Deep in Jumanji, jungle drums echo, signifying families’ first adventure! Mandrill Mayhem sweeps you up in the long arms of a mandrill, as the horde whisks brave adventurers around the sites of Jumanji, all while dodging the hazards of the jungle. The most fearsome of all the wild animals, the mandrills are unpredictable and will launch at full speed through the treetops, flipping upside down on a hair-raising adventure, spiralling to the summit of the 55ft tall Jaguar Shrine. Glimpse the Jaguar’s Eye Jewel glow before falling and braving the adventure again… backwards.
Ride around the iconic sites of Jumanji, brave Chessington's first inversion, and all while dodging the hazards of the jungle.
- Adventurers must be 1.2m to ride
- Due to the nature of Mandrill Mayhem anyone over 1.95m tall will be unable to ride.
- The ride has 2 sides separated by a walk over bridge
- Each row on each side accommodates up to 2 Adventurers, 1 per seat.
- For safety reasons, Adventurers must be properly secured in the ride seat, which means this ride may not be suitable for Adventurers with torso measurements approaching 51 inches.
- Adventurers must be fully sat back in the bucket of their seats with their back against the backrest
- Not suitable for expectant mothers.
- Not suitable for those with a fear of heights.
MANDRILL MAYHEM VIRTUAL QUEUE
We are introducing a virtual queue for new rollercoaster, Mandrill Mayhem, when World of Jumanji opens on Monday May 15 – this will reduce the physical queue time, so you can continue to enjoy everything else the Resort has to offer while you wait to ride the World’s only Jumanji rollercoaster. Virtual queueing is used in Theme Parks around the World and is an exciting first for Chessington.
Using a smartphone, you MUST book a slot for FREE to ride Mandrill Mayhem, ON THE DAY when visiting. When the time to ride approaches, you will be notified and will be invited to enter the queue line for Mandrill Mayhem within a set time frame.
Slots to ride Mandrill Mayhem will be bookable from 9.45am ON THE DAY of your visit via our Reserve & Ride website Reserve & Ride (reserveandride.co.uk), which can also be accessed via the Chessington app or by scanning the QR codes located at the Resort. If you are unsuccessful in acquiring a place in the virtual queue at 9.45am, more slots will be released at regular intervals throughout the day.
The FREE virtual queue for Mandrill Mayhem is operated on a first come, first served basis
All prosthetic limbs must be secured to the guest’s body or removed before boarding any ride.
Prosthetics must not inhibit the required seating position
Non - Ambulant & Wheelchair Access
Guests with amputations may be required to wear a securing harness to ride
Not all amputations are permitted
Guests should check with ride staff before queueing
Restrictions are set by ride manufactuer
You must have full upper body strength including head and neck control and be able to brace against the forces.
This ride is suitable for non-ambulant riders, you can transfer into the ride seat with assistance.
In the event of an evacuation you must be able to pull yourself up and out of the seat at an inclined angle and decend a ladder
Due to complexity of exit riders may be required to wait whilst we evacuate the ride
Missing Limb or Amputation Information
Guests are advised to get in touch in advance to discuss their requirements with the team or speak to Guest Help & Information on the day of their visit
Accessibility and Limb Difference Guides
A full list of restrictions are detailed in the Accessibility Guide and Limb Difference Guides below.
For any further queries, please contact us on firstname.lastname@example.org
Ride Access Information
FREQUENTLY ASKED QUESTIONS
A virtual queue is different to our standard queues – rather than joining a physical line and waiting, a virtual queue offers you the chance to book a slot via your smartphone for FREE, so you can go and enjoy everything else the Resort has to offer while waiting virtually.
When the time to ride approaches, you will be notified and will be invited to enter the queue line for Mandrill Mayhem within a set time frame.
Slots to ride Mandrill Mayhem will be bookable from 9.45am ON THE DAY of your visit via our Reserve & Ride website here, which can also be accessed via the Chessington app or by scanning the QR codes located at the Resort.
In the Reserve & Ride store, select the ‘virtual queue’ option and follow the instructions to set up an account. Then select the Mandrill Mayhem icon on the homepage to book a slot in the virtual queue.
Once a slot is booked, a countdown timer will appear. While waiting virtually, you will have the time shown to enjoy everything else the Resort has to offer.
When the countdown reaches zero and a QR code appears, you can enter the queue line for Mandrill Mayhem, where there will be a short wait to board the ride.
If you are unsuccessful in acquiring a place in the virtual queue at 9.45am, more slots will be released at regular intervals throughout the day.
Our ‘how to video’ here may also help.
The only way to ride Mandrill Mayhem is by reserving a place in the virtual queue, which can only be done via creating a Reserve & Ride account via the website.
The Reserve & Ride website requires an email address to create an account – this will be used to send email receipts and a survey at the end of your visit asking for your valuable feedback. Your email address used to create an account will never be used for marketing purposes. No other personal information, including your name, home address or phone number will be collected.
Slots to ride Mandrill Mayhem will be bookable for Ride Access Pass users at 10 past, half past and 10 to the hour* via your Ride Access Pass account.
In your account, select the Mandrill Mayhem virtual queue icon and click ‘get on now’. A QR code appears, and you can enter the Ride Access Pass queue line for Mandrill Mayhem to board the ride.
As usual, when using your Ride Access Pass, you will have to wait until your waiting time has expired before booking another ride.
*On a first come, first served basis
If you already have Reserve & Ride, you will be able to select the ‘virtual queue’ option as part of your package, alongside also reserving your ride and attraction of choice at the same time.
It is FREE to book a slot in the virtual queue to ride Mandrill Mayhem.
No, the only way to ride Mandrill Mayhem is by booking a slot for FREE in the virtual queue ON THE DAY when you visit or by following the process outlined above if you are a Ride Access Pass user.
Up to six guests maximum can be booked a slot in the virtual queue by an individual.
Up to six guests maximum can be reserved a place in the virtual queue by an individual.
If you are part of a larger group, another individual will need to follow the steps outlined in the FAQ ‘How do I join the virtual queue for Mandrill Mayhem? How does it work?’, setting up another account.
Yes, guests can cancel at any time.
NOTE that doing so will mean you lose your slot in the virtual queue. Should you book a slot again, you will be placed at the back of the virtual queue.
You are free to enjoy everything the Resort has to offer, including our other rides and attractions, our Zoo, entertainment and show offer. You can also grab a bite to eat.
NOTE that you WILL NOT be able to enter the queue line for Mandrill Mayhem until your QR code has appeared.
Guests have 30 minutes to arrive at and enter the queue line for Mandrill Mayhem.
You WILL NOT be able to enter the queue line until your QR code has appeared.
Expired or missed slots WILL NOT be restored.
Yes, when guests enter the queue line for Mandrill Mayhem, you will join a short loading queue to board the ride. This wait is usually 10 to 15 minutes but may be longer at peak times.
Your countdown timer will pause until the ride reopens. Please be aware that if Mandrill Mayhem closes indefinitely, your slot may be cancelled.
The 45minutes you have to arrive at and enter the queue line for Mandrill Mayhem will pause and then reset when the ride reopens.
In the event you are evacuated from the loading queue, you will receive an instant slot for Mandrill Mayhem, entitling you to return to the ride at a later point without having to virtually queue again.
Like our other rides and attractions, if you or someone in your group doesn’t meet the ride restrictions for Mandrill Mayhem, then they will be unable to ride, with any child needing to be accompanied by an adult at all times.
NOTE the minimum height restriction for Mandrill Mayhem is 1.2m.
The virtual queue works in real time, reacting to the ride status of Mandrill Mayhem. The virtual queue will automatically ensure guests are boarding the ride at the desired rate. If there is space in the loading queue, guests in the virtual queue will jump forward. Equally, if there are delays, the countdown timer will be paused or pushed back.
To help ensure that as many guests as possible get to ride Mandrill Mayhem, the virtual queue will, on occasion, be set to full, which temporarily prevents new slots being booked. This should only be for a short while to reduce the loading queue length and allow a fair distribution of slots for all guests to join the virtual queue throughout the day.
The virtual queue can close and reopen at any time, so we encourage guests to check availability throughout a visit.
There is no need to keep the Reserve & Ride website continuously open. Your countdown timer will continue to count down regardless of whether you log out or close the browser.
Simply navigate back to the Reserve & Ride website https://chessington.reserveandride.co.uk/# via the Chessington app or by scanning the QR codes located at the Resort and log in with your account details used to book your slot in the virtual queue to see your countdown timer.
You can charge your smartphone using one of the charging points around the Resort.
Equally, any smartphone can be used to log in to our Reserve & Ride website and subsequently your account in which you booked a slot in the virtual queue.
Our Reserve & Ride website is https://chessington.reserveandride.co.uk/# which can also be accessed via the Chessington app or by scanning the QR codes located at the Resort.
Unfortunately, if you don’t have a smartphone when visiting the Resort, you will be unable to book a slot in the virtual queue.
Slots to ride Mandrill Mayhem can only be booked using a smartphone via our Reserve & Ride website https://chessington.reserveandride.co.uk/# which can also be accessed via the Chessington app or by scanning the QR codes located at the Resort.
No, the virtual queue only applies to Mandrill Mayhem.
Ride Access Pass guests and those with Reserve & Ride packages can book both Ostrich Stampede and Mamba Strike as normal but will only be able to reserve each ride ONCE PER DAY.