Why did you not open on 27th July 2018?

Early this morning (27th July) we were made aware by Thames Water of a burst water pipe locally, which has resulted in the area experiencing no water/low pressure. Many homes, organisations and businesses, like ourselves, have been affected.

As a result, due to the health and safety of you our guests, we have been forced to make the difficult decision not to open the Theme Park and Zoo. We apologise we weren’t in a position with the information provided to us by Thames Water to make our decision sooner.

We are re-validating tickets already purchased for today (27th July) to be used up until October 18th this year. Please retain your ticket or any booking information for this re-validation.

We appreciate that this is frustrating and we apologise for any inconvenience this has caused by circumstances simply beyond our control.


We hope this answers your question.


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