This guide will assist guests using the Ride Access Policy to ensure that you have a safe and adventurous day out! You can also download the Full Disabilities Guide including the Ride Access Policy (584k) in PDF format.

This guide will assist guests using the Ride Access Policy to ensure that you have a safe and adventurous day out!

We want all our guests to get the most out of our park and enjoy as many of our attractions as possible.

This guide has been produced to give you a full and realistic picture of our attractions, detailing access information, ride restrictions, details of ride evacuations and the requirements for carers to accompany guests.

Hopefully this, along with general ride restrictions detailed on signage at the rides, will enable you to assess your own abilities and make an informed decision about which attractions you are able to, or wish to use.

Parking

• When travelling by car or minibus, please use either the Lodge Gate or Explorer Gate Car Park.
• Please take advice from an attendant who will direct you to the correct space.
• In the Lodge Gate Car Park this will be the top row, near to the Welcome area. In the Explorer Gate Car Park there are spaces available at the top of the field by the Explorer Gate Welcome area.
• This parking is available in both Car Parks to disabled badge holders only.

Buying Tickets / Entering the Park

• Those who are able to provide documentary identification of disability (i.e. blue/orange badge or similar) will be able to purchase discounted tickets to the Park for themselves and up to a maximum of two carers.
• If you need assistance with purchasing your tickets, please feel free to speak to a Host at the Welcome area.
• Wheelchair users should use the gates to the far left and right at the turnstiles for wider access.

Annual Pass

• Guests with disabilities can obtain an interchangeable carers Annual Pass, please visit the Annual Pass Office for further details.

Wheelchair Hire

• Wheelchair hire is available at Chessington World of Adventures. We do not charge guests for this however we do ask for your credit card details as a security deposit. All details will be kept safe and will be returned to you at the end of the day or destroyed in front of you. If the wheelchair is damaged, you may be liable for a £100 charge.

Wheelchairs are subject to availability.

Toilets

• Toilets with disabled access are available throughout the park. Please see the Park Map for locations.

First Aid Centre

• Located in Forbidden Kingdom close to Rameses Revenge, we are able to cater for a number of special needs, including the cold storage of medicines.

Adventurers' Services

• Located in Market Square, we should be your first point of call during your adventure!
• We will be able to offer advice on ride access and restrictions, issue ride access wristbands, and further advice on facilities for guests with disabilities.
• We are also able to measure the height of guests if, due to the nature of your disability, it may not be possible for this to be done at the rides.

Ride Access

• We reserve a Ride Access Pass for guests who do not understand the concept of queuing, have difficulties with everyday social interaction, have a limited capacity to follow instructions or to understand others’ emotional feelings or expressions, and may become agitated or distressed having to wait for extended periods of time; plus permanently non ambulant guests.
• Please note that having a registered disability does not automatically qualify guests to receive a Ride Access Pass.
• Qualification includes the requirement of photographic identification on each and every occasion an application for a Ride Access Pass is made at Adventurers’ Services.
• Other documentation required can include a letter from a consultant or GP detailing the condition that may warrant the provision of a Ride Access Pass, and/or Blue Badge. Please note we no longer accept DWP/DLA letters as acceptable documentation.

Helpers / Companions

• For safety reasons, the number of disabled people permitted on certain rides at any one time may be limited. Therefore you may be asked to divide your party into smaller groups, and possibly experience a wait before you board.
• In certain situations (such as extreme weather conditions, mechanical problems or power interruptions), it may be necessary for guests to be evacuated from the rides, possibly from the highest point. The icons C and X are used in the Disabled Guide to indicate what is involved in evacuations and whether particular rides are suitable.
• For safety reasons, guests with disabilities are required to have at least one carer over the age of 14 accompany them onto the rides. Carers will not be issued with a wristband but must be present at Adventurers’ Services with the disabled guest.
• For guests who are unable to walk unaided, rides that involve a complex evacuation procedure have an additional requirement that a minimum of two carers over the age of 14 accompany them onto the ride. Please note due to the nature of some evacuation procedures there are certain rides that are not suitable for guests unable to walk unaided. Details of these additional requirements are contained in the Disabled Guide.
• Carers accompanying guests with disabilities onto the rides are required to sit in the same carriage, boat, seat or row as the disabled guest they are assisting.
• Carers must be able to assist disabled guests with loading and offloading (including their transfer from wheelchairs). Our Hosts will give full instructions, but for everyone's safety, we will leave all lifting to the carers.
• Carers must also be able to communicate any safety restrictions and messages, and assist with any emergency or evacuation procedures, which may involve the lifting and transfer of the disabled guest from the ride carriage into an evacuation chair at high level.
• All rides have a maximum number of carers/companions that can accompany guests with disabilities onto the rides. Details of the numbers that can be accommodated are contained in the Disabled Guide.

Ride Safety

• The Disabled Guide contains extra information that may be relevant to guests with disabilities, and it is in addition to general ride restrictions (including height, size, and loose item restrictions) that are applicable to all guests. These are detailed on information boards at the entrance to the rides, and it is the responsibility of all guests to check these before deciding to ride.
• Several rides are unsuitable for guests with heart, neck, or back conditions, or expectant mothers, and we strongly recommend that guests who have had recent surgery or a injury do not ride certain attractions. On many of our rides, guests will need the ability to brace themselves in an upright position. These restrictions apply to most rides and are detailed on signage at the ride entrances where they are applicable, and the icons B, H and E in the Disabled Guide indicate on which rides they apply. All rides require guests to keep their arms and legs inside the ride carriages, and remain seated at all times.
• Not all rides are suitable for all guests. Each ride has strict operating requirements that all riders must meet. Please do not ask our Hosts to break these rules as they are in place for your safety!
• As well as taking note of the ride restrictions, we strongly suggest that you watch our rides in motion before making a decision on whether to ride.

Restaurants & Shops

• If you require any assistance when visiting any of our shops or restaurants, please feel free to ask for assistance from a Host, and we will be happy to help!