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Accessibility

Before You Visit

Learn about the different ticket options we offer and what you need to know before you go
Chessington Zoo Lion

Buying Tickets

Guests who have the following documentation are entitled to one free carer ticket and a second carer ticket at half the on the day price of a standard Theme Park ticket. However, the guest with the disability and any further members of their party will pay full price. Please show the relevant paperwork as well as suitable photo ID of the named recipient at the ticket kiosk when you buy or collect your ticket/s. For proof of disability, please bring any ONE of the following forms of documentation:

  • Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
  • Attendance Allowance or Carer's Allowance letter of award
  • Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit or Employment and Support Allowance (ESA)
  • A valid Blue Badge
  • In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
  • A local authority registration document which is local to the attraction where it is being submitted
  • A recognised Assistance Dog ID Card
  • Credibility’s Access Card

Promotional Tickets & Passes

Disabled guests pay the standard rate for a ticket and will be provided with one free carer ticket. Disabled guests can use promotional vouchers in line with the terms and conditions for that voucher; if a disabled guest would like to use a promotional voucher, the voucher should be used as follows. No distinction is made as far as ticket prices or promotions are concerned between able bodied and disabled guests. All promotions and offers are always subject to a full price ticket being purchased. Please see the below information for further details:

Disabled guest + one carer = no need to use a 2 for 1 voucher as they have a free carer entry under this policy.

Disabled guest + one carer + one additional guest = one guest pays for a full price entry ticket, one carer gets free entry under this policy and the other guest gets free entry using the 2 for 1 voucher.

Disabled guest + one carer + two additional guests = one guest pays for a full price entry ticket, one carer gets free entry under this policy, one guest gets in for free using the 2 for 1 voucher and the other guest must purchase their own separate ticket.

Disabled guest + one carer = disabled guest pays reduced price as per their voucher and one carer gets free entry under this policy.

Disabled guest + one carer + one additional guest = one guest pays half price; one carer gets free entry under this policy and the other guest must purchase their own separate ticket.

Disabled guest (adult) + one carer (child) = no need to use a KGF voucher as one carer gets free entry
under this policy.

Disabled guest (child) + one carer (adult) = No need to use a KGF voucher the child will purchase a ticket
and the carer gets free entry under this policy.

Disabled guest + one carer + one additional guest = if child or adult is disabled, the adult pays full price, the
child gets in for free and one carer gets free entry under this policy. If none of the party is a child, there is
no entitlement to use the Kids Go Free voucher.

Disabled guest (child) + one carer (adult) = no need to use a GUGF voucher as they have a free carer.

Where we operate an ‘under 3’s go free’ system, a disabled child under 3 would be entitled to a free carer ticket.

Annual Pass holders with a disability have the option of a free Carer Pass that goes alongside the current Pass held. The Carer Pass is issued to the disabled guest and will have the name, date of birth and a photo of the disabled guest. It is therefore transferrable between carers and will not be bound to any specific carer. Please book an Annual/Season Pass as appropriate and bring proof of entitlement to the Box Office, located on Towers Street in our Theme Park. The proof of entitlement accepted is the same as for a carer’s ticket (see previous section).

Please note that a Carer Pass cannot be used without the presence of the disabled Passholder that it goes alongside. This is because the Pass is designed to offer assistance to the disabled guest only.

Chessington Zoo Giraffe

Accessible Parking

We offer a number of spaces on a first come, first served basis for those who have a Blue Badge identifying a mobility issue. We do ask that the owner of the blue badge be present in the vehicle when parking with their badge present and on display.

Disabled Parking is situated next to the main Admissions Plaza, alongside our Express Car Park, and is accessed via the Coach Park gate. Parking is charged per car. Please take advice from the car park attendant who will direct you to the correct space.

Chessington Zoo Amur Tiger

Assistance and Guide Dogs

Assistance/guide dogs are welcome in the Theme Park but unfortunately, they will not be able to accompany guests onto any of the rides. They will be allowed as far as the loading point where they must be left with a member of the party – they must never be left unattended anywhere in the Theme Park. Attractions such as Sharkbait Reef by SEALIFE, the Furchester Hotel Live, Mr. Bloom’s Allotment and Big Fun Showtime would allow full access to assistance/guide dogs. For further information please speak to a member of staff at the Resort Box Office.

Get in touch

If you have any specific queries or questions about accessibility across the Resort, please contact our customer services team at enquiries@alton-towers.com or speak to a member of staff at Guest Services on the day of your visit