Accessibility
Important Information
UPDATE (SEP 2026): We will be updating our Ride Access Pass (RAP) from the end of this year to improve the experience for guests – with a new virtual queuing system, no changes to eligibility criteria and the intention to phase out the pre-booking requirement for RAP slots. Find out more here
Accessibility at Chessington World of Adventures Resort
The following guidance and information has been created in order to help guests with additional needs have an unforgettable, wild adventure at the Resort!
- We're providing information to guests before they visit
- Ensuring that purchasing tickets and entering the Resort is as smooth as possible
- Reviewing our ride accessibility policies
We are committed to providing an enjoyable and safe adventure for all our guests. Please visit Guest Help & Information in Adventure Point or reception in our Resort Hotels for further information or assistance throughout your visit.
Carer Tickets & Know Before You Go
Learn about the different ticket options we offer and what you need to know before you arrive
Ride Access Pass & Theme Park
Explore how to get around the Resort and learn about the Ride Access Pass
Accommodation & Activities
Find out more information about our hotel and resort activities
Frequently Asked Questions
Got a question? Visit our help centre to read our frequently asked questions
Get in touch
If you have any specific queries or questions about accessibility across the Resort, please contact our Merlin Accessibility Team on accessibility@chessington.co.uk​ or speak to a member of the Team on the day of your visit at the Guest Information Hub​ & Information located to the right of the Mane Stage.
BALPPA Statement on public safety for disabled people
Members of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides/attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides/attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.
To find out more about Merlin Accessibility, click here
