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ACCOMMODATION FAQS

Frequently asked questions about our Resort Hotels and Explorer Glamping

FAQs - BEFORE YOUR STAY

Yes! Both our Resort Hotels and Explorer Glamping are available for booking your short breaks at Britain's Wildest Adventure. Check our some of our offers and packages here.

Our COVID-19 Book with Confidence Guarantee means that if you have a stay booked when our Resort Hotels and Explorer Glamping are closed, we will automatically issue you a voucher to use as payment on a future break with Chessington Holidays. There is no need to contact us, you will receive a voucher via email with your voucher details. You will be able to use your voucher as full or part payment towards any stay (accommodation, room/tent type, event) you wish until the date specified on your voucher terms.

Our COVID-19 Book with Confidence Guarantee is free and applies to all new and existing bookings to give you peace of mind when booking your stay. Find out more here.

No, both Merlin and Chessington Annual Passholders staying in our Resort Hotels and Explorer Glamping or with a short break booked at a partner Hotel (a Hotel off site) via Merlin Holiday Club, do not need to pre-book a ticket to gain entry to the Theme Park and Zoo. All you’ll need to do is present your Hotel confirmation as well as your valid Pass for scanning at the turnstiles.

No, guests staying in our Resort Hotels, Explorer Glamping or partner Hotels with a short break (including tickets to the Theme Park & Zoo) booked via Chessington Holidays, do not need to pre-book a ticket to gain entry. If you have booked a bed and breakfast rate, you do need to pre-book tickets to the Theme Park and Zoo.

FAQs - WHEN AT THE RESORT HOTELS

Room keys are available from 3pm on the day of your arrival and check out is at 10am. Make sure to check in online before you arrive. If your Hotel stay was booked through Chessington Holidays, please check in here. If your stay was booked through another platform i.e. Booking.com, we will contact you to check in.

If arriving before 3pm, having already checked in online, head straight on to the Resort to enjoy your wild adventure. Check in is at 3pm, and we'll contact you when your key is ready for collection. If you're still enjoying your day, don't worry you can collect your key when you're ready. If you don't have tickets to the Theme Park for your date of Check In, Check In is at 3pm and we'll contact you when your room is ready. Before entering the hotel you'll be asked to have your temperature checked and given a wristband to wear for the duration of your visit.

Access to the Theme Park for Hotel guests is currently via our Lodge Gate entrance, which is adjacent to the Hotel car park, not via the entrance at the rear of the Resort Hotels, which some guests may be familiar with if having stayed previously.

Yes, both our Zafari Bar & Grill and Temple Restaurant are open for Hotel guests only. Zafari Bar is only available to guests when dining at our restaurant. Pre-booking is essential and a link to book both breakfast and dinner will be shared in your booking confirmation and via email prior to your stay. The opening times of each restaurant varies throughout the year and will be available at the time of booking. Your dining experience may be altered in line with the latest Government guidance, so please bear with us.

A link to book both breakfast and dinner will be shared in your booking confirmation email and again in a second email prior to your stay. Alternatively, on arrival you can use the phone in your room to book a table, however, availability is limited so we do recommend booking your preferred time early, to avoid disappointment. Pre-booking is essential.

Yes, once you have successfully re-booked your short breaks package to your new date you'll be required to re-book your breakfast and dinner reservations for your new stay date. If your stay was not moved due to Resort closure, we kindly ask that you cancel your original reservation.

We are offering our Zafari Bar & Grill menu for in-room dining, available for collection from the restaurant. Orders can be placed from the comfort of your room via mobile ordering.

To facilitate our new hygeine and safety measures, we're currently unable to accepted charging to Hotel rooms. Please be ready to ‘pay as you go’, plus we’re encouraging everyone to make contactless payments rather than cash where possible.

Yes, you're able to store your luggage at our Concierge Desk in the Safari Hotel. Just speak to a member of the Hotel team who'll be able to assist you.

We've got a great line up of entertainment for Resort Hotel guests that's packed full of ROARsome fun including:

  • Rangers Club – Take on the ultimate adventurer challenge with a variety of tasks and training to become Britain’s Wildest Adventurer!
  • Exclusive evening access to our WILD animals or sea creatures*
  • Kids Movie Club

All entertainments offerings are subject calendar and timings which vary per day. Unfortunately our Animal Meet & Greets are currently unavailable due to Government guidance.

Absolutely, Early Ride Time is available for all guests staying in the Resort Hotels up until 31st October 2021. You'll have access to the Theme Park and Zoo from 9.15am, and select rides and attractions from 9.30am- 10am! All rides and attractions are subject to availability and will be confirmed when you visit.

Yes, our Savannah Splash Pool is open for Resort Hotel guests. Pre-booking is essential - you can book your one hour slot by calling 01372 734 681 or dialling 4 from your room. Additional costs may apply dependent on room type.
All guests are asked to arrive 'beach ready'. More information here.

FAQs - SAFETY MEASURES

It is mandatory* to wear a securely fitted face mask in indoor public areas of the Resort Hotels and Explorer Glamping, however in the restaurants and bars guests can remove masks to consume food and drink when seated. Where it is mandatory, any guest* that doesn’t wear a securely fitted face mask will not be permitted to enter indoor public areas.

*Except for children under 11 or people with certain health conditions and/or disabilities

Relevant hygiene and safety measures across our Theme Park and Zoo (find out more here) are replicated in our Resort Hotels and Explorer Glamping to make sure everyone has a safe stay. We are updating these measures frequently in response to evolving Government guidelines, so do keep checking back for the latest details.

In light of the ever-changing Government guidance, there may be some alterations to your stay. We'll try our best to update you before arrival, but please bear with us as we work through any changes that may affect your visit.

Rooms are cleaned after every stay, with any points touched during a room inspection after cleaning, disinfected.
Unnecessary furnishings will also be removed for example cushions and throws, with any china replaced with disposable alternatives and any unused disposable milk and drinks sachets will be thrown away after each guest stay.

Yes, unless told otherwise. Please place the 'do not disturb' sign outside of your door if you do not want housekeeping to enter to clean your room. Consequently, any non-essential maintenance required in Hotel rooms will only be completed after each guest stay.

 

FAQs - GLAMPING

Your tents will be available from 3pm on the day of your arrival and check out is at 10am. Make sure to check in online before you arrive. If your stay was booked through Chessington Holidays, please check in here.

If arriving before 3pm, having already checked in online, head straight on to the Resort to enjoy your wild adventure. Check in is at 3pm, so once you're ready head over to our Explorer Glamping reception to be shown to your tent. If you don't have tickets to the Theme Park for your date of Check In, we'd advise you arrive 3pm onwards when you're tent will be ready for you. Before entering Explorer Glamping you'll be asked to have your temperature checked and given a wristband to wear for the duration of your visit.

If entering the park before you've checked-in, head over to our Explorer Entrance where you will have your tickets scanned. If you're accessing the Theme Park after your overnight stay, you'll be able to access via the gates in Wild Asia.

Our Explorer Outpost is open exclusively for Glampers for breakfast and dinner! Your dining experience may be altered slightly in line with the latest Government guidance, so please bare with us. The opening times Explorer Outpost varies throughout the year.

There is no need to book breakfast or dinner at Explorer Outpost in advance of your visit.

To facilitate our new hygeine and safety measures, we're currently unable to accepted charging to tents. Please be ready to ‘pay as you go’, plus we’re encouraging everyone to make contactless payments rather than cash where possible.

Explorer Glamping operates shared washing facilities. To allow for social distancing we'll be reducing the number of guests within the facilities at one time to one household or bubble, so please bear with us.

We've got a great line up of entertainment for Explorer Glamping guests that's packed full of ROARsome fun including:

  • Rangers Club – Take on the ultimate adventurer challenge with a variety of tasks and training to become Britain’s Wildest Adventurer!
  • Exclusive early animal experience

All entertainments offerings are subject calendar and timings which vary per day. Unfortunately our Animal Meet & Greets are currently unavailable due to Government guidance.

Absolutely, Early Ride Time is available for all guests staying in Explorer Glamping. You'll have access to the Theme Park and Zoo from 9.15am, and select rides and attractions from 9.30am- 10am! All rides and attractions are subject to availability and will be confirmed when you visit.

Yes, our Savannah Splash Pool is open for Explorer Glamping guests. Pre-booking is essential - you can book your one hour slot by calling 01372 734 681 or asking at Glamping reception. Additional costs may apply dependant on room type. We recommend driving to our Safari Hotel to gain entry if visiting after Theme Park hours. All guests are asked to arrive 'beach ready'. More information here.