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GENERAL AND TICKET FAQS

FAQS

In line with the Government response to COVID-19 and its 4-step plan, the Resort is planned to reopen on 12th April, however unfortunately our Hotels and Explorer Glamping will remain closed at this stage - please refer to the Accommodation FAQs for more information. 

As part of Step 2 of the Government’s 4-step plan, the outdoor aspects of the Resort will be open, however some indoor aspects may be unavailable. We are currently working with our local authority to determine what these are and will confirm nearer to reopening here.

We are being led by Government guidance and any updates from it in response to COVID-19.

We are operating in the safest way possible for everyone with hygiene and safety measures, which you can find here

Our hygiene and safety measures can be found here. We are updating these measures frequently in response to evolving Government guidelines, so do keep checking back for the latest details.

Please bring and wear a suitable face mask/covering. Please note that it is mandatory* to wear a securely fitted face mask on/in all rides (except Tiger Rock and River Rafts) and attractions, plus indoor public areas.

Where it is mandatory, any guest* that doesn’t wear a securely fitted face mask will not be permitted to ride or enter indoor public areas.    

*Except for children under 11 or people with certain health conditions and/or disabilities

You will find QR codes at key points around the Resort, which can be scanned on the NHS COVID-19 app to check-in as part of NHS test and Trace. Checking-in via this route is optional, however we request guests do so, as you will then not have to provide your contact details via any other route. 

For those without a smartphone, or do not want to use the NHS COVID-19 app, we will continue to manually record lead guest information where required, plus digitally via our booking system (more information on which can be found here).

We are required by the UK Government to hold and potentially share basic information about our guests as part of NHS Test and Trace. This information will only be shared where necessary to help stop the spread of COVID-19 and support public health efforts. Guests have the right to object to their data being shared as part of the contact tracing scheme by contacting Merlin Entertainments’ data protection team at the following address data.protection@merlinentertainments.biz

You're welcome to bring rucksacks and bags to the Resort, but we ask that you try to bring as few as possible to ensure we can get you through our turnstiles as quickly as possible, as we have bag and security checks on arrival.

You can pre-order a buggy online in advance of your visit here. Single buggy hire is £10 and double buggy hire is £15. Your buggy will available for collection from Lodge Gate entrance on arrival.

We politely request you do not visit and contact our Guest Help & Information Team on Feedback@chessington.co.uk to move your visit to another day in 2021.

Zootastic Day tickets have been revalidated, so you can pre-book a ticket for entry on another day in 2021 up to and including 30th June.    

Pre-book your ticket here and bring this, along with your existing ticket to show at our turnstiles on entry.

If you already pre-booked your ticket for 18th March to 11th April, you will need to pre-book your ticket again for entry on another day in 2021 up to an including 30th June, using the relevant link above. Please bring this new pre-booked ticket, along with your original ticket to show at our turnstiles on entry i.e. disregard the 18th March to 11th April pre-book ticket. 

If you wish to discuss the above, please contact our Guest Help & Information Team on Feedback@chessington.co.uk

These have been revalidated, so you can either:

  • Pre-book a ticket for entry on another day in 2021 up to and including 30th June here and bring this, along with your existing ticket to show at our turnstiles on entry.
  • Pre-book a 2021 Winter’s Tail ticket post-Christmas here and bring this, along with your existing ticket to show at our turnstiles on entry.

If you already pre-booked your ticket for 18th March to 11th April, you will need to pre-book your ticket again for entry on another day in 2021 up to an including 30th June, using the relevant link above. Please bring this new pre-booked ticket, along with your original ticket to show at our turnstiles on entry i.e. disregard the 18th March to 11th April pre-book ticket. 

If you wish to discuss the above, please contact our Guest Help & Information Team on Feedback@chessington.co.uk

These have been revalidated, so you can either:

  • Pre-book a ticket for entry on another day in 2021 up to and including 30th June here and bring this, along with your existing ticket to show at our turnstiles on entry.
  • Pre-book a 2021 Winter’s Tail ticket and Father Christmas Grotto time prior to Christmas here and bring this, along with your existing ticket to show at our turnstiles on entry.

If you already pre-booked your ticket for 18th March to 11th April, you will need to pre-book your ticket again for entry on another day in 2021 up to an including 30th June, using the relevant link above. Please bring this new pre-booked ticket, along with your original ticket to show at our turnstiles on entry i.e. disregard the 18th March to 11th April pre-book ticket. 

If you wish to discuss the above, please contact our Guest Help & Information Team on Feedback@chessington.co.uk

These tickets have been revalidated, so you can pre-book a ticket for entry on another day in 2021 up to and including 30th June.  

Pre-book your ticket here and bring this, along with your existing ticket to show at our turnstiles on entry.

If you had Adult & Pre-schooler tickets booked in November, pre-book your ticket here. 

If you already pre-booked your ticket for 18th March to 11th April, you will need to pre-book your ticket again for entry on another day in 2021 up to an including 30th June, using the relevant link above. Please bring this new pre-booked ticket, along with your original ticket to show at our turnstiles on entry i.e. disregard the 18th March to 11th April pre-book ticket. 

If you wish to discuss the above, please contact our Guest Help & Information Team on Feedback@chessington.co.uk

Any parking; meal deals booked remain valid and can be used on the day you choose to pre-book in 2021.  

You will receive an email with details of how to reschedule your VIP experience for when we reopen.

More information about Go Ape at Chessington World of Adventures Resort can be found here.

Yes, more information about school trips can be found here.