Welcome to the Plan Your Visit page, here you can find our Opening Times, Special Schools Events, Resources and FAQs! If you are looking for information on our workshops, head to the Schools Hub and you can select between Early Years, Primary and Secondary!
To book online, please use the links below.
To celebrate British Science Week we are holding our very own Science Week at Chessington in March. Join us for unmissable live science demonstrations, exclusive workshops and scientific challenges around the Theme Park and Zoo!
4th and 9th April 2018
Come to meet our Education Team and gain an exclusive insight into how we can maximise the educational value of your pupils’ wild adventure at Chessington.
To book a place or find out more please email email@example.com
To book please call 0871 282 5103.
Phone lines are open 7 days a week 9am-5pm.
Alternatively, book online using our provisional booking form here
Calls to this number cost 13p per minute plus your providers access charge.
"Beautiful sensory experience which captivated our pupils..."
Castle Hill, Chessington
Planning a school trip to Chessington World of Adventures Resort couldn’t be easier, after all we do the hard work for you!
Do you need coach transport to Chessington? If you do, here are our recommended coach operators in your region.
To help you organise your visit please use our free permission form.
Does the park expose children to water?
Some rides and attractions at Chessington World of Adventures Resort expose children to water.
Could any floor surfaces at the park be slippery i.e. due to water? If so, what measures are in place to prevent accidents?
We ensure that floor surfaces are non-slip wherever possible. The outdoor nature of the park means that it is exposed to weather conditions that can have an adverse affect on surfaces. Care needs to be taken when surfaces are wet.
Are there height restrictions for all rides and attractions?
There are height restrictions on some of the rides at the park. Specific restrictions can be found on this site and on park maps, which are given out on the day of your visit. Please read the ride restrictions situated at the entrance to each ride before entering the queue line.
Do any of the attractions involve being in confined spaces?
Some of the rides and attractions can be quite small in area and to some individuals these may feel confined. However no areas on the park can be defined as a confined space.
Do any of the rides or attractions feature strobe lighting?
Yes a few of the attractions at the park feature strobe lighting. This information can be found on signage at the entrance to each ride.
What are the medical provisions on-site?
The park has a First Aid Centre. This is permanently staffed by fully qualified first aiders throughout the season. The location of the First Aid Centre is marked on the park map.
Are there any traffic hazards, if so how are these minimised?
The park is closed to vehicular traffic movement when open to the public. There are designated drop-off points for coaches at Chessington World of Adventures Resort. There is no requirement for children to cross any busy public roads although children will be required to cross-internal park roads to access the admissions area. Pedestrian walkways are provided where possible.
Is the food in the outlets clearly labelled?
Yes food is clearly labelled in accordance with trading requirements.
Are there lockers for children’s belongings?
Lockers can be found at Market Square, Land of the Dragons and Transylvania. There is a charge to use lockers, small lockers are £1 per hour or £5 all day and large lockers are £2 per hour or £10 all day. You can return to your locker as many times as you like within your hire period without incurring any extra charges. Lockers are limited so be sure to get yours before you begin your wild adventure.
What are the park provisions for lost children?
Lost children should report to a member of staff. The First Aid Centre has a lost children facility.
Is there a team of trained staff members on-hand at all time and briefed in emergency and/or first aid procedures?
Chessington World of Adventures Resort has a comprehensive emergency plan that has been developed in conjunction with the emergency services. Staff are trained in what to do in an emergency.
Is there an evacuation procedure?
The park has a procedure in place to evacuate adventurers from the park safely. This will be implemented by fully trained staff.
Are there any steep slopes children would have to climb? If so, are there hand-rails to assist them?
Handrails are provided where necessary. There are no steep slopes at the park. As there are slight hills, scooters, roller skates and children's tricycles are not permitted into the park. For their own safety we request that children wearing Wheel Heeled shoes (Heeleys) do not activate the wheel part of the shoe and take due care and attention while in the park.
Are the rides/attractions inspected on a daily basis for any hazards?
All rides undergo rigorous testing every day by competent engineers in accordance with manufacturers guidance. Rides also undergo a comprehensive winter check by third party inspection engineers to ensure that they are safe for the following season.
Are there any steps to negotiate? If so, are there alternative routes for wheelchair adventurers?
Steps may need to be negotiated around the park. Disabled access is provided where necessary.
Is the park clearly sign-posted?
Yes the park is well sign-posted along with comprehensive detail on the park map.
Are all children issued with a park map in case they get lost?
Park maps are issued to all adults and teachers who are supervising the school trip and additional maps can be downloaded from our webpage.
Are there areas of shade for pupils attending during the summer?
Shaded areas are provided throughout the park.
Glass doors/windows – do these pose a hazard?
Safety glass is used throughout the park.
In the event that children do misbehave and climb on railings etc – do staff members take disciplinary action?
The park has regulations displayed at the entrance. Staff are trained to enforce these regulations for the benefit of all adventurers. Staff will instruct children to behave where necessary.
The quality and safety of all our rides and attractions are of the utmost importance and therefore a considerable amount of time and effort is spent on making all visits a safe and fun experience. Merlin Entertainments Group who own the theme park are Europe’s leading operator and developer of visitor attractions. Due to the complexity of theme park operations in the UK a summary of all main health and safety requirements is set out below:
Health and Safety at Work Act etc 1974 – This is the principle Act that applies to the company and is to ensure that all workers in all occupations are protected by law. Its purpose is to provide one comprehensive integrated system of law, dealing with health, safety and welfare of employees and members of the public who are affected by work activities. The Act is written in very general terms and does not require many specific requirements for managing health and safety at work. Instead, the Act places a general duty on employers to provide safe systems of work that are so far as is reasonably practicable, safe and without risks to health.
Under the HASWA Act 1974 are many specific regulations which relate to work activities on site. The principle requirement being to undertake risk assessments to identify ‘hazards’ and assess the risk under the Management of Health and Safety at Work Regulations 1999.
- The health and safety policy is signed by the Chief Executive Officer for Merlin Entertainments Group and the Divisional Director for the park.
- Risk Assessments are undertaken by all departmental Managers with reference to the work activities that they manage. Risk Assessments are reviewed at least annually or if any significant change takes place with regard to a work activity or area of work. Due to the volume of risk assessment documents it is not possible to send these out on an individual basis.
- The park is covered by Public Liability Insurance. The amount of cover provided by this policy is &10 million. The Policy is with ACE Insurance (Policy No: 47UKAO7552).
- The park is duel enforced by the local Health and Safety Executive and Environmental Health Department.
Engineering/Maintenance of Rides:
All new rides must be designed and manufactured in accordance with strict standards and comply with UK requirements. Any new ride specifications with associated calculations are submitted to an outside independent inspection engineer in order to establish that the design is sound. This includes all aspects of the ride, i.e. forces involved, type of restraint, type of passenger carrying unit, any restrictions such as height, this process being known as ‘verification’.
In addition to this all existing rides and new rides have an ‘In-Service Annual Inspection’ by outside independent inspection engineers to ensure the safety and integrity of the ride for each season. Daily inspections are also carried out by our own qualified engineers.
The operation of all rides on park is conformant with strict documented procedures and manufacturers guidance. The rides team have a considerable amount of experience in operating rides and attractions which ensures safe operating standards.
All ride operators are over 18 and undergo a company medical for fitness. They are also rigorously trained to a high level of competence specifically related to each ride they operate. Operators undergo supervised training hours for each ride. All ride attendants are over 16.
Chessington Zoo at Chessington World of Adventures Resort is operated under strict licensing conditions as established within the Zoo Licensing Act 1981. A dedicated team of experienced zookeepers cares for the collection of birds, mammals and reptiles. All the birds, mammals and reptiles are protected behind suitably constructed barriers where the adventurer is able to see the exhibit but unable to touch.
The park operates food catering outlets which are operated by trained employees. The food units operate in accordance with the Food Safety Act 1990 and are regularly inspected by the local Environmental Health Department. The park also contracts an independent consultancy which carries food safety/hygiene inspections twice a year on all food retail outlets on park.
First Aid Facilities:
The park has First Aid facilities which are operated by a dedicated team of qualified first aiders. Each park also has a defibrillator located in each facility with a team of employees trained to operate this equipment. First aiders are trained to deal with all minor injuries on site and also in the initial stages of any major injuries that may occur until the emergency services arrive at the scene. The park has hospitals nearby with Accident and Emergency facilities.
The facilities also operate a lost person collection point so that they may be reunited for those responsible for them.
The park has a contingency plan in the event of an emergency. The emergency plan covers incidents such as Fire, Bomb, Ride/Attraction/Boat Disaster. The emergency plans for the park has been developed in conjunction with the local emergency services who have regular meetings with the park regarding emergency procedures.
The park has a dedicated security team who are able to deal with any minor security issues on site. The security team spend their time patrolling the park and dealing with any security related matters. The security team is also trained to deal with any emergency incidents that occur on park.
NB: Please note that Chessington World of Adventures Resort employs a full-time Health and Safety Manager who facilitates the company’s commitment and compliance with health and safety legislation.
Book your school for an educational adventure here or to book any of our workshop please call 0871 282 5103.
For all other education enquires please email firstname.lastname@example.org