Guest Help and Information

We know that, sometimes, not everything goes to plan during your adventure. Wherever possible, we look to resolve this while you’re still with us, with our dedicated Guest Help & Information centre located in Adventure Point.

However, if you’ve already left us, and would like to provide some feedback, have a query or concern, or think you might have left something behind, get in touch with our Guest Experience team using our contact form

A few pointers

To allow us to assist you, you must contact us within 6 weeks of your visit. To ensure we’re able to investigate your concerns in the first instance, ensure you provide proof of visit with your initial message: your ticket details, order confirmation email or a valid receipt.

Our team receive a high volume of emails on a daily basis, and we aim to respond to all queries within 14 working days. While we welcome follow-up emails including additional information or attachments, we ask that you please do not email chasing a response during our advertised response period, as this may increase your response time.

Legal

UK Claims Notification Enquiries

The following information is provided to assist in the identification of our UK Employer Liability Insurers and Global Public Liability Insurers.

Employer’s Liability

Contact Name: Sarah Lewis
Postal Address: Cunningham Lindsey, Oakleigh House, Park Place, Cardiff, CF10 3DQ
Email Address: Merlin@cl-uk.com
Portal ID: D00029CLUK
Merlin policy number: UKCANC33447

Public Liability

Contact Name: Sarah Lewis
Postal Address: Cunningham Lindsey, Oakleigh House, Park Place, Cardiff, CF10 3DQ
Email Address: Merlin@cl-uk.com
Portal ID: D00029CLUK
Merlin policy number: UKCANC33447


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