Accessibility Planning & Tickets

Guests who have the following documentation are entitled to one free carer* ticket, however, the guest with the disability and any further members of their party will pay full price.

Please show the relevant paperwork as well as suitable photo ID of the named recipient at the ticket office when you buy or collect your ticket/s. For proof of disability, please bring any ONE of the following forms of documentation:

Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
Attendance Allowance or Carer's Allowance letter of award
Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit or Employment and Support Allowance (ESA)
A valid Blue Badge
In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
A local authority registration document which is local to the attraction where it is being submitted
A recognised Assistance Dog ID Card
Credibility’s Access Card +1 symbol

*A carer must be over 14 years of age and understand the ticket-holding guest’s condition, assisting them during their visit.

Disabled guests who have a specific need for a second helper/carer can request another free ticket, but will need to show that they have a need for a second carer by providing suitable proof, namely a letter from a school, GP or hospital consultant detailing why the second carer is required.

Please note, it’s essential all guests pre-book online – carers tickets can be added online, with production by the ticket-holding guest of one of the above documents then required at admissions on the day.

Disabled guests pay the standard rate for a ticket (Adult or Child as appropriate) and will be provided with one free carer ticket. Disabled guests can use promotional vouchers in line with the terms and conditions for that voucher; if a disabled guest would like to use a promotional voucher, the voucher should be used as follows. No distinction is made as far as ticket prices or promotions are concerned between able bodied and disabled guests. All promotions and offers are always subject to a full price ticket being purchased. Please see the below information for further details:

Disabled guest + one carer = no need to use a 2 for 1 voucher as they have a free carer entry under this policy.

Disabled guest + one carer + one additional guest = one guest pays for a full price entry ticket, one carer gets free entry under this policy and the other guest gets free entry using the 2 for 1 voucher.

Disabled guest + one carer + two additional guests = one guest pays for a full price entry ticket, one carer gets free entry under this policy, one guest gets in for free using the 2 for 1 voucher and the other guest must purchase their own separate ticket.

Disabled guest + one carer = disabled guest pays reduced price as per their voucher and one carer gets free entry under this policy.

Disabled guest + one carer + one additional guest = one guest pays half price; one carer gets free entry under this policy and the other guest must purchase their own separate ticket.

Disabled guest (adult) + one carer (child) = no need to use a KGF voucher as one carer gets free entry
under this policy.

Disabled guest (child) + one carer (adult) = no need to use a KGF voucher the child will purchase a ticket
and the carer gets free entry under this policy.

Disabled guest + one carer + one additional guest = if child or adult is disabled, the adult pays full price, the
child gets in for free and one carer gets free entry under this policy. If none of the party is a child, there is
no entitlement to use the Kids Go Free voucher.

Disabled guest (child) + one carer (adult) = no need to use a GUGF voucher as they have a free carer.

Where we operate an ‘under 90cms go free’ system, a disabled child under 90cms would be entitled to a free carer ticket.

Annual Pass holders with a disability have the option of a free Carer Pass that goes alongside the current Pass held. The Carer Pass is issued to the disabled guest and will have the name, date of birth and a photo of the disabled guest. It is therefore transferrable between carers and will not be bound to any specific carer. Please book an Annual Pass as appropriate and bring proof of entitlement to The Hub, located in Mexicana. The proof of entitlement accepted is the same as for a carer’s ticket (see previous section).

Please note that a Carer Pass cannot be used without the presence of the disabled Passholder that it goes alongside. This is because the Pass is designed to offer assistance to the disabled guest only.

From Monday 9^th May 2022, Ride Access Pass applications must be completed online, at least 7 days before your visit. Our recommended documentation for a Ride Access Pass is an Access Card which can be obtained on the below link. On the day registration will no longer be available at our Theme Parks.

Get an Access Card

We offer a Ride Access Pass, which is a virtual queuing system, to guests who may find it difficult or cannot stand for long periods of time either due to a physical disability or a learning/emotional impairment.

If you have any specific queries or questions about accessibility across the Resort, please contact our Guest Help & Information Team on Feedback@chessington.co.uk or speak to a member of the Team on the day of your visit at Guest Help & Information in Adventure Point.