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GENERAL AND TICKET FAQS

FAQS

No, you are not required to present your NHS Covid-19 vaccine pass to gain entry to Chessington World of Adventures Resort.  

We encourage all our guests to help protect themselves, our staff and each other.

At Merlin Entertainments we have reviewed every part of our operations and are taking the necessary measures to provide a safe and hygienic environment. These measures ensure we adhere to Government and local authority guidelines to create a safe experience for all guests and team.

We still have hygiene and safety measures in place throughout all our attractions, including continued daily deep cleaning, hand sanitiser stations alongside Personal Protective Equipment (PPE) and clothing for our team in some enclosed areas.

Unless exempt, we recommend you wear a face covering in our indoor public spaces which includes some rides, attractions and experiences.

Please find more information about our hygiene and safety measures here

In line with Public Health guidance, you will continue to see recommended face covering signage at the entry points to our indoor attractions, key walkways and busier areas.

You're welcome to bring rucksacks and bags to the Resort, but we ask that you try to bring as few as possible to ensure we can get you through our turnstiles as quickly as possible, as we have bag and security checks on arrival.

You can pre-order a buggy online in advance of your visit here. Single buggy hire is £10 and double buggy hire is £15. Your buggy will available for collection from Lodge Gate entrance on arrival.

We politely request you do not visit and contact our Guest Help & Information Team on Feedback@chessington.co.uk to move your visit to another day in 2021.

If you had booked tickets but the Resort was closed please contact our Guest Help & Information Team on Feedback@chessington.co.uk for further help

Any parking; meal deals booked remain valid and can be used on the day you choose to pre-book in 2021.  

More information about Go Ape at Chessington World of Adventures Resort can be found here.

More information about school trips can be found here.

Please visit https://www.chessington.com/our-company/coronavirus/theme-park/promotional-vouchers/ for advice on how to redeem any valid promotional offer.