Help Centre
We know that you may have some questions before or after visiting us so we’ve developed our Help Centre. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions

Drop us a Line
If you need to send us an email or ask a question you can use our Guest Contact Form here.

Live Chat
You'll see this option below when we have advisers available to chat – generally this is available between 9am – 5pm daily.

Short Breaks and Hotel Stays       
Looking to talk to us a about a short break or hotel stay - please click here

Feedback on a visit or experience     
If you would like to feedback on a visit or any part of your experience with Chessington World of Adventures Resort, please click here to complete our Guest Feedback Form.

Typically, we personally respond to emails within 7 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts

To ensure that we are able to investigate your feedback fully, please contact us within 6 weeks of your visit. We regret that we are unable to assist with feedback after this time

If you need to reach out to us by phone, you can call us on 0371 663 4477.

Phone lines are open Monday – Friday, 9am to 5pm and Saturday – Sunday, 9am - 3pm. Please note we cannot sell tickets on this number or handle hotel/short break queries.