Water supply issues in the local area

4:00pm: Latest Update

Adventurers, please see our latest update from our Strategic Development Director regarding the Thames Water situation. Please continue to keep an eye here and on our social media channels for more information.

Watch video here: https://www.facebook.com/BBCSurrey/videos/10156175243660412/

3:00pm: 

Adventurers, please see below the latest from Thames Water. Continue to check back here and on our social channels, where we’ll be providing updates throughout the afternoon.

Thames Water: ‘#KT update: We’re sorry to everyone affected by our burst water main in #Chessington. We’ve organised bottled water for people to collect from Chessington Garden Centre, KT9 2NG. It’s a complicated repair job and we’re working really hard to get the pipe fixed and everything back to normal as soon as possible. We have our customer team in the area offering help and advice, and will make sure we continue to provide everyone with updates as and when we can.’

Early this morning we were made aware by Thames Water of a burst water pipe locally, which has resulted in the area experiencing no water/low pressure. Many homes, organisations and businesses, like ourselves, have been affected. 

As a result, due to the health and safety of you our guests, we have been forced to make the difficult decision not to open the Theme Park and Zoo today. We apologise we weren’t in a position with the information provided to us by Thames Water to make our decision sooner.

As an alternative to your day out, Thorpe Park Resort and Legoland Windsor Resort will be accepting your Chessington World of Adventures Resort tickets today.

If you have already arrived at either our Lodge or Explorer Gate, our Team will be handing out letters with more information. Equally, we are re-validating tickets already purchased for today to be used up until October 18 this year. Please retain your ticket or any booking information for this re-validation.

We appreciate that this is frustrating and we apologise for any inconvenience this has caused by circumstances simply beyond our control. 


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