COMPLAINT ESCALATION

We know that, sometimes, not everything goes to plan during your adventure. Wherever possible, we look to resolve this while you’re still with us, with our dedicated Guest Help & Information centre located in Adventure Point.

If you would like to complain to Chessington, please contact us within 6 weeks of your visit to the theme park.

Please include the following in your first correspondence:

Full Name
Address
Preferred Contact Details: email address and phone number
Proof of Visit: please attach your tickets, receipts or a copy of your bank statement
We will endeavour to get back to you within 7 working days

Chessington World of Adventures Resort Complaints Contacts

We can be contacted in any one of the following ways:

Email: feedback@chessington.co.uk

Phone: 01372 731657

Direct Message us on Facebook: Chessington World of Adventures Resort | Chessington | Facebook

If messaging us on social media, please do so directly to us so that your information remains confidential.

If you are still not happy, you can email our Resort Excellence Manager (Amie) at resortexcellencemanager@chessington.co.uk - please create a new email to do so as forwarding on to this email address may not reach the appropriate inbox.

COMPLAINT ESCALATION

How to complain to Chessington World of Adventures Resort

HOW DO I ESCALATE MY COMPLAINT?