Guide for Guests with a Disability

We want all our adventurers (guests) to have a really wild adventure every time they visit Chessington World of Adventures Resort.

This page has been designed to help you plan your visit and enjoy as many attractions as possible.

If you’d like to know more, you can also download the Full Guide for Guests with a Disability below including the Ride Access Policy. It’s a great idea to print this out and bring it with you and to also complete our online registration – this will help to reduce the time you will need with our Adventurers’ services team on the day of your visit.

• Download our Ride Access Pass: Attraction Guide (PDF, 1Mb)
• Complete our online registration form

Parking

• If you’re arriving by car or minibus, please use either the Lodge Gate or Explorer Gate Car Park, where attendants are on hand to direct you to dedicated parking spaces.
• In the Lodge Gate Car Park this will be the top row, near the Welcome area.
• In the Explorer Gate Car Park it will be at the top near the Explorer Gate Welcome area.
• To use these parking spaces, you must display a valid blue badge with photograph in your vehicle. Car parking costs just £2 per car, per day.

Buying Tickets & Entering the Park

• If you are able to provide photographic evidence of your disability (e.g. blue/orange badge or similar), you will pay the full rate for your Park entry ticket; also one helper will be admitted free of charge and one at a concessionary rate, providing the second is required to assist you on to specific rides and attractions.
• If you need help to buy your ticket, hosts in the Welcome area will be happy to assist.
• Wheelchair-users should use the gates to the far left and right at the turnstiles.

Annual Pass

• Adventurers with a disability can obtain a transferable helper’s Annual Pass. To find out more, ask at one of the cabins in the Welcome areas.

Wheelchair Hire

• Complimentary wheelchair hire is available for registered disabled visitors, but please note that availability cannot be guaranteed. Wheelchair loss or damage may result in a charge.

Toilets

• Toilets with disabled access are available throughout the Park and you’ll find their locations marked on the Park Map.

First Aid Centre

• This is located in Forbidden Kingdom close to Rameses Revenge. The First Aid team caters for a number of special needs, including the cold storage of medicines.

Adventurers' Services

• Located in Market Square, this should be your first port of call. The Adventurers’ Services team can offer advice on ride access and restrictions, issue ride access wristbands and passes (conditions apply) and provide further information on facilities for adventurers with a disability. Adventurers’ Services can also check adventurers’ heights to confirm which rides you can go on.

Restaurants & Shops

• If you need assistance when visiting any of our shops or restaurants, you’ll find hosts on hand who will be happy to help.

Ride Access

• Please note that having a registered disability does not automatically guarantee receiving a Ride Access Pass.
• Ride Access Passes are reserved for adventurers who do not understand the concept of queuing; have difficulties with everyday social interaction; have a limited capacity to follow instruction or to understand others’ emotional feelings or expressions, and may become agitated or distressed having to wait for extended periods of time; and permanently non-ambulant guests.
• Documentation is required to receive a Ride Access Pass and unfortunately our team will be unable to offer assistance without prior consultation via our online registration form or presentation of a letter from a consultant or GP detailing a condition that may warrant the provision of a Ride Access Pass, and/or a photocopy of both sides of your Blue Badge.
• Photographic identification is needed on each and every occasion an application for a Ride Access Pass is made at Adventurers’ Services.
• To apply for a Ride Access Pass please complete our online registration form 24 hours before your visit. 

Helpers / Companions

• For safety reasons, the number of people with disabilities allowed on certain rides at any one time may be limited. Parties may be divided into smaller groups and there could be a wait before boarding.
• In certain situations (such as extreme weather conditions, mechanical problems or power interruptions) it may be necessary for adventurers to be evacuated from a ride, possibly from the highest point. Please refer to the downloadable Guide for Guests with a Disability to see what this involves.
• For safety reasons, adventurers with a disability must be accompanied on to rides by at least one helper over the age of 14. Helpers will not be issued with a Ride Access Pass wristband but must come to Adventurers’ Services with their disabled companion when registering for a Ride Access Pass.
• Adventurers who are unable to walk unaided must be accompanied by a minimum of two helpers over the age of 14 on rides that involve a complex evacuation procedure. Please note that some ride evacuation procedures mean they are not suitable for adventurers unable to walk unaided and these are shown in the downloadable Guide for Guests with a Disability.
• Helpers accompanying a disabled companion on to rides must sit in the same carriage, boat, seat or row, and they must be able to assist with loading and off-loading (including transfer to and from wheelchairs). Our ride hosts will provide instruction but, for everyone’s safety, they cannot help with lifting.
• Helpers must be able to communicate safety restrictions and messages and assist with any emergency or evacuation procedure, which may involve lifting and transferring their disabled companion from a ride into an evacuation chair or harness at high level.
• All rides have a maximum number of helpers permitted to accompany a disabled companion at any one time. You can find out more in the downloadable Guide for Guests with a Disability

Ride Safety

• For your comfort and safety, please note that the information shown here is in addition to the general ride restrictions that apply to all adventurers. These are shown at the entrance to each ride and it is the responsibility of all adventurers to check these before deciding to ride.
• Several rides are unsuitable for adventurers with heart, neck, or back conditions, or expectant mothers, and we strongly recommend that anyone having undergone recent surgery or having been subject to an injury does not board these attractions. For adventurers with amputations or prosthetic limbs please speak with our Adventurers’ Services team for further information.
• On many of our rides, adventurers must be capable of bracing themselves in an upright position and these are shown in the downloadable Guide for Guests with a Disability.
• On all rides, adventurers are required to keep arms and legs inside the carriage, boat, or gondola and remain seated at all times.
• As well as complying with all ride restrictions, it’s a good idea to watch our rides in motion before deciding to board.