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Frequently Asked Questions

FAQS - WORKSHOPS

We are currently developing our resources database and continue to add more content on our Schools Hub. Please visit here to download some of our resources.

Workshops are available for School Trips in 2022.  For more information, click here.

FAQS - BEFORE YOU VISIT

Whilst legal restrictions have now been lifted, we want to ensure we can offer you the best possible experience.

You will see some signage stating “Face coverings recommended” which will be displayed at entry points into our indoor attraction or high footfall areas.

Visit here for up to date COVID guidelines.

You can book either by completing a provisional booking form or by calling the team on 0137 273 1680.

Phone lines are open Monday to Friday (9am-4pm). Closed on weekends.

If you have any specific queries please contact the team on cwschools@chessington.co.uk

Schools can bring as many teachers as they need.

We recommend that all groups under the age of 12 years old must always have at least 1 supervising teacher within their group of 6. 

We offer complimentary teacher tickets when booking – 1 per 10 paying secondary students, 1 per 5 paying primary students and 1 per 3 paying early years and nursery students.

Please collect your ticket at our designated schools ticket collection booth located at Lodge Gate entrance. 

Please note – payment must be received at least 10 working days in advance of your visit to ensure it has cleared and your tickets can be released.

We match our regular school prices for home school students. Proof of status will be required as with schools. Home school trips will need to be booked by calling the school booking and information line on 0137 273 1680.  

Each ride has its own height restrictions ranging from 0.9m to 1.4m minimum. To explore all our rides in advance, please click here

We have a fully manned First Aid/Medical Centre located by the exit to Tomb Blaster within our Forbidden Kingdom land.

All existing rides and new rides have an ‘In-Service Annual Inspection’ by outside independent inspection engineers to ensure the safety and integrity of the ride for each season. Daily inspections are also carried out by our own qualified engineers.

Yes, a few of the rides have strobe lighting for effect. Please visit here for a full list of our ride photography and strobe lighting.

Some of the rides and attractions can be quite small in area and to some individuals these may feel confined. However, no areas on the park can be defined as a confined space.

Some rides and attractions at Chessington World of Adventures Resort expose children to water.

We ensure that floor surfaces are non-slip wherever possible. The outdoor nature of the park means that it is exposed to weather conditions that can have an adverse effect on surfaces. Care needs to be taken when surfaces are wet.

The park is closed to vehicular traffic movement when open to the public. There are designated drop-off points for coaches at Chessington World of Adventures Resort. There is no requirement for children to cross any busy public roads although children will be required to cross-internal park roads to access the admissions area. Pedestrian walkways are provided where possible.

Yes food is clearly labelled in accordance with trading requirements.

You can see our full ride safety guide here.

You can make as many amendments to your provisional booking by calling our team on 0137 273 1680. Please make sure to make all amendments before final payment as all paid bookings are non-amendable and non-refundable.

Steps may need to be negotiated around the park. Disabled access is provided where necessary.

FAQS - DURING YOUR VISIT

There is plenty of complimentary space for coaches and minibuses to park at the Resort. This is located by our Lodge Gate entrance. At peak times entrance to the Resort can become rather busy so early arrival is always advised.

Chessington Resort souvenir guides are available to purchase at all of our retail stores. We advise all students and teachers to download our free Chessington World of Adventures app which has an interactive map and details of ride queues and show times.

Yes the park is well sign-posted along with comprehensive detail on the park map.

Safety glass is used throughout the park.

The park has regulations displayed at the entrance. Staff are trained to enforce these regulations for the benefit of all adventurers. Staff will instruct children to behave where necessary.

We have a large variety of open spaces for school groups to use. These include our picnic areas by Explorer Entrance and Wild Woods. Please refer to our park map to plan your trip.

Lockers can be found at Adventure Point, Land of the Dragons and Wild Woods. There is a charge to use lockers, small lockers are £1 per hour or £5 all day and large lockers are £2 per hour or £10 all day. You can return to your locker as many times as you like within your hire period without incurring any extra charges. Lockers are limited so be sure to get yours before you begin your wild adventure.

There are no lunchrooms available but there is a wide variety of food options on the Resort. There are also several seating areas around the Resort which may be suitable, but we do not reserve.

Currently there is not a dedicated room although we will consider requests when the learning spaces are free. Please contact us at cwschools@chessington.co.uk 

Lost children should report to a member of staff. The First Aid Centre has a lost children facility.

Chessington World of Adventures Resort has a comprehensive emergency plan that has been developed in conjunction with the emergency services. Staff are trained in what to do in an emergency.

The park has a procedure in place to evacuate adventurers from the park safely. This will be implemented by fully trained staff.

There are shaded areas throughout the Resort for students to use.

Handrails are provided where necessary. There are no steep slopes at the park. As there are slight hills, scooters, roller skates and children's tricycles are not permitted into the park. For their own safety we request that children wearing Wheel Heeled shoes (Heeleys) do not activate the wheel part of the shoe and take due care and attention while in the park.

FAQS - AFTER YOUR VISIT

If you lose something whilst at Chessington World of Adventures Resort, please visit Guest Help & Information in Adventure Point who will be able to assist.

Alternatively, you can submit lost property requests using our Lost Property contact form if you have already left Chessington World of Adventures Resort.