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Rainy Day Guarantee

Please note we have relaxed our usual terms and conditions so that anyone who visited on a ‘Rainy Day’ in 2020 can return on any like for like day in 2021. See below terms and conditions for more information.

CWOA Gruffalo Groove Show 15 LMC19

It rained on the day of my visit - How do I get my free return visit?

Keep hold of your original tickets, pre-book your return date and bring your original ticket and pre-booked ticket for your return date for entry. 

Please check our list of valid rainy days and return dates below, before you plan a return visit.

Perks of visiting on a rainy day:

  • FREE return visit within 12 months! (if it rains continuously for 1 hour or longer)
  • Visiting when the weather isn't so good often means the queues are shorter
  • There are many indoor attractions and restaurants to explore and enjoy

Our Rainy Day Guarantee does not apply to Annual Passes or tickets purchased on the day (online or at the gate). Free return ticket doesn't include any additional products purchased for your initial visit, including (but not limited to) Hotel stays, Fastrack or Meal Deals.

Rainy Day Guarantee return visit is not valid for special events, including but not exclusive to Winter's Tail and Animal Adventures Half Term. 

Rainy Day Visit Dates Eligible for FREE Return Visit

Main Season – Dates now eligible for a free return visit on any day up to and including 28th November 2020

  • July 2020: 25
  • August 2020: 13, 15, 18, 19, 25, 27
  • October 2020: 2, 4, 21, 24, 27, 28, 29, 31

Off Peak – Dates now eligible for a free return visit on any open day from 2nd - 28th November 2020 (check opening times)

  • February 2020: 8, 9 ,15, 16 & 20
  • June 2020: 18, 27, 28 & 30

Exclusions & Closed Days

Your rainy day guarantee return free ticket will not be available on the below exclusion dates.

2020 Exclusion Dates:

  • 1 August - 1 September
  • 21 November - 31 December

Please ensure to check opening times and dates before you visit.

If you buy a Zootastic Weekend, Animal Adventures or Winter's Tail ticket, your FREE return ticket will only be eligible on Zootastic Weekends.

Tickets purchased as part of short breaks package are not entitled to Rainy Day Guarantee FREE return ticket.


Terms and Conditions

Free tickets will only be given upon presentation of the original ticket from your first visit. Photocopies and original booking references are not acceptable. Offer only valid when it rains continuously for one (1) hour or more. Rain is recorded during Theme Park opening hours and does not include Hotel Early Rider. Weather conditions will be recorded by Chessington World of Adventures Resort and our decision will be final.

No cash alternative is available, tickets cannot be sold. This offer cannot be used in conjunction with any other offer. Return visit is subject to availability, see website for opening dates and times.

Free tickets will be issued like for like – an adult ticket in exchange for an adult ticket and a child ticket in exchange for a child ticket. Should it rain on your return visit, tickets will not be transferable. Car park charge and park regulations apply.

To be eligible for the Rainy Day Guarantee tickets must be purchased before the day of visit – tickets purchased on the day of visit are excluded. Excludes: Tickets purchased on the day, tickets purchased as part of a promotion on the day of visit, Schools, pre-organised events, park buy-outs, Merlin's Magic Wand tickets, open dated tickets, two day open-dated tickets, complimentary tickets, Annual Passes, tickets as part of a short break package and and tickets purchased using third party reward loyalty points.