COMPLAINT ESCALATION
We know that, sometimes, not everything goes to plan during your adventure. Wherever possible, we look to resolve this while you’re still with us, with our dedicated Guest Help & Information centre located in Adventure Point.
How to complain to Chessington World of Adventures Resort
If you would like to complain to Chessington, please contact us within 6 weeks of your visit to the theme park.
Please include the following in your first correspondence:
- Full Name
- Address
- Preferred Contact Details: email address and phone number
- Proof of Visit: please attach your tickets, receipts or a copy of your bank statement
- We will endeavour to get back to you within 7 working days
Chessington World of Adventures Resort Complaints Contacts
We can be contacted in any one of the following ways:
Email: feedback@chessington.co.uk
Direct Message us on Twitter: @CWOA
Direct Message us on Facebook: Chessington World of Adventures Resort | Chessington | Facebook
If messaging us on social media, please do so directly to us so that your information remains confidential.
HOW DO I ESCALATE MY COMPLAINT?
If you are not happy with the way your complaint has been handled, the escalations procedure is as follows:
Reply to the latest email from the team stating you would like to escalate your feedback and contact you to resolve the issue.
If you are still not happy, you can email our Resort Excellence Manager Amie at resortexcellencemanager@chessington.co.uk
All correspondence is dealt with at site level and any emails sent to colleagues within Merlin will be directed to site for response.
