Guest Help and Information

We aim to sort out any issues during your visit, but if that didn't happen for you (and we're really sorry if that's the case), here's what to do:

Get in touch with our friendly Customer Service Liaison officers in the Guest Help and Information team.

  • Call us on 01372 731 668
  • Send us a letter:
    Guest Help and Information
    Chessington World of Adventures Resort
    Leatherhead Road
    Chessington
    Surrey
    KT9 2NE
  • Get in touch online using our contact form

A few pointers

Please ensure that you contact us within six weeks of your visit and be sure to keep proof of your visit, such as your tickets or a valid receipt, in case this is needed.

There are occasions when we receive an exceptionally high volume of communication. Our aim is to respond within 10 working days for letters; five working days for emails and within 24 hours if you phone us.

If we have still not resolved the issue at this stage, please let us know. We will refer it senior management here at Chessington World of Adventures and we will also liaise with Merlin Entertainments Group Head Office on your behalf to ensure a satisfactory outcome for you.

Legal

UK Claims Notification Enquiries

The following information is provided to assist in the identification of our UK Employer Liability Insurers and Global Public Liability Insurers.

Employer’s Liability

Contact Name: Sarah Lewis
Postal Address: Cunningham Lindsey, Oakleigh House, Park Place, Cardiff, CF10 3DQ
Email Address: Merlin@cl-uk.com
Portal ID: D00029CLUK
Merlin policy number: UKCANC33447

Public Liability

Contact Name: Sarah Lewis
Postal Address: Cunningham Lindsey, Oakleigh House, Park Place, Cardiff, CF10 3DQ
Email Address: Merlin@cl-uk.com
Portal ID: D00029CLUK
Merlin policy number: UKCANC33447