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Contact Us

Capybara Walking

Guest Contact Form

If you've got a question ahead of your visit, you can contact us through submitting a request!

Submit A Request

Kirk's Dik Dik Elliot

Live Chat

You'll see this option pop up at the bottom of your screen when we have advisers available to chat – generally this is available between 10am – 4pm daily.

Monkey Temple Room

Short Breaks & Hotel Stays

Are you looking for a short break or have a query about your booking? Check our help centre.

Help Centre

Bolivian Squirrel Monkey (1)

Drop Us A Line

If you need to reach out to us by phone, you can call us on 0371 663 4477.

Phone lines are open Monday – Friday, 10am to 4pm. Please note we cannot sell tickets on this number or handle hotel/short break queries.

Ankole Eden


If you would like to feedback on a visit or any part of your experience at Chessington World of Adventures Resort, please complete our Guest Feedback form.

Typically, we personally respond to emails within 7 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts

To ensure that we are able to investigate your feedback fully, please contact us within 6 weeks of your visit. We regret that we are unable to assist with feedback after this time

Submit Guest Feedback

Latest information regarding Coronavirus

Further to recent updates from the Government on the response to the Covid-19 coronavirus outbreak, we have taken the very difficult decision to close Chessington World of Adventures Resort as a precautionary measure.

Have a short break booked before 25th April? We can move your stay date with no extra cost!
For guests with short breaks arriving up to and including 25th April 2020, we have relaxed our usual terms and conditions so you can now reschedule your break to another date in the 2020 season with no additional cost*. Please complete the form here including your booking reference and the preferred date you would like to rearrange your booking to. Our team will get back to you as soon as possible.
*Subject to availability, please provide 3 alternative dates in order of preference, dates allocated on a first come first served basis.

Have a park ticket booked before 25th April? You can use this for another day in 2020!
If you have a park ticket for up to and including 25th April your ticket will be valid for use on any date during the 2020 season up to and including 1st November 2020.

Please click the link below for more information and FAQs.

Info & FAQs