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Frequently asked questions

Our list of FAQs is below, or search the using the form.

General Information and Facilities

Why did you not open on 27th July 2018?

Early this morning (27th July) we were made aware by Thames Water of a burst water pipe locally, which has resulted in the area experiencing no water/low pressure. Many homes, organisations and businesses, like ourselves, have been affected.

As a result, due to the health and safety of you our guests, we have been forced to make the difficult decision not to open the Theme Park and Zoo. We apologise we weren’t in a position with the information provided to us by Thames Water to make our decision sooner.

We are re-validating tickets already purchased for today (27th July) to be used up until October 18th this year. Please retain your ticket or any booking information for this re-validation.

We appreciate that this is frustrating and we apologise for any inconvenience this has caused by circumstances simply beyond our control.

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Will you be open on the weekend of 28th and 29th?

For the latest updates, please visit our website or Social Media Pages.

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Can I revalidate my tickets from 27th July 2018?

We are re-validating tickets already purchased for 27th July 2018 to be used up until October 18th 2018. Please retain your ticket or any booking information for this re-validation. You are not required to have been given a letter by staff at the Resort.

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Can I get a refund for my tickets for 27th July?

Please contact us via our Contact Us Form here 

Please make sure you supply details of your booking such as reference number or screenshots of tickets.

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Do you have a Drop Off and Pick Up point?

If you are visiting Chessington World of Adventures Resort to drop off or pick up a friend or family member, please follow the signage for our drop off/collection zone located close to the main Theme Park entrance. You will not be charged our car parking fee for using this area. Please note this is not a parking area.

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Is Chessington World of Adventures Resort suitable for families with young children?

There’s so much for our smallest Adventurers to discover here at Chessington! From joining Mouse on a magical riverboat journey on The Gruffalo River Ride Adventure, to roaring with the lions in our Trail of the Kings!

Visiting with your little monkeys is made as easy as possible with our handy Toddler Guide, with all the information you need on ride height restrictions, attractions and shows, plus the useful facilities available.

And best of all, we offer a special value ticket for days out with toddlers with under 3’s going FREE!

For full information please visit here.

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What is Chessington World of Adventures Resort?

Chessington World of Adventures Resort is Britain's Wildest Adventure! Comprised of a Theme Park with over 40 rides and attractions1,000 animals in the Zoo and SEA LIFE centre and fantastic Live Shows and Events!

It’s going to be a roarsome year as we welcome a family of four endangered Amur Tigers and launch Tiger Rock on Saturday 5th May - an exhilarating log flume ride in Land of the Tiger, featuring a new innovative big cat enclosure with Europe’s first overhead trails!

For more information on our history please visit here.

 

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Can I bring a packed lunch or picnic?

Yes certainly - there are outdoor picnic areas and places to sit through the Resort.

You may like to use a locker or leave lunch in your car to save carrying it with you all the time. Lockers are available to rent for the day in Adventure PointLand of the Dragons and Wild Woods.

You are welcome to return to your car too - remember to get a hand stamp as you leave the park so that we'll let you back in.  Also the car parks are quite large, so remember to allow time for the walk!

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What Food and Drink options are there available?

We know that feeding families can be an adventure all on it's own, but we offer something to suit even the wildest appetite, from simple pizza and pasta to oriental and Mexican dishes.

For full information please visit here.

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Do you offer All Day Dining or other offers for Food and Drink?

Whilst we do not offer All Day Dining packages, we do offer plenty of great value food and offers. For more information please visit here

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Can we use the Hotel restaurants if we are not staying over?

All guests are welcome to eat at our Resort Hotels for Lunch (Temple Restaurant only) or Dinner.

ZAFARI BAR & GRILL

Our exciting menu gives you the opportunity to enjoy a wide range of dishes including vibrant salads and grilled meats.

Children will love spotting the cheeky monkeys and other animals adorning the walls. From your table, take in the views across the Wanyama Reserve where giraffe, zebra, antelope and other African species roam freely.

Zafari Bar & Grill opens for dinner from 5pm-9.30pm.

Download the Zafari Bar & Grill menu in PDF format.

Download the Zafari Bar menu in PDF format.

For tables of 9 or more, or to request a wanyama view from your table please call the Restaurant direct on 01372 734 670.

Please note, Zafari Bar & Grill opening times are subject to change. If you are unable to select a date on the calendar, the restaurant is closed - please chose the other restaurant. 

 

TEMPLE RESTAURANT & BAR

A unique and interactive dining experience set in the heart of a mystical ancient temple, where a fountain that was once the life force of the jungle is protected by the wildlife that call it home.

With the underground carefully looked after by leaf cutter ants, exotic trees guarded by monkeys, the skies protected by an array of birds and the rivers guarded by piranhas, this is a wild and magical setting like no other.

Please note, Temple Restaurant & Bar opening times are subject to change. If you are unable to select a date on the calendar, the restaurant is closed - please chose the other restaurant.

Download the Lunch menu here.

Download the Dinner menu here.

We recommend booking a table for dinner to guarantee availability. For information on how to book please visit here and select the "Facilities" tab.

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What Retail Shops are there?

Looking for something special to take home?

We've got the supplies you need on your adventure, as well as trinkets and trophies you can take back to your loved ones.

For full information, please visit here

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What services do you offer for parents with young children?

We try to do everything we can to make your day out great -

Child safety wristbands:
Place your phone number inside a special wristband so we can contact you if your group gets separated. These bands are available from Guest Help and Information.

Parent Swap:
Parents can still enjoy the height restricted rides when visiting with toddlers, and you only have to queue once. After swapping over the second rider gains entry via the ride exit. This service is available from Guest Help and Information.

Notice for Parents and Guardians: 
Please do not leave your child unattended while experiencing our rides as we are unable to look after them whilst you do this. If you have a particular probelm with this advice, please talk to a member of our team.

Baby Changing Facilities:
Baby changing facilities can be found at Lodge Gate, Adventure Point & Wild Woods. A nappy & two wipes are available for £1.50. Please see the park map for locations.

Microwaves & Baby Food:
Microwaves are available in Smokehouse BBQ and Bar, Original Sandwich Co., Zafari Bar & Grill, Temple Restaurant & Bar and Adventure Point Pizza Pasta, baby food can also be purchased from Adventure Point Pizza Pasta.

Find out more on the Parent & Pre-school page.

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When do the Shops close?

The main Adventure Point Gift Shop closes approximately 30 minutes after the advertised ride closing time. Shops attached to rides close when the ride closes at the end of the day,

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Is there a Chessington World of Adventures Resort Mobile App?

We are happy to offer a free official mobile app for iPhone and Android to help you get the most out of your visit.

The app has many exciting features, including:

  • DAY PLANNER

The built-in day planner that allows you to easily plan a personalised itinerary of your day. Once built, the list will automatically sort and suggest your next attraction to ensure you spend less time queueing and more time exploring all that Chessington has to offer.

  • FIND MY NEAREST

Looking for the nearest toilet or restaurant? No problem, the app can tell you where to find the nearest facilities and guide you there via sat-nav like directions.

  • EXCLUSIVE OFFERS

Get exclusive vouchers to use in our shops, restaurant and more, delivered straight to your phone based on your location.

  • LIVE QUEUE AND SHOW TIMES

The list of queue and show times will automatically update to help you decide where to go for your next adventure.

 

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Where is your First Aid Centre located?

This is located in Forbidden Kingdom close to Rameses Revenge. The First Aid team caters for a number of special needs, including the cold storage of medicines.

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Do you offer a guide for those visiting with young children?

Please visit here to view and download our Parent and Toddler Guide to assist you and your family plan your WILDEST adventure!

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Do you offer Kosher food?

Currently we do not offer Kosher food, but there are many places to enjoy a picnic, so you are welcome to bring a packed lunch.

Please be sure to visit our Food & Drink pages to read about what's on offer.

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Do you have an online shop to purchase gifts?

If you didn't get a chance to visit any of our gift shops during your visit, you can now shop online at our online gift store! Choose from a wide variety of toys, gifts, trinkets and souvenirs here.

All major cards are accepted.

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How can I stay up to date with Chessington World of Adventures Resort news?

We love keeping Adventurers like you up-to-date with the latest news and offers at Chessington Resort.  

  • Email newsletter
    Register and receive updates from Chessington and other relevant family attractions in the Merlin Group.

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How long do you recommend to spend at Chessington World of Adventures Resort?

Chessington World of Adventures Resort is a large theme park with a fantastic variety of rides and attractions, including a Zoo and SEA LIFE Centre, suitable for all ages and therefore we recommend a full day visit. 

To enhance your visit why not book a short break in one of our fantastic Hotels? We also offer a Chessington Annual Pass allowing you to visit unlimited times!*

*Terms and conditions and exclusions apply.

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Do you have a Baby Feeding Room?

If you would like privacy while feeding your baby, there is a dedicated baby feeding room located alongside the Forbidden Kingdom toilets near the First Aid Centre.

 

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Do you offer Halal meat?

Currently we do not offer Halal food, but you are welcome to enjoy the vegetarian alternatives. There are many places to enjoy a picnic too, so you are welcome to bring a packed lunch.

Please visit our Food & Drink pages to read about what's on offer.

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Do you have lockers available?

Yes, lockers can be found at Adventure PointLand of the Dragons and Wild Woods.

There is a charge to use lockers, small lockers are £1 per hour or £5 all day and large lockers are £2 per hour or £10 all day.  You can return to your locker as many times as you like within your hire period without incurring any extra charges.

Lockers are limited so be sure to get yours before you begin your wild adventure.  

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Who is Chessington World of Adventures Resort suitable for?

Our theme park includes 10 themed lands AND over 40 rides and attractions suitable for all ages!

Along with the ZooSEA LIFE centre and our Daily Shows - it makes Chessington Britain's Wildest Adventure. Explore deeper here, or start planning your trip.

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Where can I purchase/heat baby food?

Microwaves are available in Original Sandwich Co., Zafari Bar & Grill, Temple Restaurant & Bar, Smokehouse BBQ & Bar and Adventure Point Pizza Pasta.

Baby food can also be purchased from Adventure Point Pizza Pasta.

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What is your smoking policy?

There are designated smoking areas spread through the park.

Please view the Park Map for further details.

Smoking (including electronic cigarettes) is NOT allowed outside of these areas, particularly in ride queue lines.

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Is alcohol available for purchase?

Alcoholic beverages are available from Smokehouse BBQ & Bar and Adventure Point Pizza Pasta located in Adventure Point. We also sell alcoholic beverages in our two Hotel restaurants, Zafari Bar and Grill and Temple Restaurant and Bar.

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Where are your Baby Changing Facilities?

Baby changing facilities can be found next to the toilets at the Lodge Gate, Adventure Point, Adventure Point Pizza Pasta, Wild Woods and Land Of The Dragons.

 

 

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Where can I download a Chessington World of Adventures Resort Map?

You can download our Resort Maps from the page below. There is a full Park Map, along with one for smaller children to highlight all the attractions which are suitable for them:

View Resort Map downloads.

The maps are PDF files, so they will work on smartphones and tablets. You may want to save them to your device before you arrive. Alternatively, you can download our mobile app for GPS-style maps and directions on the go.

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Do you have ATMs/Cash Machines?

We have a regularly stocked cash machine onsite. Find it in Adventure Point near Guest Help & Information.

 

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Is vegetarian food available?

Yes, our restaurants and snack outlets offer a range of vegetarian and healthy eating options.

 

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Can I leave the Resort and re-enter on the same day?

Yes definitely, just be sure to get your hand stamped as you exit the Park, then the team will know to let you back in.

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Can I hire a buggy or pushchair?

Yes, buggies can be hired from Adventure Point Gift Shop.

There is a small hire charge of £8 for a single and £10 for a double buggy.  We'd recommend arriving early if you are planning to hire a buggy on busier days, as we only have room to keep a limited quantity!

Buggy Parks are located throughout the Park next to most of our family rides.

Please note items left in buggies or prams are left at the owner's risk. Chessington World of Adventures Resort does not take responsibility for any loss or damage caused to any items left unsupervised. We therefore recommend taking valuables with you and using either a bag holds at the rides if applicable or lockers located around the park.

Find out more on the Parent & Pre-school page.

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Is there free WiFi available?

Yes, we have free WiFi available from The Cloud.

It is available almost everywhere except the Zoo. Simply select the network labelled The Cloud from your device.

Hint: Once you are connected use the WiFi to download our official app, where you can see upcoming shows times, queue times, on-the-day offers and much more.

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Where can I see food allergy information?

Each of our Food and Beverage units have a special allergy board that will inform you if any dietary requirements you may have are met within certain meals. Information on gluten-free products are displayed on our food maps located around the park.

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Do you offer a Parent Swap Pass?

Yes – parents can still enjoy the bigger height restricted rides when visiting with toddlers, and you only have to queue once!

Head over to Guest Help and Information in Adventure Point to collect a free Parent Swap Pass. Once one parent has enjoyed the ride, tell the ride staff and the second parent can come through the ride exit to get on nice and quickly.

 

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How can I view, download and share my ride photos I have purchased?

View, download and share your photos via the Picsolve Photo App or by visiting here.

If you are experiencing difficulties downloading your photos, you will need to contact Picsolve who manage this site via email on help@picsolve.com.


Remember to include your name, visit date and ride that you are trying to download.

 

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Are you making improvements to the Explorer Car Park?

Explorer Car Park is within a green belt area, which means permanent development of these acres is strictly regulated. We have improved some fields with a hard-core surface and made improvements to the drainage systems in all areas, and we have also improved pedestrian safety. All connecting roads, tracks and pathways, inspected daily, are repaired and maintained on a continual basis.

We appreciate our surfaces can be uneven in areas as part of the natural greenbelt landscape and we advise drivers to adapt driving behaviour according to conditions.

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What is your Dress Code?

Sensible clothing and footwear should be worn at all times when in and about the Park. Please note that for health and safety reasons shirts and shoes must be worn on all rides at all times.

Read our full Park regulations here.

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How do I collect POP Badges?

  • Free badges will be available in children’s meals in our restaurants throughout the Resort.
  • If it is your Birthday. Venture to Guest Help & Information for an exclusive birthday badge.
  • You can also swap your badges with one of our friendly staff members if you see a badge that you would prefer

Happy swapping!

To have a sneak peek of the badges visit our, Pop Badges page.

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Can I wear animal print clothing when I visit?

A temporary ban on guests wearing animal print clothing on ‘ZUFARI: Ride into Africa’ was put in place in 2013 to allow for a programme of desensitisation for some of the attraction’s new arrivals - the giraffe and rhino!

The temporary ban has now been lifted so anyone wanting to wear their favourite animal print outfit when visiting Chessington can do so!  

How about breaking out the tiger-print onesie?

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Can I bring a scooter?

No, for health and safety reasons (due to the topographical features of the Resort), wheelchairs and mobility scooters are the only transport devices permitted within the Resort.

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Are dogs allowed on park?

We are only able to permit registered assistance dogs to help disabled visitors.

Whilst assistance/guide dogs are welcome they will not be able to accompany guests onto any of the rides. They will be allowed as far as the loading point where they must be left with a member of the party – they must never be left unattended anywhere in the Theme Park. There are also some restrictions on assistance dogs accompanying guests in some Zoo areas, please speak to a member of staff for more details.

Unfortunately other pets will need to be looked after elsewhere - there are several kennels near to Chessington which may be able to help.

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What is the Rainy Day Guarantee and how can I use it?

Our Rainy Day Guarantee is here to help make sure you get a great day out, even if the weather isn't too good.

When you book tickets online for a specific visit date in the season, if it rains for one hour or more, we will guarantee you a FREE like for like return visit later in the year.  This does not apply to Open Dated Tickets (i.e. tickets which aren't restricted to a specific day) as you already have the flexibility to come on a day where the weather is better.

We're sure you'll have a great time at Chessington even in the rain, but take a look at our Rainy Day Guarantee page to find out more including all terms and conditions.

Did it rain on your visit?
The Rainy Day Guarantee page has all the details about dates where we recorded over an hour of continual rain, and how to organise your free return visit. 

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What Health and Safety procedures do you have in place?

HEALTH AND SAFETY

The quality and safety of all our rides and attractions are of the utmost importance and therefore a considerable amount of time and effort is spent on making all visits a safe and fun experience. Merlin Entertainments Group who own the theme park are Europe’s leading operator and developer of visitor attractions. Due to the complexity of theme park operations in the UK a summary of all main health and safety requirements is set out below:

Health and Safety at Work Act etc 1974 – This is the principle Act that applies to the company and is to ensure that all workers in all occupations are protected by law. Its purpose is to provide one comprehensive integrated system of law, dealing with health, safety and welfare of employees and members of the public who are affected by work activities. The Act is written in very general terms and does not require many specific requirements for managing health and safety at work. Instead, the Act places a general duty on employers to provide safe systems of work that are so far as is reasonably practicable, safe and without risks to health.

Under the HASWA Act 1974 are many specific regulations which relate to work activities on site. The principle requirement being to undertake risk assessments to identify ‘hazards’ and assess the risk under the Management of Health and Safety at Work Regulations 1999.

- The health and safety policy is signed by the Chief Executive Officer for Merlin Entertainments Group and the Divisional Director for the park.

- Risk Assessments are undertaken by all departmental Managers with reference to the work activities that they manage. Risk Assessments are reviewed at least annually or if any significant change takes place with regard to a work activity or area of work. Due to the volume of risk assessment documents it is not possible to send these out on an individual basis.

- The park is covered by Public Liability Insurance. The amount of cover provided by this policy is &10 million. The Policy is with ACE Insurance (Policy No: 47UKAO7552).

- The park is duel enforced by the local Health and Safety Executive and Environmental Health Department.

Engineering/Maintenance of Rides:

All new rides must be designed and manufactured in accordance with strict standards and comply with UK requirements. Any new ride specifications with associated calculations are submitted to an outside independent inspection engineer in order to establish that the design is sound. This includes all aspects of the ride, i.e. forces involved, type of restraint, type of passenger carrying unit, any restrictions such as height, this process being known as ‘verification’.

In addition to this all existing rides and new rides have an ‘In-Service Annual Inspection’ by outside independent inspection engineers to ensure the safety and integrity of the ride for each season. Daily inspections are also carried out by our own qualified engineers.

Ride/Attraction Operation:

The operation of all rides on park is conformant with strict documented procedures and manufacturers guidance. The rides team have a considerable amount of experience in operating rides and attractions which ensures safe operating standards.

All ride operators are over 18 and undergo a company medical for fitness. They are also rigorously trained to a high level of competence specifically related to each ride they operate. Operators undergo supervised training hours for each ride. All ride attendants are over 16.

Chessington Zoo:

Chessington Zoo at Chessington World of Adventures Resort is operated under strict licensing conditions as established within the Zoo Licensing Act 1981. A dedicated team of experienced zookeepers cares for the collection of birds, mammals and reptiles. All the birds, mammals and reptiles are protected behind suitably constructed barriers where the adventurer is able to see the exhibit but unable to touch.

Food Safety/Hygiene:

The park operates food catering outlets which are operated by trained employees. The food units operate in accordance with the Food Safety Act 1990 and are regularly inspected by the local Environmental Health Department. The park also contracts an independent consultancy which carries food safety/hygiene inspections twice a year on all food retail outlets on park.

First Aid Facilities:

The park has First Aid facilities which are operated by a dedicated team of qualified first aiders. Each park also has a defibrillator located in each facility with a team of employees trained to operate this equipment. First aiders are trained to deal with all minor injuries on site and also in the initial stages of any major injuries that may occur until the emergency services arrive at the scene. The park has hospitals nearby with Accident and Emergency facilities.

The facilities also operate a lost person collection point so that they may be reunited for those responsible for them.

EMERGENCY PLANNING

The park has a contingency plan in the event of an emergency. The emergency plan covers incidents such as Fire, Bomb, Ride/Attraction/Boat Disaster. The emergency plans for the park has been developed in conjunction with the local emergency services who have regular meetings with the park regarding emergency procedures.

SECURITY

The park has a dedicated security team who are able to deal with any minor security issues on site. The security team spend their time patrolling the park and dealing with any security related matters. The security team is also trained to deal with any emergency incidents that occur on park.

NB: Please note that Chessington World of Adventures Resort employs a full-time Health and Safety Manager who facilitates the company’s commitment and compliance with health and safety legislation.

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Do you conduct bag searches?

As part of our security procedures, we conduct bag searches at our entrances.

We recommend bringing the bare minimum with you to ensure that any search can be done as smoothly and quickly as possible. Also, to avoid queuing at our busiest times, if you don’t need your bag until later in the day, consider leaving this securely in your vehicle, which you can return to to collect your bag whenever needed.    

 

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Short Breaks

How do I book an overnight stay or package with you?

To book an overnight stay please click here to visit our dedicated Short Break Website.

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How can I find help with a Short Break or stay at one of your hotels?

To find the answers to any questions about a short break or overnight stay at our on-site or off-site hotels please click here to visit our dedicated Short Breaks Help Centre.

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Booking Help

How do I book tickets online?

You can pre-book your tickets online 24 hours or more in advance of your visit date. You can purchase your tickets by selecting the 'Buy Tickets' button below.

Our best online discount applies when booking 5 or more days in advance of your visit date.

To save time on the day print your your tickets at home by selecting the Print@Home option at checkout. Once printed please head straight to our turnstiles to scan your tickets for entry into the Theme Park.


Remember: Anyone under 3 years of age can visit Chessington World of Adventures Resort for FREE. They do NOT need a ticket.

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I have not received my email confirmation - what should I do?

Please don't worry. Firstly, check your junk and spam folders in your inbox as sometimes our e-mails can end up in the wrong folder.

If you still do not have the e-mail please click this link here to access your tickets and booking details. Please remember to enter the email address and telephone number used to make your booking. (Your telephone number must be entered in the same format used when making your booking including any country code if used).

If this look up is unsuccessful, simply bring along the card you made payment with and some photographic ID the team onsite will be able to locate your order and issue the tickets.

If unfortunately you don't have the reference number, then complete one of our forms here and a member of the team can confirm your order and resend the e-mail confirmation.

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I'm having issues booking online - what should I do?

If you are completing your transaction online through the Chessington World of Adventures Resort website and having problems submitting your booking or payment, please make sure you check your bank account to see if any transactions have been processed. If you have been debited please visit here to check if a confirmed order has been processed.

If you have not been debited for your transaction, we recommend clearing your browser history and cache so that you can start again. Please complete the booking process again, adding the relevant tickets to your basket. Please follow the steps to complete your booking and transaction.

If you continue to experience problems, please make a note of any error codes and where in the booking journey you experienced problems. Complete a form here, with as much information regarding your attempted transaction and a member of our support team will look into this and be in contact.

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Can I change the date of my booking?

Tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions.

We understand that due to some circumstances, you may be required to change the date of your visit to us. Therefore to change the date of your booking, please complete a form here and a member of the support team will be in contact.

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Can I buy tickets on the day when I arrive?

You may purchase tickets on the day of your visit from our Box Office, located at the entrance to Chessington World of Adventures Resort at either Lodge Gate Entrance or Explorer Gate Entrance. Most major credit cards are accepted. Please note purchasing tickets from our Box Office on the day will be subject to availability and can entail a wait during peak periods.

Please note tickets purchased onsite, on the day will be charged at the full walk up gate price - online discounts cannot be applied onsite.

We therefore strongly advise our guests to pre-book online to avoid disappointment. To save time on the day of your visit, print your tickets at home by selecting the Print@Home option at checkout. Once printed please head straight to our turnstiles to have your tickets scanned. 

To save money and guarantee your entry book online by clicking here

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What do I need to bring with me to collect my tickets?

Please bring your order number (this can be found on your booking confirmation). This can be presented in printed and written form or shown on a mobile device, along with your payment card and proof of identification on the day of your visit. Accepted proof of identification includes a passport, national identity card and driving licence.

Please be aware if you are collecting a Merlin Annual Pass the card holder and card used for payment will always be required to collect the pass/es as they will not be issued without them.

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Why has my payment failed?

Payments fail when the information provided does not match that which is held by your bank. Here are some things to remember when booking online:


• The address and postcode you enter has to be the billing address for the card. This is where the statements are sent. 
• If paying by Visa or MasterCard, only enter the compulsory fields. Do not enter a ‘Start Date’ or ‘Issue Number’.

• If you have attempted a few times with a card, you may need to close the website and try again in an hour as the card would have been made inactive. 
• If you still experience problems, please contact your bank to confirm the exact format of the billing address and account holders name.

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Can I cancel my booking and get a refund for my pre-booked tickets?

As per the terms and conditions of booking - all tickets are non-refundable. If you would like to discuss your booking further please fill a out a contact form here.

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Why am I unable to book for my selected visit date?

Chessington World of Adventures Resort opens for the 2018 season on Saturday 17th March until Wednesday 31st October.

There are dates during the season where the Theme Park will not be open - these are generally midweek, off peak dates. Our booking system will not allow any orders to be made on our closed dates, and as a result are unavailable. For more information on our opening times, click here

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Do I have to print my Print@Home tickets or can I show them on my phone?

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My online booking failed part way through and it looks like I have been charged - what should I do?

Please use the link here which allows you to search for any confirmed orders by your phone number and email address, alternatively please bring proof of ID, proof of charges (bank or card statement) and your order number with you (if you have it) and our Admissions Team can look up your booking on the day.

If you do not have your order number and are unable to find your order via the link above, please contact us below with as much information as possible on your attempted order.

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I have some unused tickets left over from my visit, can I use them another time?

All Tickets purchased in advance must be used on the date originally selected. Unfortunately we cannot re-validate or refund tickets that are not used.

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I am a Local Resident - how do I book my tickets?

We are delighted to once again offer our local residents the opportunity to visit Chessington World of Adventures Resort for FREE in 2018. 

For your wildest adventure, here is what you need to do:

  1. Bring proof of address (utility bill or similar) from postcodes KT9 1, KT9 2 and KT22 0
  2. Bring photo identification
  3. Visit a Ticket Booth at either the Lodge Gate or Explorer Gate admissions to claim your tickets to be used that day

For full information and terms and conditions please visit here. 

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I do not have the card used to purchase my tickets - what should I do?

If the person named on the booking supplies valid ID such as a passport or driver's license then there will be no problem when collecting your tickets.

If the card holder is not attending on the day, they will need to provide a signed letter of authorisation to the named person collecting the tickets, including the following details:

"I *name of card holder* authorise *name of person collecting tickets* to collect the tickets from order number *booking reference* paid for by my card *last for digits of credit card used*.

The named person collecting the tickets will also need to bring valid photo ID along with the signed letter.

Please be aware if you are collecting a Merlin Annual Pass the card holder and card used for payment will always be required to collect the pass/es as they will not be issued without them.

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I have two paid bookings - what should I do?

If you have two booking confirmations and two reference numbers, please complete a form here and a member of our team will investigate and contact you to resolve.

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Can I change the date of the free tickets I have claimed through The Sun Newspaper?

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How do I book a date to use my complimentary tickets?

Your complimentary tickets do not need to be booked in advance. Simply take your tickets to our Box Office who will be happy to assist. Please make sure you check your tickets are valid - this will be printed on the tickets themselves.

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I have booked for someone else with my card and I won't be there - what should I do?

If the payment card holder is not going to be present at the time of collection a letter of authorisation must be provided from the card holder.

A quick example of a letter of authorisation is included below. Where X’s are included these are numbers that are based on the booking and the relevant card details.

At the time of collection the original signed letter of authorisation must be presented along with the booking confirmation number and photo ID of the person collecting the tickets.

To whom it may concern,

I (CARD HOLDER NAME) authorise (COLLECTORS NAME) to collect and use the booking ref(xxxxxxxx)

The booking was made with payment card ending *XXXX

SIGNATURE OF CARD HOLDER

DATE

Please be aware if you are collecting a Merlin Annual Pass the card holder and card used for payment will always be required to collect the pass/es as they will not be issued without them.

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Can I change the name on my booking?

Unfortunately we are not able to change the name on a booking.  If the person named on the booking (the card holder) is not attending then they will need to write a signed letter of authorisation to the named person collecting the tickets, including the below details:

“I *name of card holder* authorise *name of person collecting tickets* to collect the tickets from order number *booking reference* paid for by my card *last 4 digits of credit card used*.

The named person collecting the tickets will also need to bring valid photo ID along with the signed letter.

Please be aware if you are collecting a Merlin Annual Pass the card holder and card used for payment will always be required to collect the pass/es as they will not be issued without them.

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When can I collect my tickets which I have booked alongside a Short Break?

You can collect your theme park tickets on arrival at hotel reception, and you do not have to wait until the 3pm check-in time to collect them.

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I've lost/forgotten my tickets - what should I do?

If you have purchased your tickets from the Chessington World of Adventures website, you can look up your booking and re-print your tickets by using our Look Up link here.

Alternatively we will be able to print your tickets from our Box Office. Please ensure you have available your booking order number, the credit card used to make the purchase and a form of photographic ID.

Please note, when tickets have been printed once, issued tickets that have been lost or forgotten cannot be reprinted.

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Discounts, Vouchers & Promotions

How do I use the National Rail Days Out Guide 2 for 1 offer?

For information on how to use this offer, please visit the Days Out Guide Website.

FAQs

Is my train ticket valid for 2FOR1?
For train ticket validity information, please visit our 'Is My Ticket Valid For 2FOR1?' help page

How many vouchers are required?
One printed voucher is required per two people, per attraction. One person pays the full adult price and the second person goes free on presentation of each voucher and pair of valid National Rail tickets.

What happens if I don't have a printer?
You must have a printed voucher, per two people, per attraction to redeem the offer advertised. Admissions require a hard copy of the voucher to be retained on entry. Vouchers shown on a mobile device are not accepted.

When printing vouchers from email, please ensure all images are downloaded – some vouchers include barcodes that are essential for redemption.

2FOR1 Leaflets
You can pick up a 2FOR1 leaflet at a rail station - these include blank vouchers, you can write the details of your visit on the voucher and redeem them at any of the attractions featured within the leaflet with your train tickets.

For full FAQS and Terms and Conditions, please visit https://www.daysoutguide.co.uk/faqs  

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If the Free Ticket Offer for 500 families real?

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Do I receive a discount when booking online?

We strongly advise guests to pre-book their tickets online to guarantee entry and make great savings if booking 24 hours or more in advance!

Our best online price is available when booking at least 5 days in advance of your visit.

To book please click below.

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Why aren't there child, senior concessions or student rates any more?

We have worked hard to simplify our entry ticket prices for all guests, and have switched to a great value per person ticketing system.

  • Our Online Saver Tickets are great value for money for all ages
  • Children under 3 years of age don't need a ticket at all
  • Disabled users can bring a free helper with them, and a second helper at a concessionary rate

Our pricing for the above mentioned guests reflects the fact that they are able to experience most of the rides and attractions and can therefore enjoy it equally with other guests.

On-the-day prices are higher, so it's best to book online to confirm entry and get our best price.

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Do you offer a discount for pregnant women, or those who do not wish to use the rides

During the Theme Park season, all Chessington tickets allow entry to our Theme Park rides and attractions, our Zoo and SEA LIFE centre with over 1,000 animals and all our daily shows including new for 2018 Gruffalo Groove from 30th March!

Even if you choose not to experience our rides there is still a lot to see and do, so there is no additional discount available.

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How do I redeem my Kellogg's Grown Ups Go Free voucher?

Merlinfun is the official place to redeem your Kellogg's Grown Ups Go Free offer online. You will need your 10 digit offer code to hand when redeeming - you can only find this inside special promotional packs of Kellogg's cereal. 

If you do not have a special promotional box with 10 digit offer code inside, you are welcome to cut out the voucher on the box and purchase your ticket on the day to receive your free entry ticket.

For full terms and conditions, including exclusion dates, please visit here. Please make sure you check opening times to avoid disappointment.

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Can I buy my ticket online using a promotional voucher?

Please check the Terms and Conditions of your voucher. Unfortunately, unless stated otherwise, physical promotional vouchers can only be redeemed on the day against the full walk up rate.

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Is my promotional voucher valid?

Unfortunately, we’re unable to comment on any specific vouchers or deals – there are, after all, lots of fantastic deals available! Therefore, please double check the terms and conditions of the voucher to avoid disappointment. Your voucher should have an expiry date and will list out any restriction dates. A URL will also be printed on the voucher where you will be able to view the full terms and conditions.
 
Promotional vouchers can only be used on the day and not in conjunction with online discounts, they are not valid for Accommodation bookings, Annual Passes or other secondary ticketed events*
 
*For the purposes of vouchers, a secondary ticketed event refers to a concert, VIP Experience or date when the Theme Park is not available at the standard gate price.

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How do I book my corporate discount tickets for Chessington World of Adventures Resort?

To redeem your corporate discount, please follow the instructions given by your benefit provider to enable you to book through your booking portal online. For any queries or issues please contact your HR department or benefit provider.

Please note corporate discounts must be purchased in advance and cannot be redeemed on the day at the Box Office.

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Do you accept Blue Peter Badges for entry into Chessington World of Adventures Resort?

Unfortunately we do not accept Blue Peter Badges at Chessington World of Adventures Resort.

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Can I use my High Street Vouchers at Chessington World of Adventures Resort?

If you have Love2Shop or any other type of High Street voucher, please make sure you check the terms and conditions of redemption either printed on your voucher or listed on the issuing company's website.

Generally, High Street vouchers can only be redeemed against 1 day entry tickets to the Chessington World of Adventures Resort Theme Park when producing the physical paper voucher at the Box Office. They cannot be used in conjunction with advance bookings online, Short Breaks, Fastrack or any other retail or food and beverage products.

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Can I redeem my Sainsbury's Nectar Points at Chessington World of Adventures Resort?

Unfortunately Nectar points are unable to be redeemed for entry into Chessington World of Adventures Resort.

 

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How do I redeem my Tesco Clubcard Vouchers at Chessington World of Adventures Resort?

You can exchange your Tesco Clubcard for 1 Day Entry Tickets into Chessington World of Adventures Resort. 

When redeeming your Tesco Clubcard points, you will be given two options of either receiving a Partner Voucher or the ability to redeem a small amount of points and paying the remaining balance by debit or credit card via a unique link you will receive via email. 

For further information please visit the Tesco Clubcard website.

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Tickets & Packages

What is the Online Saver Ticket?

This is our best value ticket for adults, children, seniors, students and disabled visitors*. It is one flat price per person, no matter what type of visitor you are. Use our price & availability checker to see if saver tickets are available for when you are planning to visit.

Your Online Saver ticket includes

  • Full Day entry into Chessington World of Adventures Resort
  • Rainy Day Guarantee**
  • Best online price 5 days in advance of visit.

Things you need to know:

  • This ticket allows you to enter the Theme Park, Zoo and SEA LIFE on the date selected.
  • Child under 3 years enter free and do not need a ticket.

To book please click "Buy Tickets" below.

*Please note disabled guests are welcome to bring 1 carer free of charge to assist them at Chessington World of Adventures Resort. For further information please visit here.

**For full terms and conditions of our Rainy Day Guarantee please visit here. 

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What is Fastrack?

Fastrack Tickets get you onto our most popular rides faster!

  • Book our Fastrack packages online and get 10% off the on-the-day price.
  • Most package tickets are not timed - you can enjoy the rides at whatever time suits you.
  • For Fastrack packages that are timed - You will be required to select the start time for your package. When you collect your Fastrack tickets, you will be issued times to go on each ride from this time slot.
  • The exact queue time saved depends on the length of the main queue.

For Fastrack packages available please visit here.

Anyone under the age of 3 does not require an entrance ticket or fast track ticket. Adults will need to purchase a Fastrack ticket for themselves and any under children aged under 3 will be able to join them in the Fastrack queue.

All Fastrack tickets are per person & anyone aged 3 years old or over that wants to go on the ride will need their own ticket. 

Terms and Conditions:

Some things worth knowing about Fastrack Tickets.

  • Fastrack tickets do not give you entry to the park; you will still need to purchase your day entry tickets.
  • The number of Fastrack tickets sold each day is limited and pre-purchasing is highly recommended.
  • Fastrack entry lines operate from 10.30am - park close.
  • Fastrack tickets are non-refundable and non-transferable.
  • Lost Fastrack tickets can’t be replaced.
  • Please consult our full ride listing before purchasing all Fastrack tickets to ensure they are suitable.
  • Fastrack queues operate as a proportion of the main queue line time, and won’t give you instant access to rides during peak times.
  • Anyone above 0.9 metres will need to purchase a Fastrack ticket.

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Does my Fastrack ticket give me unlimited use on the ride/s?

Our Fastrack tickets, whether single shot or package deals allow you to Fastrack the ride/s included once.

If you wish to purchase Unlimited Fastrack you can purchase our Ultimate Fastrack package here.*

*Fastrack tickets do not give you entry to the park; you will still need to purchase your day entry tickets.

 

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Can I buy Fastrack tickets on the day?

We offer One Shot Fastrack tickets for one use on a specific ride on the day from our Fastrack kiosks located by Explorer Gate and Tiny Truckers. (subject to availability)

Fastrack packages for multiple rides will also be available from Fastrack kiosks on the day. (subject to availability) 

We strongly recommend pre-purchasing Fastrack packages to guarantee availability and avoid disappointment.

To book Fastrack tickets please visit here.

Please note: Fastrack tickets do not give you entry to the park; you will still need to purchase your day entry tickets.

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How do I purchase a Car Park ticket?

You can pre-book parking online and save time on the day. Otherwise just buy a ticket on the day from one of our Admissions kiosks or on your debit or credit card on exit. 

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Do you offer extra special VIP Experiences?

Yes, certainly... our team has put together some amazing add-on experiences - we call them VIP experiences.

If you or someone you know is mad about animals then these experiences are ideal for them -

  • Behind the Scenes Tours
  • Birthday Parties
  • Giraffe Feeding
  • Zoo Keeper for a Day

Read more over on the VIP Experience page.

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Do you offer Animal Meet and Greets?

There is a range of interactive opportunities in Chessington Zoo and SEA LIFE centre.

To get the ultimate up-close-and-personal experience, why not take part in one of our VIP experiences?

On the day of your visit, there will be many chances to learn more about our animals at one of our animal talk and feeds. Take a look at our Daily Shows & Activities page for details (just bear in mind activities and shows may need to change depending on the animals). Children can also discover what amazing sea creatures can feel like in SEA LIFE's interactive rock pool, or play amongst the monkeys at AMAZU Treetop Adventure.

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Do you offer Gift Vouchers for your VIP Experiences?

For the perfect gift, why not purchase one of our fantastic VIP Experiences as a Gift Voucher?

We offer the following experiences as Gift Vouchers:

  • Giraffe Feeding Experience
  • Junior Keeper for a Day 
  • Behind the Scenes Animal Tour
  • Carnivore Keeper for the Day

To book please visit here.

Please note: VIP gift vouchers will need to be redeemed at least 7 days in advance by contacting VIPExperiences@chessington.co.uk or 01372 731 673. (Monday - Friday 10am-4pm)

For full Terms and Conditions of our VIP Experiences please visit here.

 

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Do you offer Express Parking?

Express Parking (located at the Lodge Gate Coach entrance) is now available at Chessington World of Adventures Resort and enables you to benefit from easy entry and exit from the Resort. Express Parking also offers you the option to guarantee parking on hard standing. Express parking costs £10 per car and can be pre booked online or paid on the day at the staffed entrance.

Express parking will be available on selected dates through the 2018 season.

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Can we visit just the Zoo and/or SEA LIFE Centre during the main season?

During the main season the Zoo and Theme Park are both open, and there is no way for us to restrict visitors to the just the Zoo areas.  That means all tickets include both parts, as well as our SEA LIFE centre.

We do offer Zoo only days outside of the main season during winter at a reduced cost - it's a great time to come and see the animals.

Please see our opening calendar to check dates.

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Do you offer Animal Adoptions?

Adopt an animal for yourself or as an exciting gift for friends and family and help make a real difference to the conservation work and breeding programs at Chessington Zoo.

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Do you offer Birthday Parties?

Celebrate your birthday at Chessington with a Really Wild Party! 

Find out more 

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What is included in my entry ticket?

Every ticket to Chessington World of Adventures Resort includes*:

  • Theme Park (which includes the rides)
  • Zoo
  • SEA LIFE centre
  • Live Shows & Events

There are a variety of added extras like Fastrack, arcades and other games/stalls which you would need to pay for.  Food is also extra, but there are lots of offers available.  Parking is also extra - see the Travel Details page for information.

Take a look at our Explore page to discover more about the Resort.

*During standard operating calendar for main 2018 season.

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Do you offer Ride Photos?

On the day of your visit you can purchase ride photos as you exit certain rides. Please see our Park Map for a list of rides that offer ride photos.

You can also capture all your digital photos from your day with a Digipass.

Each night photos are removed from the system, so if you have not purchased photos on the day they cannot be retrieved.

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Do you offer a Family ticket?

We do not offer a discounted family ticket for Chessington World of Adventures Resort, however we offer discounted rates for all those 3 years and over if you booking in advance online. Children under 3 enter free!

To book your tickets, please click below.

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What is a DigiPass?

All your digital photos, all day!

Relive the adventure and collect digital photos from rides, photo sets and official walkabout photographers.*

  • Just £30 for the day
  • Get a second day DigiPass for just £10
  • 50% discount off standard printed photographs
  • Order online today and receive a FREE standard printed photograph of your choice!

Pre-book and collect on arrival from any photo counter.

*Restrictions apply

For full terms and conditions please visit the Help and Customer Services page at www.picsolve.com

To purchase your DigiPass please visit here.

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What is the All Inclusive Ticket?

Our All Inclusive Ticket is the best value way to experience Britain's Wildest Adventure at Chessington World of Adventures Resort!

Your All inclusive Ticket entitles you to:

  • Full Day entry into Chessington World of Adventures Resort
  • Standard Meal Deal voucher
  • Refillable drinks vessel
  • Rainy Day Guarantee*
  • Best online price 5 days in advance of visit.


Things you need to know:

  • This ticket allows you to enter the theme park, Zoo and SEA LIFE, a Standard Meal Deal Voucher and a Refillable Drinks Vessel centre on a specific date.
  • Child under 3 years enter free and do not need a ticket.

To book please click "Buy Tickets" below.

*For full terms and conditions of our Rainy Day Guarantee please visit here. 

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Do you offer a 2 day ticket?

We do offer a 2 day discounted ticket that can be purchased here. 

Your 2 Day Online Saver Ticket entitles you to:

  • 2 Consecutive Days entry to Chessington World of Adventures Resort


Things you need to know:

This ticket allows you to enter the Theme Park, Zoo and SEA LIFE centre on both dates.

Want to visit unlimited times for 12 months? Why not purchase a Chessington World of Adventures Resort Annual Pass? For more information, please visit here.

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Do you offer a Late Entry ticket?

Yes - Perfect for those who want a visit after school, this is a late entry ticket, allowing you to enter the Theme Park, Zoo and SEA LIFE centre after 3pm on a specific date.

  • Print your tickets at home - get in faster
  • Rainy Day guarantee - return for FREE*

*For full Terms & Conditions, please click here.

To book, please click below and select the Late Entry (After 3pm) Ticket.

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Do you offer an Open Dated Ticket?

Yes! If you're not sure what date you want to visit or want to buy tickets as a gift, our open dated tickets are the best option.

Open Dated Tickets include the following:

  • Entry to Chessington World of Adventures Resort Theme Park, Zoo and SEA LIFE Centre
  • The flexibility to choose your visit date between 17th March 2018 and 31st October 2018.
  • Print@Home option - get in faster!

To book please visit here.

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Do you offer a Parent and Toddler Ticket?

Chessington World of Adventures Resort is the perfect day out for parents with toddlers and preschool children. Our toddler ticket deal means you can get the best value for you and your toddler, or you can come back again and again with our Off Peak Annual Pass! 

To buy our Parent and Toddler ticket please visit here.*

*Please note: This ticket is for 1 adult and 1 child aged up to and including 5 years of age on term time weekdays when booked in advance online only. If your child looks over 5 you are advised to bring proof of age.

To buy our Off Peak Annual Pass please visit here.**

**Please note: Date restrictions apply.

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Is there a reduced price to return the next day?

Yes, and there are two options available. If you know the dates you want to visit then you can purchase a 2 day Early Bird ticket on our website in advance.

Alternatively if you would prefer to make a decision on the day, you can buy a Bounceback ticket from any Admissions kiosk on the day of your visit for just £7 per person. The Bounceback ticket must be used on the following day. Please note that this ticket must be purchased on the day of your first visit and you must present a valid entry ticket for the day of your first visit in order to redeem.

Please be aware bounceback ticket does NOT include Winter's Tail, Winter's Tail is our annual Christmas event at Chessington World of Adventures Resort where you can celebrate with the Gruffalo, visit Father Christmas in his magical grotto, plus enjoy some family favourite rides and meet our amazing animals at Chessington's Zoo and SEA LIFE centre. 

Winter's Tail will run on selected dates between 1st and 24th December 2018. 

 

Book your tickets now.

Full Terms & Conditions:

Bounceback tickets can only be purchased on the day of your original visit, and will be valid for the following day only. A valid entrance ticket must be shown to purchase Bounceback upgrade. Not valid for entry on the day of purchase. Only one Bounceback ticket per person. Not valid for Merlin or Chessington Annual Passholders, or for those currently visiting on a Bounceback ticket. This offer can be withdrawn or altered at any time.

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What age do you consider a guest an adult?

For the purposes of admission an adult is 12 years and older at Chessington World of Adventures Resort.

We do not accept entry into the park of children under 12 years old without an adult 18 years old or over.

All those aged 3 years and over require an entry ticket. To purchase your tickets please click the Buy Tickets button below.

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How do I book a ticket for my child who is under 3 years old?

Anyone under 3 years of age doesn't require a ticket and will be admitted to the park free of charge! Only those aged 3 years and over require an entry ticket.

Anyone under the age of 3 that does not require an entrance ticket or a fastrack ticket. Adults will need to purchase a Fastrack ticket for themselves, any children aged under 3 will be able to join them in the Fastrack queue. All Fastrack tickets are per person & anyone aged 3 years old or over that wants to go on the ride will need their own ticket. 

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Location & Directions

Will the Prudential RideLondon 2018 event impact my journey on Sunday 29th July?

On Sunday 29 July Prudential RideLondon returns to Surrey and some roads will be closed. For live travel updates on the day follow @SurreyTravel on Twitter or look at the feed below. More information on road closures, including likely reopening times, can be found on the Prudential RideLondon website.

To view an interactive map of road closures and re-openings, visit the Prudential RideLondon road closure map.

Guests using J9 of the M25 and the A243 or using A243 to the A3 Hook Junction should not be impacted.

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What is the address for Chessington World of Adventures Resort?

Our address is:

Chessington World of Adventures Resort
Leatherhead Road
Chessington
Surrey
KT9 2NE

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How do I get to Chessington World of Adventures Resort by Car?

Chessington is on the A243 (Please use Postcode KT9 2NE) just two miles from the A3 and M25 (junction 9 or 10). We are well signposted.

  • From the South, take M25 junction 9
  • From the North, take M25 junction 10
  • From London, take the A3 to Hook - Chessington is signposted on the A243

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Where is Chessington World of Adventures Resort located?

Chessington World of Adventures Resort is located in Chessington, Surrey, England.

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How do I get to Chessington World of Adventures Resort by Train?

Chessington is within 35 minutes of central London and regular South Western Railway services run from Waterloo, Clapham Junction and Wimbledon. Take the train to Chessington South Station. The park is approximately 10 minutes walk from the station.

Chessington South station is located within Zone 6 of the London Travel zones and accepts Oyster cards.

For more information please call South Western Railway Customer Service on 0345 6000 650 or start planning your journey.

If you travel by rail you can also get a combined train and ticket offer with National Rail.

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How do I get to Chessington World of Adventures Resort by Bus?

Chessington is served by a regular bus service. Take the 465 or 71 bus from Kingston to Chessington, or the 467 bus from Epsom to Chessington. 

For more information call the Traveline on 0870 608 2608.

Calls cost 13p per minute plus network extras

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How do I get to Chessington World of Adventures Resort by Taxi?

While taxis are available from all airports, the closest airports to the resort are either London Heathrow or London Gatwick airports.

Both are located approximately 20miles (32km) from Chessington World of Adventures Resort. Please be aware that the ease and comfort of taxi travel also is the least cost effective means of transport around London.

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How do I get to Chessington World of Adventures Resort by Bike?

Bike rests are located next to row D (Dove) of our Lodge (North) car park. If you are planning to cycle please bring your bike lock, to secure your bike to our rests.

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How do I get to Chessington World of Adventures Resort by Coach?

What's the closest Airport to Chessington World of Adventures Resort?

The closest airports to the resort are either London Heathrow or London Gatwick airports.

Both are located approximately 20miles (32km) from Chessington World of Adventures Resort.

  • Heathrow Airport: Arriving at Heathrow, means you have easy access to the London Underground network via the Heathrow underground station on the Piccadilly line. This takes you into central London (zone 1). Make your way to London Waterloo and board the South West Train to Chessington South. Both Heathrow and Chessington South are within the Travelcard (Oyster Card) zones, which can be purchased at any station. This is the most cost effective way to travel around London and includes travel on the tube, train and red bus services. Note: this can be a timely journey and will take over an hour to get to Chessington World of Adventures; for a faster option read more about the Heathrow Express, which takes you directly to London Paddington Station.
  • Gatwick Airport: Adventurer’s arriving at Gatwick can make use of the train station within the airport terminal. This station connects directly to Clapham Junction. To make your way to the resort change at Clapham Junction to the South West Train line towards Chessington South station. The journey takes an average time of 1 hour 15mins.
  • London City Airport: Arriving directly into London City Airport has its own Docklands Light Railway (DLR) station that can be used to transfer to a tube service that connects at London Waterloo for services to Chessington South with an average journey time of 1 hour 10mins.
  • Whilst it is possible to access the Resort from both Stanstead and Luton airports, due to limited connections we recommend contacting our friendly Chessington Holidays team on 0871 360 2639.

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Is there a charge for Car Parking?

Yes, there is a small daily charge of £3 per car for adventurers, including disabled parking. Please use the postcode KT9 2NE ro be directed to our car park. Chessington is on the A243, just two miles from the A3 and M25 (junction 9 or 10). We are well signposted.

You can pre book your parking online and save time on the day. Otherwise just buy a ticket on the day from one of our Admissions kiosks or on your debit or credit card on exit. 

Please bear in mind that the Explorer Car Park is within a green belt area, so we need to work within confines of strict environmental regulations. We are using the car parking charges to improved the surface and drainage systems, as well as to improve pedestrian safety. All connecting roads, tracks and pathways, inspected daily, are repaired and maintained on a continual basis.

We appreciate our surfaces can be uneven in areas as part of the natural greenbelt landscape and we advise drivers to adapt driving behaviour according to conditions.

We also offer Express Car parking in our Lodge Gate Car Park. For more information please visit here.

10% of every car parking fee will be donated to the Chessington Conservation Fund which will help to protect the future of nature and wildlife through conservation work and education at Chessington Zoo, in the local community and worldwide.

 

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Do you sell a parking pass for unlimited parking?

This is not something that we offer. Car parking is only £3.00 per day. If you are staying in one of our Resort Hotels car parking is free.

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Do you have electric car charging facilities available?

We have 4 electric car parking points available in our Safari Hotel Car park. 

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Can I park my motorhome/caravan at Chessington World of Adventures Resort?

Motorhomes, campervans, caravans or any other vehicles of a similar nature are permitted at Chessington World of Adventures Resort. However, parking overnight is not permitted. Please note larger vehicles may not be suitable for Explorer Gate Car Park so please park within the Drop Off Zone or at the Lodge Coach Park.

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Where is the nearest petrol station?

The closest petrol station is 1 mile away on Leatherhead road. Use our postcode KT9 2NE to locate further stations online. The App 'Around Me' has locations of petrol stations.

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Opening Times

What are your Opening Times?

Chessington World of Adventures is open for the 2018 season from Saturday March 17th - Wednesday 31st October.

Please check our opening dates and times here. The park is usually open from 10am however opening dates and closing times vary throughout the year.*

*Please note Chessington World of Adventures Resort will be closed on some midweek, off peak dates. Please check the opening calendar to avoid disappointment.

Please note: Ride and attraction opening times may vary throughout the year. Please visit Today at Chessington or download the Chessington Mobile app for today’s availability.

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When are the busiest and quietest times to visit?

Chessington World of Adventures Resort is Britain's Wildest Adventure, so it’s inevitable that there will be days when it is busy. However, with a bit of planning, you can still have the most amazing time!

It can be difficult to say how busy the Theme Park will be on a day that you choose to visit, clearly school holiday and event periods are busier than mid week term time dates.

To make the most of your visit on a busier day, arrive early, consider buying Fastrack tickets and our top tip is to leave the popular rides until last, this way you'll be going the opposite way to the crowds.

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Disabled Information

What is the Ride Access Pass and how do I apply?

Ride Access Passes are reserved for Adventurers who do not understand the concept of queuing; have difficulties with everyday social interaction; have a limited capacity to follow instruction or to understand others’ emotional feelings or expressions, and may become agitated or distressed having to wait for extended periods of time; have a physical disability that prevents them standing for extended periods of time and permanently non-ambulant guests. Please note that having a registered disability does not mean you automatically receive a Ride Access Pass.

An application for a Ride Access Pass is made at Guest Help & Information. Documentation is required to support all applications and staff reserve the right to refuse a Pass to anyone who does not show appropriate documentation.

If you require a Ride Access Pass you will need to provide one of the following forms of documentation:

• A certified NHS Letter from your doctor or consultant clearly stating why you are eligible for the policy.

• A letter from a professional body (e.g Nurse, Bupa Healthcare Advisor) clearly stating why you are eligible for the policy.

• A DLA, DWP or PIP letter stating you are entitled to HIGHER RATE MOBILITY allowance – please note we will only accept higher rate mobility allowance for a Ride Access Pass, no other letters will be accepted.

• A Blue Badge along with an additional form of photographic identification.

 

We strongly recommend registering in advance by filling in our Online registration form - this is sent to Guest Help and Information, and will help save you time on the day.

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Can I bring a mobility scooter?

You are welcome to bring a mobility scooter or buggy to Chessington World of Adventures Resort.  Please take extra care when using them as some areas of the theme park are harder to navigate.

Please note mobility scooters are unable to be brought into ride queue lines and therefore must be left outside the ride entrance. Chessington World of Adventures Resort accepts no responsibility for any loss or damage to any guests property left unattended.

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Can Chessington World of Adventures Resort Staff assist me with transferring from my wheelchair onto rides?

Guests with disabilities are required to have a minimum of one helper with them at all
times, including on the rides, who must be able to assist the disabled guest with loading 
and offloading (including their transfer from wheelchair if necessary).

Our ride hosts will give full instructions but they are unable to help with any lifting. For guests who are unable to walk unaided, at least one helper over the age of 14 may be required to assist
with ride procedures.

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Can I book my tickets online if I am registered disabled?

Guests registered as disabled are welcome to buy any of our online tickets and are eligible to bring one helper free of charge and an additional helper for a reduced rate.

On arrival please present your ticket and proof of disability such as Blue Badge, DLA/PIP entitlement or Doctor's letter to the member of staff at our turnstiles gates to receive your free helper ticket. If there are multiple disabled guests in the group then each guest is entitled to one free helper. If additional helpers are required then they can purchase tickets at a reduced rate online or on arrival.

Visit our guide for guests with a disability for further details.

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Can I hire a wheelchair?

Wheelchair hire is available from Adventure Point Gift Shop and is charged at £10 per day plus a £50 fully refundable pre-authorisation on a credit or debit card. Registered disabled guests with documented proof may hire a wheelchair free of charge but a £50 pre-authorisation will still apply - please speak to a member of staff on your visit for more information.

The number of wheelchairs we hold is limited, and we cannot guarantee their availability. Please note wheelchair loss or damage may result in a charge. Failure to return the wheelchair will result in a charge of £185.

Find out more about or special services for disabled guests on our guide for guests with a disability.

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What facilities are available for Disabled Guests?

Guest Help & Information is located in Adventure Point and should be your first port of call when you arrive to the park. The Guest Help & Information team can offer advice on ride access and restrictions, issue ride access wristbands and passes (conditions apply) and provide further information on facilities for adventurers with a disability. 

Along with multiple disabled toilets throughout the park, there is a Disabled Changing Places toilet located in Wild Woods including a height adjustable changing bench, shower, toilet and a hoist. To access please use a RADAR key, or speak to a member of staff. 

Wheelchair hire is available from Adventure Point Gift Shop and is charged at £10 per day plus a £50 fully refundable pre-authorisation. The number of wheelchairs we hold is limited and we cannot guarantee their availability.

Please note wheelchair loss or damage may result in a charge. Registered disabled guests with documented proof may hire a wheelchair free of charge, a £50 refundable pre-authorisation will still apply, please speak to a member of staff for more details. Failure to return wheelchair will result in a charge of £185, all pre-authorisations must be done on a credit or debit card.

Register for a Ride Access Pass* with Guest Help & Information here to help save time during your visit.

*subject to appropriate documentation. For more information on the Ride Access Pass system, please visit here.

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What do I need to bring for my free carer ticket?

Please show the relevant paperwork at the admissions kiosk when you buy or collect your tickets.


1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months).
2. Personal Independence Payment letter (dated within the last 12 months).
3. A current and valid Blue Badge.
4. Letter from a GP or consultant (dated within the last 12 months) confirming the need for a full time carer. This does not need to be a letter of diagnosis.

Unfortunately we will not be able to issue carers tickets without seeing the above documentation.

Please note, each disabled guest must provide the documentation above to receive a carer ticket.

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How does the Ride Access Pass work?

• Adventurers will be issued with a Ride Access Pass by the team at Guest Help and Information.

• All Adventurers will be required to sign Terms and Conditions to confirm they understand the policy and how to use it.

• A minimum of one companion is required to accompany the wristband holder on a ride and must be at least 14 years of age, unless stated otherwise in this guide. A maximum of 3 companions may accompany any disabled Adventurer.

• Once issued with a pass, Adventurers will have 10 tokens to use on any attractions of their choosing, once full, a completed pass can be exchanged for a new pass at Guest Help and Information.

• Adventurers are required to present the pass at the designated disabled access point as listed in this guide and where displayed at the attraction.

• Once at the ride or attraction, the attendant will cross through one token.

• When going onto the ride you will be given a time for your next ride, which will correlate to the current length of the main queue for the ride you are at.

Only one pass at any one time will be issued to each eligible disabled Adventurer and lost or damaged passes will not be replaced under any circumstances.

Please note that a maximum of three companions (companions can be interchanged throughout the day) can accompany a disabled Adventurer onto our rides and attractions via the access stated above.

Height, size and other safety restrictions also apply; these are displayed on the Park Map and on signage at the rides and should be read in conjunction with the Accessibility Guide. If guests wish to use the main queue line of a ride to avoid using a ride token they are able to do so however all Ride Access Pass holders must still follow the relevant restrictions for disabled guests and follow the instructions of the Rides and Attractions team.

For further information please visit here.

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Where can I download your Accessibility Guide?

We aim to make our attractions as accessible as possible, download our guide below to see rides which are suitable for you. You might like to print this or save it to your phone to use on the day.

Please download our 2018 Accessibility Guide here. 

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I've already registered for the Ride Access Pass in 2017 - do I need to register for 2018?

Guest who received a Ride Access Pass Registration card for the 2017 season will be required to re-register for the 2018 season to receive a new ID Card.

All guests visiting the Resort and registering for our Ride Access Pass will be required to have their photo taken and will be issued with an Individual ID card for future visits to the Resort. With the new system in place, we anticipate Guest Help and Information being busier at the start of the season and apologise for any inconvenience caused.

Please fill in our online registration form with your details prior to your visit to save you time on the day.

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What rides and attractions are suitable for people with disabilities?

We aim to make our rides and attractions accessible to as many people as possible.

Visit our Disabled Guide page for full details and to download our guides.

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What are the accepted forms of proof for the Ride Access Pass?

Please note that having a registered disability does not mean you automatically receive a Ride Access Pass. An application for a Ride Access Pass is made at Guest Help & Information.

Documentation is required to support all applications and staff reserve the right to refuse a Pass to anyone who does not show appropriate documentation.

If you require a Ride Access Pass you will need to provide one of the following forms of documentation. 

• A certified NHS Letter from your doctor or consultant clearly stating why you are eligible for the policy.
• A letter from a professional body (e.g Nurse, Bupa Healthcare Advisor) clearly stating why you are eligible for the policy.
• A DLA, DWP or PIP letter stating you are entitled to HIGHER RATE MOBILITY allowance – please note we will only accept higher rate mobility allowance for a Ride Access Pass, no other letters will be accepted.
• A Blue Badge along with an additional form of photographic identification.

Please note, all documentation must be dated within 2 years, with the exception of DWP, DLA or PIP, if using this as your proof it must be the Higher or Enhanced Rate Mobility Allowance, this must be valid and with the date of expiry. No other DLA, DWP or PIP letters will be accepted.

You will also need one companion who is happy to use the rides and attractions with the holder of the Ride Access Pass (must be over the age of 14 to offer assistance)

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What are your requirements for someone to be a carer?

  • In certain situations (such as extreme weather conditions, mechanical problems or power interruptions) it may be necessary for adventurers to be evacuated from a ride, possibly from the highest point.
  • For safety reasons, adventurers with a disability must be accompanied on to rides by at least one companion over the age of 14, unless otherwise stated. 
  • To qualify for a Ride Access Pass, ambulant Adventurers must have at least one carer over the age of 14.
  • Adventurers who are unable to walk unaided must be accompanied by a minimum of one companion over the age of 14 on rides that involve a complex evacuation procedure. Please note that some ride evacuation procedures mean they are not suitable for adventurers unable to walk unaided and these are shown in the downloadable Accessibility Guide.
  • Companions accompanying a disabled companion on to rides must sit in the same carriage, boat, seat or row, and they must be able to assist with loading and off-loading (including transfer to and from wheelchairs). Our ride hosts will provide instruction but, for everyone’s safety, they cannot help with lifting.
  • Companions must be able to communicate safety restrictions and messages and assist with any emergency or evacuation procedure, which may involve lifting and transferring their disabled companion from a ride into an evacuation chair or harness at high level.

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Where do I get my Ride Access Pass from?

Adventurers will be issued their Ride Access Pass by the team at Guest Help and Information in Adventurer's Point.

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Do you have a Changing Places facility?

We are proud to be the first Theme Park in England to offer a Changing Places toilet, which can be found in Wild Woods. We aim to provide a hygienic, dignified place for people with profound disabilities and their carers to use. This space is publicly accessible, has adequate space to fit a wheelchair and up to two carers alongside a height adjustable changing bench, shower, toilet and hoist.

To access our facility please use a RADAR key, or speak to a member of staff.

Register with Guest Help and Information to save time on your visit and receive advice on ride access and restrictions, our team can also provide further information on facilities for adventurers with a disability.

For more information about Changing Places Toilets please see the Changing Places website.

 

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Can I bring my registered assistance dog?

Yes, guide dogs, hearing dogs and registered assistance dogs are all welcome in the park.

Whilst assistance/guide dogs are welcome in the Theme Park they will not be able to accompany guests onto any of the rides. They will be allowed as far as the loading point where they must be left with a member of your party – they must never be left unattended anywhere in the Theme Park.

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Do you offer disabled parking?

We offer designated disabled parking onsite.

Please use with the Lodge Gate or Explorer Gate Car Park where attendants are on hand to direct you to dedicated parking spaces

In the Lodge Gate Car park this will be the top row near the Admissions area.

In the Explorer Gate Car Park this will be at the top near the Explorer Gate Admissions area.

Please note: To use these parking spaces, you must display a valid Blue Badge in your vehicle. Car parking cost £3 per car, per day.

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Our Rides & Attractions

What animals can I see at the Zoo?

For full information of all of our animals available to view please visit here.

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What are the height restrictions for the rides?

Each ride has its own height restriction ranging from 0.9m to 1.4m minimum. See all Theme Park ride height restrictions.

Some rides need smaller Adventurers to be accompanied by an adult.

Please see our full ride listing for details - just add a profile for each family member, then we'll show you all the rides they can go on!

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What Family Rides and Attractions do you have available?

If you're after family fun or an introduction to something thrilling, there is something for everyone at Chessington World of Adventures Resort!

For information on our wide range of family rides and attractions, please visit here.

For Height Restriction information please visit here.

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What Thrill Rides and Attractions do you have available?

Perfect for those wanting more of a wild, adrenaline-charged experience! For information on our thrill Rides and Attractions, please visit here

For Height Restriction information please visit here.

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What's new for 2018?

NEW FOR 2018 - Land of the Tiger and Tiger Rock

Welcoming a family of four endangered Amur Tigers, tigers truly rock at Chessington World of Adventures Resort in 2018, with the launch of Tiger Rock on Saturday 5th May - an exhilarating log flume ride in Land of the Tiger, featuring a new innovative big cat enclosure with Europe’s first overhead trails!

 

NEW FOR 2018 - The Gruffalo Groove

Journey with other Chessington Adventurers at The Gruffalo Arena through the deep dark wood and encounter some familiar creatures along the way through song and dance. Both kids and parents alike can learn the words and moves, before enjoying the animated film. Plus, keep your eyes peeled for an appearance from the Gruffalo himself!

Sign up here to find out more.

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What are the current queue times?

Our ride teams do all they can to keep the queues down. You may like to look at our Fastrack tickets to reduce waiting time on busier days.

You can see an indication of ride status and queue times by downloading the official Chessington mobile app or visiting the Today@Chessington page.

 

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What is Go Ape?

Go Ape is the UK’s number one forest adventure, and is all about getting out, having fun and being adventurous.

Chessington World of Adventures Resort is the 30th Go Ape Adventure to launch in the UK and the first ever to launch at a UK theme park.

You don’t need a ticket for Chessington World of Adventures Resort to experience Go Ape, it is located in the Explorer Car Park.

With two fantastic courses available in one location – Tree Top Adventure and Tree Top Junior – anyone over 1m can enjoy taking part, meaning the whole family can Go Ape together!

For more information and to pre-book please visit here.

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What are the different Zoo areas?

Our immersive Zoo has fantastic areas including our Penguin Bay, Trail of the Kings and Wanyama Village & Reserve.

For more information please visit here.

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Is Safari Skyway still open?

Safari Skyway has been a firm favourite for many years and in fact was one of the original rides at Chessington World of Adventures Resort as it opened as a Theme Park back in 1987. As a result of ongoing maintenance issues, the decision has been made to retire Safari Skyway from the Chessington ride offering.  This was a difficult decision to make as we know the ride has been a firm favourite amongst our Adventurers over the years however with exciting new shows and attractions planned for the 2017 season and beyond, we’re committed to ensuring the continued development of the Resort.

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Are there any age restrictions?

Good question!

Generally rides and attractions are only restricted by height (and availability of course).  Often smaller children must be accompanied by an adult (over 16 years old) - you can check the details for each ride on our Full Ride List page.

Bear in mind that on some of our smaller rides and activities for children, adults are only allowed if they are accompanying a child.  This is also shown on relevant rides on the Full Ride List page.

No child or children under the age of 12 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over. Admission is governed by the Park rules and can be found in our T's&C's

Parents and guardians: please do not leave your child unattended while experiencing our rides as we are unable to look after them whilst you do this. If you have a particular problem with this advice, please talk to a member of our team.

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Will Tiger Rock have Fastrack access?

New for 2018 - Tiger Rock, will be included in both our Explorer and Ultimate Fastrack Packages or will be available as a One Shot Fastrack (available from Fastrack kiosks on the day - subject to availability.) from 5th May.

For more information please visit here.

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What is the Woodland Discovery Centre?

The Woodland Discovery Centre is free to visit and offers activities to bring you closer to nature! Take in a talk about native wildlife, have fun with crafts or try out our nature trail and quizzes. The Woodland Discovery Centre is supported by Chessington Conservation Fund and is a nature base for the local community and our adventurers - visit us by Go Ape to see all things wild right here on our doorstep!

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What Daily Shows and Activities do you run?

Chessington World of Adventures Resort is more than just a Theme Park - we have many shows and activities running each day:

  • Animal feeds and talks
  • Sealion show
  • Talks and demonstrations in the SEA LIFE centre
  • Plus, new Gruffalo Groove from 30th March 2018!
  • ... and more

Visit our Daily Shows page to check show times for the day you are visiting (although do bear in mind that they can change for a variety of reasons).

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What animals can I see at the SEA LIFE Centre?

Meet our favourite undersea creatures from Chessington World of Adventures Resort SEA LIFE Centre here

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What time do the rides open?

During the main season, we aim to open all of the rides at the same time as the park (generally at 10am).  

There may be occasions when certain rides are unavailable - of course we try and keep this to a minimum and endeavour to update the park status page as often as possible.

The entrances to ride queue lines close at the same time as the park closes, but the ride will keep running until the queue is cleared (subject to availability).

Check our opening times for details.

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Which rides can I go on if I have a torso measurement of 51” or more?

As you would expect, all guests must be fully strapped in on all of our rides. Similar to smaller guests being subject to height restrictions, larger Adventurers are recommended to follow this advice.

If your torso is approaching 51 inches or more you may be unable to ride the following rides.  This is because tight shoulder and lap bar restraints need to be in place for health & safety reasons.

  • Rameses Revenge
  • Dragon's Fury
  • Rattlesnake
  • Scorpion Express
  • Jungle Bus
  • KOBRA
  • Vampire

If your torso is approaching 45 inches, you may not be able to ride Monkey Swinger.

Vampire, Dragon’s Fury and Rameses Revenge also have a maximum height restriction of approximately 1.95 metres.

Please be aware that all of our rides and attractions have different restrictions and requirements, with some having more generous shoulder and lap restraints which are suitable for most Adventurers. Should you have any further queries or concerns, please feel free to contact the Guest Help & Information team.

Please note, we make no guarantee of the availability or suitability of these attractions.

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Is Bubbleworks still open?

Bubbleworks, previously Professor Burps’ Bubbleworks, has been a part of Chessington World of Adventures Resort since 1990.  As a much loved ride, Bubbleworks has created many happy memories for guests over the last 26 years. The ride has lost some of its magic and sparkle in recent years and we feel now is the time to bid farewell to the Bubbles and introduce something brand new and equally magical for families in the future.  

The last public rides on Bubbleworks were held on Tuesday 6th September 2016 and the ride is now closed. The Gruffalo River Ride Adventure opened on Saturday 18th March 2017.

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Why did Mystic East themed land close?

Mystic East and Dragon Falls closed on Monday September 11th 2017, so we could start on 2018’s new and exciting adventure here at the Resort!

New for 2018 - Tiger Rock opens on Saturday 5th May - an exhilarating log flume ride in Land of the Tiger, featuring a new innovative big cat enclosure with Europe’s first overhead trails!

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What are the different SEA LIFE Centre areas?

Lifting the lid on the mysteries of the underwater world, Chessington World of Adventures Resort SEA LIFE centre is a truly breath taking experience for all deep sea explorers!

For information on our different areas all under one roof please visit here.

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What time do the rides close?

It's the ride queue line that closes at the advertised time, not the ride itself! So for example, if it's a 5pm ride close, head to your favourite ride at 4:55pm and you'll still be able to enjoy the ride!

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What are you Ride Safety policies?

  • For your comfort and safety, please note that the information shown here is in addition to the general ride restrictions that apply to all adventurers. These are shown at the entrance to each ride and it is the responsibility of all adventurers to check these before deciding to ride.
  • Several rides are unsuitable for adventurers with heart, neck, or back conditions, or expectant mothers, and we strongly recommend that anyone having undergone recent surgery or having been subject to an injury does not board these attractions.
  • On many of our rides, adventurers must be capable of bracing themselves in an upright position and these are shown in the downloadable Accessibility Guide.
  • On all rides, adventurers are required to keep arms and legs inside the carriage, boat, or gondola and remain seated at all times.
  • As well as complying with all ride restrictions, it’s a good idea to watch our rides in motion before deciding to board.

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What is AMAZU Treetop Adventure?

AMAZU Treetop Adventure where you can play amongst real life monkeys and other amazing animals as you follow the adventure trail through the heights of AMAZU!

Thrill rating: Family Adventurers

 RIDE RESTRICTIONS

  • Children shorter than 0.90m must be accompanied by an adult.

Not suitable for non-ambulant Adventurers

Not suitable for Adventurers using a moonboot or those with leg casts

 

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What attractions can I ride if I have a cast, air boot or splint?

Unfortunately as a health & safety requirement adventurers with a cast, air boot or splint will be unable to experience some of our attractions. See full details.

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Do you have single rider queue lines?

Single rider queue lines can save you time if you are brave enough to ride alone! We currently have a single rider queue line at Dragon's Fury in Land of the Dragons and ZUFARI: Ride into Africa! Please note Single Rider Queues are subject to availability.

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Will any Rides/Attractions be closed for my visit?

Rides and attractions at Chessington World of Adventures Resort are subject to availability and may close for technical or operational reasons, capacity, inclement weather, special events or to ensure the safety and security of guests or if Merlin reasonable considers the circumstances so require.

It's very rare that we know ahead of your visit date if an attraction is planned to be unavailable. 

Please note: During Off-Peak Weekdays, Rameses Revenge and Rattlesnake may not be operational.

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Can I enjoy the attractions if I'm pregnant?

Britain’s Wildest Adventure is a great environment for everyone to enjoy with our ZooSEA LIFE centre and spacious grounds for you to walk around and just take in the atmosphere.

We would ask that if you are pregnant that you take note of the signage at individual rides before deciding to board and consider your own health and medical advice before partaking in any rides and attractions.

We wish you well with your new very young Adventurer!

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What rides are suitable for people with disabilities?

We aim to make our rides and attractions accessible to as many people as possible.

Disabled visitors are welcome to bring one helper for free, with additional helpers able to buy tickets at a discounted rate.

Visit our Disabled Guide page for full details and to download our guides.

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Can I access the Swimming Pool if I'm not staying in one of the Resort accommodations?

Please note that the facilities at the Chessington World of Adventures Resort Leisure Club are open to members, Chessington Hotel guests and Chessington and Merlin Annual Passholders only.

For more information, please visit here.

 

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What is there to do in bad weather?

We have lots of indoor activities so there is still plenty to do when the weather takes a turn for the worst.

Adventurers can visit our SEA LIFE centre full of fun and interactive exhibitions, or explore Trail of the Kings and marvel at our Western Lowland Gorillas and Sumatran Tigers.

Chessington also has a whole host of indoor rides and attractions. Join Mouse on a magical journey on The Gruffalo River Ride Adventure or, armed with a laser gun, ride through the Ancient Egyptian labyrinth on Tomb Blaster. Visit Hocus Pocus Hall and expect the unexpected on a mysterious experience, or unwind with a cup of coffee while your little ones explore Dragon’s Playhouse, Chessington’s huge soft play centre.

If the weather effect our operation, we offer a Rainy Day Guarantee. For more information, please visit here.

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Annual Passes

Can I upgrade my Chessington World of Adventures Annual Pass to a Merlin Annual Pass?

Yes! Upgrade your Chessington Annual Pass to a Merlin Annual Pass to experience AWESOME at 32 incredible attractions!

For more information, please visit here.

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How do I redeem my Merlin Annual Pass Share The Fun vouchers?

The £15 Share the Fun vouchers can only be redeem on the day of your visit at the admissions desk and therefore cannot be pre-booked.

Please make sure you check opening times prior to visit to avoid disappointment.

Please be aware, you can only use 3 Share the Fun vouchers per Premium Merlin Annual Pass any one time.

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What Golden Experiences do you offer at Chessington World of Adventures Resort?

Capybara Experience

Our exclusive Capybara Feed experience allows up to 4 people to spend some time with our friendly Capybaras and feed them their lunch!

How to book:

To book your experience please call 01372 731 673 between 10am-12noon & 1pm-4:30 pm Monday– Friday.

The (inevitable) small print

  • Maximum of 4 people per experience.
  • Adventurers must be 5yrs+ to participate.
  • Adventurers under the age of 16 have to be accompanied by a full paying adult or an adult with a Golden Ticket.
  • 1 Golden Ticket admits one person on the experience.
  • The experience runs every day at 12:30 subject to availability.
  • You will need to meet at the VIP HUB 10 minutes prior to your experience with your booking confirmation.
  • This experience does not include park entry.
  • You will be required to bring your Valid V.I.P. Merlin Annual Pass and your Golden Ticket along with you on the day.
  • The lawyers have asked us to explain that a ‘complimentary’ ticket is one for which no payment is required. It does not mean a ticket that gives out compliments. (Goodness knows, they’d love some, but magic is precious stuff – we can’t simply fritter it away on sycophantic tickets just to give legal egos a boost.)
  • Once you’ve booked this event and used your Golden Experience ticket, it’s non-refundable and non-exchangeable.
  • Besides this small print, the usual V.I.P. T&Cs also apply
  • Merlin Entertainments have the right to change or cancel this event without notice for any reason.
  • All bookings must be made in advance with 7 days’ notice

Giraffe Feeding

A truly special start to your day at Chessington with the opportunity to meet and hand feed our stunning and majestic Giraffe.

How to book:

To book your experience please call 01372 731 673 between 10M-12NOON & 1pm-4pm 7 days a week.

The (inevitable) small print

  • Minimum age is 5 years old, 5 – 12yrs must be accompanied by a full paying adult (16+).
  • You will need to arrive 15 minutes before your booked timeslot.
  • In adverse weather conditions the experience may have to be moved indoors
  • You will be required to bring your Valid V.I.P. Merlin Annual Pass and your Golden Ticket along with you on the day.
  • The lawyers have asked us to explain that a ‘complimentary’ ticket is one for which no payment is required. It does not mean a ticket that gives out compliments. (Goodness knows, they’d love some, but magic is precious stuff – we can’t simply fritter it away on sycophantic tickets just to give legal egos a boost.)
  • Once you’ve booked this event and used your Golden Experience ticket, it’s non-refundable and non-exchangeable.
  • Besides this small print, the usual V.I.P. T&Cs also apply
  • Merlin Entertainments have the right to change or cancel this event without notice for any reason.
  • All bookings must be made in advance with 7 days’ notice

 

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How can I book a visit to Chessington World of Adventures Resort with my VIP Merlin Annual Pass?

As a VIP Merlin Annual Pass holder, we do advise that you fill out the 'tell us you are coming form' on the VIP Merlin Annual Pass website, so that our team know to expect you.

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Are there restrictions for using a Standard or Premium Merlin Annual Pass at Chessington World of Adventures Resort?

Please note the following restrictions for Standard and Premium Merlin Annual Pass holders:

Standard Merlin Annual Pass

  • No entry into Chessington World of Adventures Resort every Friday, Saturday and Sunday throughout August and the 1st and 2nd September.*
  • All Christmas events openings including, but not limited to, the Chessington World of Adventures Winter's Tail.
  • Parking is not included with a Standard Merlin Annual Pass.

Premium Merlin Annual Pass

  • An event fee applies to Special events

*Standard Merlin Annual Pass Holders can purchase a £10 entry ticket for restricted dates here.

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How do I purchase Merlin Annual Pass Friends and Family tickets?

To purchase Friends and Family tickets please visit here. Please note the Merlin Annual Pass holder must be attending on the day and produce a valid Merlin Annual Pass to collect the tickets from the Chessington World of Adventures admissions booth.

Please note: If you are a Standard Merlin Annual Pass holder there are restriction dates to visit Chessington World of Adventures Resort. Please visit here for more information.

Summer Exclusive

As a Summer Exclusive, both Chessington and Merlin Annual Pass holders will be able to buy £10 tickets for their friends and family to come with them to Chessington World of Adventures Resort.

The offer will run until 3rd September and a valid Annual Pass holder must be present within the group. Each valid Annual Pass allows for the purchase of up to 5 friends and family tickets.

If you are a Merlin Annual Pass holder, you can purchase tickets online in advance here.

Alternatively, both Merlin Annual Pass holders and Chessington Annual Pass holders can purchase tickets on the day at admissions (subject to availability)

Please note, as either at Chessington or Standard Merlin Annual Pass holder, you Pass has restriction over the Summer. During these dates, you can also enter for just £10pp.

 

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How many Friends and Family tickets can I purchase with my Merlin Annual Pass?

Each Merlin Annual Pass holder can purchase a total of 5 Friends and Family ticket per visit to Merlin Attractions.

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Can I purchase Friends and Family tickets although I will not be attending with my Merlin Annual Pass?

No, the Merlin Annual Pass holder will need to be present with a valid Merlin Annual Pass when collecting the Friends and Family tickets. Tickets cannot be purchased or collected without the Merlin Annual Pass holder being present during the visit.

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Do you offer different levels of Chessington World of Adventures Annual Passes?

Annual Passes are the best way to have a whole year of Wild Adventures at Chessington World of Adventures with exclusive discounts, special events and more.

We offer 2 types of Chessington Annual Passes: Off-Peak and Chessington Annual Pass.

For more information and terms and conditions please visit here.

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Do I get a discount on Fastrack tickets as a Merlin Annual Pass holder?

Merlin Annual Pass holders receive 20% discount on on-the-day package sales only. This discount is not available on any single ride Fastrack tickets or on any packages booked in advance.

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When can I use my Chessington World of Adventures Annual Pass?

We offer 2 different types of our Chessington World of Adventures Annual Pass:

Off Peak Annual Pass

  • Unlimited Entry on Off Peak Days for the Year

For a full list of validity dates of the Off Peak Annual Pass, please click here.

Chessington Annual Pass

  • Pay for a day and come back for a year* full of wild adventures!
  • No entry into Chessington World of Adventures Resort every Friday, Saturday and Sunday throughout August 2018 or the 1st and 2nd September 2018.
  • Entry during selected special events, including but not limited to Winter’s Tail, will require an additional fee.

*Subject to terms and conditions*

For a full list of Terms and Conditions please visit here.

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Can I upgrade my day ticket to a Merlin Annual Pass?

If you want to upgrade your tickets to a Merlin Annual Pass and get your entrance fee refunded, please talk to a member of staff on the day of your visit.

Merlin Annual Passes give you a super-value, whole year of fun, across all Merlin's UK attractions. 


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What perks do I get with my Chessington Annual Pass?

Perks included in our Chessington Annual Pass are:

  • 20% off food purchases
  • 20% off at the shops
  • 20% off Ultimate Fastrack tickets at Chessington
  • Beat the queues on entrance
  • 15% off at Go Ape Chessington on off-peak days (excluding Saturdays and Bank Holidays)
  • 20% discount on our Safari and Azteca Hotel's and Explorer Glamping's best available room rate
  • Book an off-site hotel from just £16 per person (room only)

Find out more on our great value Chessington Annual Pass here

Summer Exclusive

As a Summer Exclusive, both Chessington and Merlin Annual Pass holders will be able to buy £10 tickets for their friends and family to come with them to Chessington World of Adventures Resort.

The offer will run until 3rd September and a valid Annual Pass holder must be present within the group. Each valid Annual Pass allows for the purchase of up to 5 friends and family tickets.

If you are a Merlin Annual Pass holder, you can purchase tickets online in advance here.

Alternatively, both Merlin Annual Pass holders and Chessington Annual Pass holders can purchase tickets on the day at admissions (subject to availability)

Please note, as either at Chessington or Standard Merlin Annual Pass holder, you Pass has restriction over the Summer. During these dates, you can also enter for just £10pp.

 

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Where do I collect my Merlin Annual Pass from?

If you have selected Chessington World of Adventures as your "Home Attraction" (where you selected your passes to be collected from when making your purchase), please visit the Annual Pass Hub located inside the park with your booking reference number, the payment card and some photo ID. Please note the payment card holder must be present with their payment card to collect Merlin Annual Passes. 

As the Annual Pass Hub is located within the park, you will need to show your booking reference number/email confirmation to the Admission staff for them to allow you entry to collect your Annual Passes. 

If all pass holders are not present at the time of collection, passport style photos must be brought to the Annual Pass Hub for the passes to be issued. 

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How can I purchase a Chessington World of Adventures Annual Pass?

You can purchase the Annual Pass online at https://www.chessington.com/plan/chessington-annual-passes.aspx.

Online orders can be collected from the Annual Pass Hub which is located inside the attraction.

You can also purchase an Annual Pass from Chessington World of Adventures when you visit.

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Do you offer reduced rates on Annual Passes for guests with disabilities and their carers?

Guests with disabilities can obtain an interchangeable carer’s Annual Pass.

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How long do I have to collect my Chessington World of Adventures Resort Annual Pass?

You have up to 6 months from the date of purchase to collect your Annual Pass and the 12 months of Wild Adventures will begin from the date of collection.

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Can I freeze or get a refund on my Merlin Annual Pass as I am pregnant or cannot use my pass?

All our Passes are non-refundable however we can freeze you and your family's Passes up to 3 months from the birth of the baby. Please send your freeze request by clicking here.

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Can I renew my Chessington World of Adventure Resort Annual Pass?

We offer a reduced renewal rate for those wishing to renew their Chessington Annual Pass.

Please note, you must renew within 8 weeks of your current passes expiry date as per the date printed on your pass. Renewals must be collected within 6 months.

Please note that we do not offer a renewal rate for the Chessington Off Peak Annual Pass.

To purchase your renewal, please visit here

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I have lost my Merlin Annual Pass; What do I do?

If you have lost your Merlin Annual Pass, you will need to visit your home attraction where the admissions team will be able to look up your details on their system and print off a new pass. Please note, a £10 administration fee applies for each pass that is reprinted. 

If you visit any attraction other than your home attraction and do not have your Merlin Annual Pass present, you will be charged the full priced admission fee which is non-refundable.

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Do you sell season tickets?

Currently at Chessington we do not sell season tickets, but we do sell Annual Passes. Annual Passes are valid for 12 months from the issue date. To find out more please visit our Annual Pass information.

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I am a foster parent. Do you offer a pass which can be shared?

We do not offer a Merlin Annual Pass that can be shared.

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Can I upgrade my day ticket to a Chessington Annual Pass?

Enjoyed your day? Keep hold of your tickets and you can upgrade them into an Annual Pass or Merlin Annual Pass. You must do this before you leave at the end of the day, this cannot be done once you have left the Resort on the day of your visit. Please visit the Annual Pass Hub for more details.

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Can I buy a pass that isn't assigned to a person but is assigned to a company?

No. All Merlin Annual Passes will only be issued to a specific person. 

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How much is the Chessington World of Adventures Annual Pass?

The Chessington Off Peak Annual Pass is currently available for just £50. The price is per person and will be the same for each individual. 

The Chessington Annual Pass is currently available for just £65. The price is per person and will be the same for each individual. 

Please note: Prices are subject to change.

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What do I need to take with me when having my Merlin Annual Pass issued?

When collecting your Merlin Annual Pass you will need to take along your confirmation reference number, the debit or credit card you used to make payment with and some other form of photo identification, i.e. Driving License or passport. The cardholder must also be present in order to collect the pass.

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What do I need to bring to collect my Chessington Annual Pass?

To collect your Chessington World of Adventures Resort Annual Pass you will need you email confirmation/booking reference number, payment card and photographic ID.

Please note the payment card holder MUST be in attendance with their payment card for us to issue the Annual Pass. We are unable to accept letter of authorisation.

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I have ordered my pass by post, however it hasn't arrived yet?

Your Merlin Annual Pass can take between 2-3 weeks from you posting your application to you receiving your passes- so ensure you allow plenty of time before your first visit to our attractions!

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Is the Chessington World of Adventures Annual Pass the same as the Merlin Annual Pass?

The Chessington World of Adventures Annual Pass will allow you access to Chessington World of Adventures only, the world full of wild adventures! A Merlin Annual Pass gives you access to Chessington World of Adventures as well as a range of additional Merlin attractions.

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I used Tesco Clubcard or Sainburys Nectar loyalty scheme to purchase my Merlin Annual Pass, what type of pass does this entitle me to?

If you have Tesco Clubcard or Nectar* points to redeem against a Merlin Annual Pass you will receive a Standard Individual Pass. You can choose to upgrade to a Premium Pass when you exchange your voucher at an attraction or at any point during the lifetime of your Pass for £50 per pass.

*Please note: From 23rd March 2018 you will be unable to use your Nectar points to redeem a Merlin Annual Pass. All vouchers issued prior to this date will still remain valid and can be redeemed until 31/12/2018 - please check Opening Times prior to travelling to avoid disappointment.

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I visited CWoA recently and didn't know I could get an Annual Pass. Can I upgrade to an Annual Pass following my visit?

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I want to exchange my Tesco Clubcard token for a Merlin Annual Pass, how can I do this?

Simply bring your token to Chessington World of Adventures and the admissions team will be able to redeem it for a Standard Merlin Annual Pass for you.

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What are the Chessington World of Adventures Pass terms and conditions?

Chessington World of Adventures Annual Pass terms and conditions can be downloaded here.

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How many people make up a "Family" Merlin Annual Pass?

A family pass is for a minimum of 3 individuals, with a maximum of 3 individuals over the age of 12 years. For example if you are purchasing a family of 4 you are able to have a maximum of 3 adults and one child under the age of 12. You can have a mixture that will suit your family needs.

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Can someone else use my Merlin Annual Pass?

A Merlin Annual Pass can only be used by the named holder. Each pass will have the name and photograph of the Passholder printed. Sharing a Merlin Annual Pass is not permitted and will result in the pass being permanently confiscated without compensation. 

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Do I get a discount on Fastrack tickets as an Annual Pass holder?

Annual Pass holders receive 20% discount on on-the-day package sales only. This discount is not available on any single ride Fastrack tickets or on any packages booked in advance.

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Can I upgrade my Standard Merlin Annual Pass to a Premium Merlin Annual Pass?

Yes, you are able to do this at your home attraction (the attraction where your pass was originally issued from) for a fee of £50 per pass. Upgrades only apply to the remaining time left on your current Pass.

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Schools & Groups

How can I make a School Trip booking?

To make a School booking, you can book online here.

Alternatively you can fill in our Provisional Booking Form here.*

*Please note bookings must be paid at the latest 10 working days in advance of the visit date.

For any further information, send us an email at cwschools@chessington.co.uk.

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Do you offer a group discount to visit Chessington World of Adventures Resort?

Whilst we do not offer group discounts, you can save on individual tickets buy purchase only at least 5 days in advance of your visit here

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Do you offer a discount for Scout, Guide or Youth groups?

We know that keeping Beaver, Cub, Scout, Explorer and Network Groups entertained and motivated keeps you on your toes. And that's where Chessington World of Adventures Resort comes in.

It’s a really wild place for group visits and, what’s more, we have low rates and special benefits exclusively for Scout, Guide and Youth groups!

Your Benefits:

  • Book now and SAVE up to 49%
  • Savings available up to the day before your visit
  • Child age up to 16 Years
  • Two FREE Familiarisation Tickets – visit Chessington before taking your group so you can ensure you make the most of your visit
  • One FREE Leader place with every 5 primary aged children or 10 secondary aged children tickets purchased
  • Camp overnight at Chessington World of Adventures Resort.
  • Bring your friends and family at the same low rates

For more information please visit here. 

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I regularly bring groups to Chessington World of Adventures Resort - do you offer any further discounts?

As a coach or tour operator you can apply to become a Credit Account customer. Current Credit Account customers benefit from:

  • Exclusive discounted prices for groups, FIT's and schools.
  • Dedicated account management.
  • Targeted campaigns to drive additional customers to your company.
  • Marketing support and promotional materials.
  • Special events information and regular news updates.
  • Incentive and added value schemes.
  • Plus much more...

If you would like more information about becoming a Travel Trade partner or Credit Account Customer, please complete the below form and one of our Account Management team will contact you.

To contact our Travel Trade team please fill in the form here.

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Do you offer Free Teacher Preview Days?

FREE TEACHER VIP DAYS

4th and 9th April 2018

Come to meet our Education Team and gain an exclusive insight into how we can maximise the educational value of your pupils’ wild adventure at Chessington.

To book a place or find out more please email cwschools@chessington.co.uk

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What Resource Packs do you offer Schools?

Whilst we do not currently have any downloadable resources to assist pre and post visit you are welcoming to contact our schools team at cwschools@chessington.co.uk who will be happy to assist.

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Where can I download your Risk Assessment?

To make your visit as safe and as rewarding as possible we’ve put together a comprehensive risk assessment, so you don’t have to! Download the risk assessment.

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How do I make a card payment for my School or Group booking?

You can complete payment for your schools or groups booking using a credit or debit card. To complete payment using this method please contact our dedicated schools team on the number located on your provisional booking confirmation.

Please note we must receive payment for your booking 10 working days prior to your visit date.

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How do I make payment by BACS for my School or Group Booking?

You can complete payment for your schools or group booking using BACS. 

To pay by BACS please use the BACS form attached to your provisional booking confirmation. If you have issues accessing the BACS form please contact us below.

Please note payment for your booking is required 10 working days before your visit.

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Can I request a VAT Receipt for my School or Group booking?

If you require a VAT receipt, and you have already completed your visit to Chessington World of Adventures Resort then please complete a form here and a member of our support team will be in contact to complete this request.

Please note VAT Receipts can only be issued once your visit has taken place and are posted - We unfortunately are unable to email these.

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How much are tickets for Schools Trips?

Prices for School Trips to Chessington World of Adventures Resort vary throughout the season depending on the date of your visit. For full information on pricing for Schools Trips please visit here.

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Do you have information to help me plan my School Trip?

We are proud to launch are brand new Schools Hub here!  

Here you can find everything from our adventurously educational workshops, to the opening times and exclusive pricing we offer to schools. If you have any questions or want to make a booking, please don’t hesitate to do so using one of the below methods.

See you soon for your WILDEST lesson yet!

 

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What's new for School Trips in 2018?

 

We have some roarsome new arrivals to Chessington for 2018 - 4 endangered Tigers and our brand new Land of the Tiger!
 
For more information on what's new for Schools visits in 2018 please visit here.

To find out more email cwschools@chessington.co.uk

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Do you offer Educational Talks and/or Workshops for School Trips?

We offer a number of educational talks and workshops to enhance your pupils' learning potential!

For more information on these packages, please visit here and select your class type (Early Years & Nursery, Primary or Secondary)

 

 

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Do you run Educational Events for Schools?

Science Week

To celebrate British Science Week we are holding our very own Science Week at Chessington World of Adventures in March. Join us for unmissable live science demonstrations, exclusive workshops and scientific challenges around the Theme Park and Zoo!

For information on future School Events please visit here.

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Does Chessington World of Adventures Resort have SEND provisions for Schools?

We understand how difficult it is to plan a school trip, not to mention the added pressure of ensuring all students have an amazing experience. To ensure every member of your group has an amazing day we offer a range of support for students with SEND.

- Our Ride Access Pass allows students to avoid the queue lines. They can relax on the theme park until their ride time.*
- We admit one to one carers into the theme park free of charge. Ensuring your student feels fully supported by a person they trust throughout their visit.
- Our Resort Access Guide explains specific attraction restrictions set by the manufacturer, so your students avoid any confusion on the day.

To access these facilities please bring any of the documents outlined in our Disability Policy, an EHCP/statement or a letter headed signed document from the head teacher of your school (please ensure full names and a brief outline of their SEND is included, we will not retain this information after we have authorised the facilities). 

Our dedicated schools team are happy to support the needs of your group, if you have any further questions about our SEND provision, simply email cwschools@chessington.co.uk 

*Please note, we will require a letter headed letter from the school stating how many children require the Ride Access Pass. We require a teacher to child ratio of 1:1 for the issuance of a Ride Access Pass

For more information on accessibility at Chessington World of Adventures Resort please visit here.

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Where do we enter Chessington World of Adventures Resort if we are visiting on a School Trip?

If visiting on a school trip, you would be entering via the Lodge Gate entrance as this is where our Coach Parking is located.

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How can I use my teacher planning tickets?

Teacher planning tickets can only be used once payment for your school visit has been made and successfully received. These tickets are strictly for teachers of the school to conduct their pre-visit assessments.

Once you have confirmation of your paid booking, you can redeem your teacher planning tickets when taking your booking reference number, and School ID to our Box Office. These tickets cannot be booked in advance and are only redeemable at Chessington World of Adventures Resort.

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Do you offer a Home Educator rate?

Home Educators can take advantage of our school rates, however this does not include the free teacher ratios. To be entitled to this rate, you will need to bring a Local Education Authority de-schooling letter, issued by your local council.

Please note to take part in any of our educational talks or workshops we require a minimum of 10 students.

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Events

What is the Summer of Emoji Event?

Emoji have come to Chessington for the 6 weeks of summer, figure out the clues to find the Emoji’s located around the resort to complete the activity trail to receive an exclusive pop badge!

Activity trails and pencils can be collected from the gazebo located on the front lawn by the SEA LIFE Centre.

Please note that completing the trail is the only way of getting a pop badge, and it is one pop badge awarded per completed activity sheet.

You can also complete the trail on your mobile here


There will be prize giveaways via our social media channels and on the day challenges.

There will also be meet and greet opportunities with 2 Emoji costume characters at the photo opportunity by the SEA LIFE Centre – times:


11:00
12:15
14:00
15:15
16:30

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Where can I find further information on the Summer of Emoji Event?

Please see our FAQs below:


Do Annual Pass holders (incl. Standard & Premium MAP and Chessington Annual Pass) have to pay?

There is no additional charge for annual pass holders. The trail is free for all guests on the resort.

Do hotel guests have to pay?

No, there is no additional charge for any guest to take part in the event.

Where do I get my activity sheet from?

From the Emoji gazebo on the front lawn

Can I have a pen or pencil to fill the booklet in?

Yes, pencils will be at the gazebo with the activity sheets

Where do I submit my trail to get my pop badge?

At the gazebo on the front lawn.

Do I have to go on any rides to complete the booklet?

No. All answers are on park and not on the rides

Is there any age limit to the Activity Trail?

No, all ages can complete the trail, you don’t have to go any rides

Can both my children have an activity sheet?

Yes, it is one sheet for every child.

How can I win prizes?

Keep an eye on our social media channels for opportunities to win prizes, as well as on the day challenges at the gazebo.

When will the prize giveaways be?

Times and challenges for the prize giveaways will change on a daily basis to give as many guests as possible the opportunity to win.

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What is The Snail and the Whale Trail?

17th March - 31st October 2018

Get lost beneath the waves in our SEA LIFE centre and meet sharks, rays, jellyfish… and a snail?!

In the undersea empire this year, there’s an unexpected creature with an itchy foot looking for a lift around the world. The ‘tiny snail’ from Julia Donaldson’s much- loved book, The Snail and the Whale, has gone on an underwater adventure – can you spot her in our brand new The Snail and the Whale Trail?

As you voyage through a world of reefs, corals and lost ruins, try and find the tiny snail as she journeys alongside our weird and wonderful sea creatures.

Spot the ‘tiny snail’ in all eight locations then enter Chessington’s exclusive prize draw! And that’s not all the Julia Donaldson fun to have at the Resort, with family favourite The Gruffalo River Ride Adventure back and brand new The Gruffalo Groove there’s plenty of adventures for all readers, big and small.

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What is Howl'o'ween?

Selected dates from 13th to 31st October 2018.

Spooky family fun, rides in the dark, Zoo and SEA LIFE centre and spine-tingling Halloween attractions.

Keep an eye on our website for more details!

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What is Roar and Explore?

Chessington World of Adventures Resort is proud to hold annual Roar and Explore evenings in aid of the Chessington Conservation Fund (CCF).

For more information and upcoming events please visit here.

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What are Zoo Days?

When our Theme Park closes and our rides hibernate for the winter you can still explore our world-class Zoo & SEA LIFE centre on selected Zoo Days.

Don’t get caught out, check our opening dates and times before you visit.

Find out more.

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What is Winter's Tail?

Winter's Tail is our annual Christmas event at Chessington World of Adventures Resort where you can celebrate with the Gruffalo, visit Father Christmas in his magical grotto, plus enjoy some family favourite rides and meet our amazing animals at Chessington’s Zoo and SEA LIFE centre.

Winter's Tail will run on selected dates between 1st and 24th December 2018.

More information coming soon - keep an eye out for more details!

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Do you offer Wedding Packages?

Come and celebrate your wedding day at Chessington World of Adventures Resort Hotels with an all-inclusive wedding deal.

Let us take care of everything whilst you enjoy your special day with your family and friends. Whether you're looking for an all-inclusive wedding package or a bespoke package designed specifically for you and your loved one, our dedicated team at the Chessington World of Adventures Resort Hotels would be happy to help.

For more information please visit here.

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Do you offer Corporate and Conference Event facilities?

Chessington World of Adventures Resort is located just 15 miles from Waterloo in central London, and a short drive from both London's Heathrow and Gatwick Airports. Our executive rooms, conference facilities and themed breaks make us the perfect venue for you and your business.

For more information please visit here.

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About Us

How can I contact you?

Help Centre
We know that you may have some questions before or after visiting us so we’ve developed our Help Centre. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions

Drop us a Line
If you need to send us an email or ask a question you can use our Guest Contact Form here.

Live Chat
You'll see this option below when we have advisers available to chat – generally this is available between 9am – 5pm daily.

Short Breaks and Hotel Stays       
Looking to talk to us a about a short break or hotel stay - please click here

Feedback on a visit or experience     
If you would like to feedback on a visit or any part of your experience with Chessington World of Adventures Resort, please click here to complete our Guest Feedback Form.

Typically, we personally respond to emails within 7 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts

Telephone
If you need to reach out to us by phone, you can call us on 0871 663 4477.  Calls cost 13p per minute plus your network providers access charge (please note these are significant if calling from a mobile telephone).

Our lines are open Monday - Friday 9am to 5pm and Weekends & Bank Holidays 9am to 3pm. Please note we cannot sell tickets on this number or handle hotel/short break queries.

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What Conservation Projects do you run?

CHESSINGTON CONSERVATION FUND - PROTECTING NATURE'S FUTURE

We love animals at Chessington World of Adventures Resort and, in 2011, we’re proud to have launched the Chessington Conservation Fund (CCF).

CCF was set up to raise money to help protect the future of nature and wildlife through conservation work and education at Chessington Zoo in Surrey, in the local community and worldwide.

The Zoo is already involved with many national and international breeding programmes for rare and endangered species with BIAZA and EAZA. We’re taking this further by partnering with a number of charities and organisations involved in the conservation of endangered species and the protection of their natural habitats.

For further information of our Conservation efforts, please visit here.

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Where can I apply for a job role at Chessington World of Adventures?

Chessington World of Adventures Resort is Britain’s Wildest Adventure. So whether you join as a seasonal worker or a seasoned professional, you’ll find life here is far from tame!

For more information one job roles available and to apply please visit here.

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What is your VAT number?

How can I contact your Customer Services?

To contact our Customer Services team, please complete a contact us form below and a member of our support team will be in contact to discuss your query further.

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I have recently applied for a job role, who can I contact to discuss my application?

If you have submitted an application for a position with Chessington World of Adventures Resort, a member of our recruitment team should be in contact shortly.

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Do you offer Work Experience?

Unfortunately, work experience is not available at Chessington World of Adventures. However, we encourage people to apply for jobs once you receive your National Insurance Number. 

To apply for a position at Chessington please visit our recruitment page

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How do I give feedback on my visit or experience?

If you would like to feedback on a visit or any part of your experience with Chessington World of Adventures Resort, please click here to complete our Guest Contact Form.

Each contact form completed is reviewed and a member of our on site Customer Service Team who will respond to your query as soon as possible.

Typically, we personally respond to emails within 7 days.

To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts

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How can I contact you regarding a Short Break or Overnight Stay?

For Chessington World of Adventures Resort Breaks and accommodation please call our Shortbreaks specialists on 0871 097 1226 quoting CCP01

Calls cost 13p per minute plus your phone company's access charge

Opening hours: Monday-Friday — 9am - 9pm, Saturdays, Sundays & bank holidays — 9am - 5:30pm

(These times may vary during the winter festive season.)

 

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Where would I find information about a career with Merlin Entertainments?

To find out more about a career with Merlin Entertainments, please visit the Merlin Careers website

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Can I contact you via Live Chat?

Yes, if there is a live chat agent available a chat button will show in the bottom right hand corner of the screen.

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What are your Social Media Pages?

You can find us online, just bear in mind we can't control external sites.

It's a great way to keep up with what's happening at the Resort.  You are welcome to message us, and we'll do our best to respond during office hours.

You might also be interested in our email newsletter.

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My company is interested in becoming a supplier - who do I contact?

If you are a prospective supplier you can tell us about your products and/or services through our supplier registration system by accessing this link.

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How do I contact your Press/Marketing Department?

Our Press Area includes all latest press releases, general press information, high resolution images and contact details.

Visit Press Area

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What is your postal address?

Our address is:

Chessington World of Adventures Resort
Leatherhead Road
Chessington
Surrey
KT9 2NE

You can write to a specific department, or save time and use our online enquiry form.

Please bear in mind for feedback or any issues following a visit then the department you need is Guest Help & Information.  Our aim is to respond within 10 working days for letters; five working days for emails.  Bear in mind that exceptionally busy periods may lengthen these times.

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Do you offer charitable donations for organisations?

Chessington World of Adventures receives numerous requests for support from many worthwhile causes and unfortunately we are unable to help everybody.

We are delighted to support Merlin Entertainments’ special charity – Merlin’s Magic Wand – to provide magical experiences to many children who are seriously ill, disabled or disadvantaged.

Because of the good work we already do we can only offer support to a small number of requests within the immediate locality of the park. If you are not in our neighbourhood we are unable to support you.

Please visit here for our Charity Request form.

Due to the volume of requests we receive every day, we cannot respond to them all. If you have not heard from us within 2 weeks, then we regret to inform you that your request has been unsuccessful.

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I have lost property - who do I contact?

If you lose something whilst at Chessington World of Adventures Resort, please visit Guest Help & Information in Adventure Point who will be able to assist.

Alternatively you can submit lost property requests using our contact form if you have already left Chessington World of Adventures Resort by selecting "Report an item lost in the Park"

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You can also view a full list of all our help system content.

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