disabled ID card).
- A valid Blue Badge
- In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
- Credibility’s Access Card with the carer/companion symbol
*A carer must be over 14 years of age and understand the ticket-holding guest’s condition, assisting them during their visit.
Disabled guests who have a specific need for a second helper/carer can request another free ticket, but will need to show that they have a need for a second carer by providing a registered GP or NHS letter or direct email sent in a secure, non- editable format notifying the recipient requires additional carer support.
Please note, it’s essential all guests pre-book online – carers tickets can be added online, with production by the ticket-holding guest of one of the above documents then required at admissions on the day.
Promotional Tickets & Passes
Disabled guests pay the standard rate for a ticket (Adult or Child as appropriate) and will be provided with one free carer ticket. Disabled guests can use promotional vouchers in line with the terms and conditions for that voucher; if a disabled guest would like to use a promotional voucher, the voucher should be used as follows. No distinction is made as far as ticket prices or promotions are concerned between able bodied and disabled guests. All promotions and offers are always subject to a full price ticket being purchased. Please see the below information for further details:
Disabled guest + one carer = no need to use a 2 for 1 voucher as they have a free carer entry under this policy.
Disabled guest + one carer + one additional guest = one guest pays for a full price entry ticket, one carer gets free entry under this policy and the other guest gets free entry using the 2 for 1 voucher.
Disabled guest + one carer + two additional guests = one guest pays for a full price entry ticket, one carer gets free entry under this policy, one guest gets in for free using the 2 for 1 voucher and the other guest must purchase their own separate ticket.
Disabled guest + one carer = disabled guest pays reduced price as per their voucher and one carer gets free entry under this policy.
Disabled guest + one carer + one additional guest = one guest pays half price; one carer gets free entry under this policy and the other guest must purchase their own separate ticket.
Disabled guest (adult) + one carer (child) = no need to use a KGF voucher as one carer gets free entry
under this policy.
Disabled guest (child) + one carer (adult) = no need to use a KGF voucher the child will purchase a ticket
and the carer gets free entry under this policy.
Disabled guest + one carer + one additional guest = if child or adult is disabled, the adult pays full price, the
child gets in for free and one carer gets free entry under this policy. If none of the party is a child, there is
no entitlement to use the Kids Go Free voucher.
Disabled guest (child) + one carer (adult) = no need to use a GUGF voucher as they have a free carer.
Annual Pass holders with a disability have the option of a complimentary Carer Pass. The Carer Pass is issued to the guest with a disability and will have the name, date of birth and a photo of this guest. It is therefore transferrable between carers and will not be bound to any specific carer.
To apply for a Merlin Carers Pass, they will need to apply online here. If you are issued with a carer’s pass you may redeem it online with a unique code sent to you by the Merlin Annual Pass team. The proof of entitlement accepted is the same as for a carer’s ticket (see previous section).
Please note to use a carer’s pass, the carer must be with the disabled guest. This is because the Pass is designed to offer assistance to the disabled guest only.
If you’re arriving in a vehicle, we offer parking for Blue Badge holders on a first come first served basis – the parking spaces can be found in our Lodge Gate Car Park. Please follow signs for Resort Hotels and the attendants’ instructions.
To use these parking spaces, you must display a valid Blue Badge in your vehicle.
Car parking costs from £7 per car, per day and tickets can be purchased online or at our entrance Gates. Find more information on parking here.
Assistance and Guide Dogs
Assistance/guide dogs are welcome in the Theme Park, but unfortunately they will not be able to accompany guests onto any of the rides and must not enter Zoo areas.
For further information please speak to the Ride Access Pass Information Hub & Information Team.
Get in touch
If you have any specific queries or questions about accessibility across the Resort, please contact our Ride Access Pass Information Hub & Information Team on email@example.com or speak to a member of the Team on the day of your visit at Ride Access Pass Information Hub & Information in Adventure Point.
All Ride Access Pass applications must be completed online, at least 7 days before your visit. Our recommended documentation for a Ride Access Pass is an Access Card with +1 symbol which can be obtained on this link. On the day registration will no longer be available at our Theme Parks.