Accessibility
Important Information
From February 2026 Chessington World of Adventures Resort will be using the Merlin Ride Access Pass app allowing guests to pre-book and manage their RAP reservation throughout every visit. The RAP App provides users with a digital virtual queueing system that will be operated at the Chessington World of Adventures Resort specifically for Ride Access Pass only. You will need to download the app prior to your visit to pre-book and use on the day.
Accessibility at Chessington World of Adventures Resort
The following guidance and information has been created in order to help guests with additional needs have an unforgettable, wild adventure at the Resort!
- We're providing information to guests before they visit
- Ensuring that purchasing tickets and entering the Resort is as smooth as possible
- Reviewing our ride accessibility policies
We are committed to providing an enjoyable and safe adventure for all our guests. Please visit Guest Help & Information in Adventure Point or reception in our Resort Hotels for further information or assistance throughout your visit.  Â
CARER TICKETS & KNOW BEFORE YOU GO
Learn about the different ticket options we offer and what you need to know before you arrive
RIDE ACCESS PASS & THEME PARK
Explore how to get around the Resort and learn about the Ride Access Pass
ACCOMMODATION & ACTIVITIES
Find out more information about our hotel and resort activities
FREQUENTLY ASKED QUESTIONS
Got a question? Visit our help centre to read our frequently asked questions
BALPPA Statement on public safety for disabled people
Members of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides/attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides/attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.
To find out more about Merlin Accessibility, click here
