ANNUAL PASSHOLDER UPDATE

No, you will keep your original Pass, our system will update your expiry date so that you will successfully scan in up until the new expiry date.

You can start using your Pass again as soon as we reopen the Zoo.
You can check your new Pass expiry date here using the Merlin Annual Pass Expiry date calculator 

Effectively, the 5 month Pass extension covers the period from 18th March to 18th August 2020. If the reopening of the Theme Park is going to be delayed beyond July, we will again review our Pass extension and refund policies. 

All Passholders who have purchased and collected their Chessington Annual Pass before 19^th March 2020, will get a 5 month extension (153 days) from the original expiry date. If Pass extension falls during the winter period when our main Theme Park is closed, we will further extend these Passes by up to 3 months (92 days) – based on the number of extension days during November, December and January.  

You can check your new pass expiry date here or if you have a Merlin Annual Pass, check here.

If you have purchased a new or renewed Chessington Annual Pass but not yet collected it you now have until the end of October 2020 to pick it up and will be valid for a full 12 months from the collection date.

As per standard terms and conditions, our Passes are non-refundable. Passes will be valid for a full 12 months from the collection date which has been extended until the end of October 2020.

We want to reassure all our guests that we have been working tirelessly to ensure the Resort is safe to visit, you can view our new hygiene & safety measures here

We will only be offering an extension or a refund for the time the attractions were closed.

No, we will automatically be extending all expiry dates. However, if you would prefer a refund instead of an extension, you can contact guest help and information to receive this. Your expiry date will then revert to your original expiry date.

In order to manage the number of Adventurers we welcome to the Resort each day to allow for social distancing, we will need everyone, including Passholders, to pre-book a ticket online to guarantee entry. A nominal (£1) booking fee per Passholder will be applicable for Chessington Annual Passholders and Merlin Annual Passholders.

We will introduce this temporary measure so that as many people as possible can enjoy an adventure at the Resort, as it will reduce the number of tickets that are taken up by those who then do not attend.

To account for the months we have been closed, as well as to acknowledge the requirement to pre-book as we reopen, we will be adding a 5 month extension onto all original expiry dates for Chessington Annual Passes that expire after 18^th March 2020. Effectively, the 5 month Pass extension covers the period from 18^th March to 18^th August.

We will stop charging once the capacity restrictions are lifted.

Yes, you need to either print your pre-booked ticket and bring it with you on the day of your visit or have the email available on your phone for our admission hosts to check upon arrival. You will also need to ensure that you have a valid Annual Pass with you to gain entry, as you will need to scan this on arrival.