Having coffee with friends at Chessington World of Adventures Resort

Chessington help system content

Here is a listing of all the helpful information we offer:

General Information and Facilities

Is Chessington World of Adventures Resort suitable for families with young children?

What is Chessington World of Adventures Resort?

Are you making improvements to the Explorer Car Park?

What Food and Drink options are there available?

What Retail Shops are there?

What services do you offer for parents with young children?

When do the Shops close?

Do all of your Food and Beverage outlets accept cash?

Do you have Early Ride Time at Chessington World of Adventures Resort?

Do you have an online shop to purchase gifts?

How can I stay up to date with Chessington World of Adventures Resort news?

Do you have a Drop Off and Pick Up point?

How long do you recommend to spend at Chessington World of Adventures Resort?

Can I bring a packed lunch or picnic?

Do you have a Baby Feeding Room?

Who is Chessington World of Adventures Resort suitable for?

Where can I purchase/heat baby food?

Do you offer All Day Dining or other offers for Food and Drink?

Is there a Chessington World of Adventures Resort Mobile App?

Where are your Baby Changing Facilities?

Where is your First Aid Centre located?

Can we use the Hotel restaurants if we are not staying over?

Where can I download a Chessington World of Adventures Resort Map?

Can I leave the Resort and re-enter on the same day?

Do you offer Kosher food?

Do you have lockers available?

Can I hire a buggy or pushchair?

What is your Visitor Policy?

Do you offer Halal meat?

What is your smoking policy?

Do you offer a Parent Swap Pass?

What is your Dress Code?

Do you have ATMs/Cash Machines?

How do I collect POP Badges?

Is alcohol available for purchase?

Can I wear animal print clothing when I visit?

Is there free WiFi available?

Can I bring a scooter?

Is vegetarian food available?

Are dogs allowed on park?

Where can I see food allergy information?

How can I view, download and share my ride photos I have purchased?

What is the Rainy Day Guarantee and how can I use it?

What Health and Safety procedures do you have in place?

Do you conduct bag searches?

Tickets & Packages

Do you offer Military discount?

Do you offer an Open Dated ticket?

What is the Online Saver Ticket?

What is Fastrack?

Does my Fastrack ticket give me unlimited use on the ride/s?

Can I buy Fastrack tickets on the day?

How do I purchase a Car Park ticket?

Do you offer extra special VIP Experiences?

Do you offer Animal Meet and Greets?

Do you offer Gift Vouchers for your VIP Experiences?

Do you offer Express Parking?

Can we visit just the Zoo and/or SEA LIFE Centre during the main season?

Do you offer Animal Adoptions?

Do you offer Birthday Parties?

What is included in my entry ticket?

Do you offer Ride Photos?

Do you offer a Family ticket?

What is a DigiPass?

What is the All Inclusive Ticket?

Do you offer a 2 day ticket?

Do you offer a Late Entry ticket?

Do you offer a Parent and Toddler Ticket?

Is there a reduced price to return the next day?

What age do you consider a guest an adult?

How do I book a ticket for my child who is under 3 years old?

Booking Help

How do I book tickets online?

I have not received my email confirmation - what should I do?

I'm having issues booking online - what should I do?

Can I change the date of my booking?

Can I buy tickets on the day when I arrive?

What do I need to bring with me to collect my tickets?

Why has my payment failed?

Can I cancel my booking and get a refund for my pre-booked tickets?

Why am I unable to book for my selected visit date?

Do I have to print my Print@Home tickets or can I show them on my phone?

My online booking failed part way through and it looks like I have been charged - what should I do?

I have some unused tickets left over from my visit, can I use them another time?

I am a Local Resident - how do I book my tickets?

I do not have the card used to purchase my tickets - what should I do?

I have two paid bookings - what should I do?

Can I change the date of the free tickets I have claimed through The Sun Newspaper?

How do I book a date to use my complimentary tickets?

I have booked for someone else with my card and I won't be there - what should I do?

Can I change the name on my booking?

When can I collect my tickets which I have booked alongside a Short Break?

I've lost/forgotten my tickets - what should I do?

Disabled Information

Can I hire a mobility scooter?

Why do I need to bring my documents for Ride Access Pass every two years?

What changes have Chessington World of Adventures Resort made for Ride Access Pass in 2019?

What is the Ride Access Pass and how do I apply?

Can I bring a mobility scooter?

Can Chessington World of Adventures Resort Staff assist me with transferring from my wheelchair onto rides?

Can I book my tickets online if I am registered disabled?

Can I hire a wheelchair?

What facilities are available for Disabled Guests?

What do I need to bring for my free carer ticket?

How does the Ride Access Pass work?

Where can I download your Accessibility Guide?

I already registered for the Ride Access Pass in 2018 - do I need to re-register for 2019?

What rides and attractions are suitable for people with disabilities?

What are the accepted forms of proof for the Ride Access Pass?

What are your requirements for someone to be a carer?

Where do I get my Ride Access Pass from?

Do you have a Changing Places facility?

Can I bring my registered assistance dog?

Do you offer disabled parking?

Our Rides & Attractions

What is Go Ape in the dark?

Is Black Buccaneer open?

What animals can I see at the Zoo?

What are the height restrictions for the rides?

What Family Rides and Attractions do you have available?

What Thrill Rides and Attractions do you have available?

What's new for 2019?

What are the current queue times?

What is Go Ape?

What are the different Zoo areas?

Is Safari Skyway still open?

Are there any age restrictions?

What is the Woodland Discovery Centre?

What Daily Shows and Activities do you run?

What animals can I see at the SEA LIFE Centre?

What time do the rides open?

Which rides can I go on if I have a torso measurement of 51” or more?

Is Bubbleworks still open?

What are the different SEA LIFE Centre areas?

What time do the rides close?

What are you Ride Safety policies?

What is AMAZU Treetop Adventure?

What attractions can I ride if I have a cast, air boot or splint?

Do you have single rider queue lines?

Will any Rides/Attractions be closed for my visit?

Can I enjoy the attractions if I'm pregnant?

What rides are suitable for people with disabilities?

Can I access the Swimming Pool if I'm not staying in one of the Resort accommodations?

What is there to do in bad weather?

Events

What are Zoo Days?

What is Winter's Tail?

Do you offer Wedding Packages?

Do you offer Corporate and Conference Event facilities?

When are Zoo Days?

What are the opening times during Winter's Tail?

Can I use my Chessington Annual Pass for Zoo Days?

How do I purchase tickets for the Winter's Tail event and what do they include?

Can I use my Merlin Pass during Zoo Days?

What Rides and Attractions will be available during Winter's Tail?

Will the whole Theme Park be open during Winter's Tail?

Can I just visit the Grotto during Winter's Tail?

Is the Grotto entry included in Winter's Tail tickets and how do I book my time slot?

I am a Merlin Annual Pass holder, can I book Friends and Family tickets or use Share the Fun Vouchers during Winter's Tail?

Do I receive a free carer ticket if I am disabled and wishing to visit during the Winter's Tail event?

Is the Grotto wheelchair accessible for the Winter's Tail event?

My child under 3 does not have an Annual Pass, do they need an entry ticket for Winter's Tail?

Do Merlin and Chessington Annual Passholders get access to Winter's Tail?

What Food and Drink outlets will be open during Winter's Tail?

Short Breaks

How do I book an overnight stay or package with you?

How can I find help with a Short Break or stay at one of your hotels?

Discounts, Vouchers & Promotions

How do I use the National Rail Days Out Guide 2 for 1 offer?

If the Free Ticket Offer for 500 families real?

Do I receive a discount when booking online?

Why aren't there child, senior concessions or student rates any more?

Do you offer a discount for pregnant women, or those who do not wish to use the rides?

How do I redeem my Kellogg's Grown Ups Go Free voucher?

Can I buy my ticket online using a promotional voucher?

Is my promotional voucher valid?

How do I book my corporate discount tickets for Chessington World of Adventures Resort?

How do I redeem my Tesco Clubcard Vouchers at Chessington World of Adventures Resort?

I am a BIAZA Member, can I receive entry to Chessington World of Adventures Resort?

Can I use my High Street Vouchers at Chessington World of Adventures Resort?

Can I redeem my Sainsbury's Nectar Points at Chessington World of Adventures Resort?

Do you accept Blue Peter Badges for entry into Chessington World of Adventures Resort?

Location & Directions

What is the address for Chessington World of Adventures Resort?

How do I get to Chessington World of Adventures Resort by Car?

Where is Chessington World of Adventures Resort located?

How do I get to Chessington World of Adventures Resort by Train?

How do I get to Chessington World of Adventures Resort by Bus?

How do I get to Chessington World of Adventures Resort by Taxi?

How do I get to Chessington World of Adventures Resort by Bike?

How do I get to Chessington World of Adventures Resort by Coach?

What's the closest Airport to Chessington World of Adventures Resort?

Is there a charge for Car Parking?

Do you sell a parking pass for unlimited parking?

Do you have electric car charging facilities available?

Can I park my motorhome/caravan at Chessington World of Adventures Resort?

Where is the nearest petrol station?

Opening Times

What are your Opening Times?

When are the busiest and quietest times to visit?

Annual Passes

Do you offer a Merlin Annual Pass where you can pay in monthly instalments?

Can I upgrade my Chessington World of Adventures Annual Pass to a Merlin Annual Pass?

How do I redeem my Premium Merlin Annual Pass Share The Fun vouchers?

What Golden Experiences do you offer at Chessington World of Adventures Resort?

How can I book a visit to Chessington World of Adventures Resort with my VIP Merlin Annual Pass?

Are there restrictions for using a Standard or Premium Merlin Annual Pass at Chessington World of Adventures Resort?

How do I purchase Merlin Annual Pass Friends and Family tickets?

How many Friends and Family tickets can I purchase with my Merlin Annual Pass?

Can I purchase Friends and Family tickets although I will not be attending with my Merlin Annual Pass?

Do you offer different levels of Chessington World of Adventures Annual Passes?

Do I get a discount on Fastrack tickets as a Merlin Annual Pass holder?

When can I use my Chessington World of Adventures Annual Pass?

Can I upgrade my day ticket to a Merlin Annual Pass?

What perks do I get with my Chessington Annual Pass/Off Peak Annual Pass?

Where do I collect my Merlin Annual Pass from?

How can I purchase a Chessington World of Adventures Annual Pass?

Do you offer reduced rates on Annual Passes for guests with disabilities and their carers?

How long do I have to collect my Chessington World of Adventures Resort Annual Pass?

Can I freeze or get a refund on my Merlin Annual Pass as I am pregnant or cannot use my pass?

Can I renew my Chessington World of Adventure Resort Annual Pass?

I have lost my Merlin Annual Pass; What do I do?

Do you sell season tickets?

I am a foster parent. Do you offer a pass which can be shared?

Can I upgrade my day ticket to a Chessington Annual Pass?

Can I buy a pass that isn't assigned to a person but is assigned to a company?

How much is the Chessington World of Adventures Annual Pass?

What do I need to take with me when having my Merlin Annual Pass issued?

What do I need to bring to collect my Chessington Annual Pass?

I have ordered my Merlin Pass by post, however it hasn't arrived yet, what should I do?

Is the Chessington World of Adventures Annual Pass the same as the Merlin Annual Pass?

I used Tesco Clubcard to purchase my Merlin Annual Pass, what type of pass does this entitle me to?

I visited Chessington World of Adventure Resort recently and didn't know I could get an Annual Pass. Can I upgrade to an Annual Pass following my visit?

I want to exchange my Tesco Clubcard token for a Merlin Annual Pass, how can I do this?

What are the Chessington World of Adventures Pass terms and conditions?

How many people make up a "Family" Merlin Annual Pass?

Can someone else use my Merlin Annual Pass?

Do I get a discount on Fastrack tickets as an Annual Pass holder?

Can I upgrade my Standard Merlin Annual Pass to a Premium Merlin Annual Pass?

Schools & Groups

How can I make a School Trip booking?

Do you offer a group discount to visit Chessington World of Adventures Resort?

Do you offer a discount for Scout, Guide or Youth groups?

I regularly bring groups to Chessington World of Adventures Resort - do you offer any further discounts?

What Resource Packs do you offer Schools?

Where can I download your Risk Assessment?

How do I make a card payment for my School or Group booking?

How do I make payment by BACS for my School or Group Booking?

Can I request a VAT Receipt for my School or Group booking?

How much are tickets for Schools Trips?

Do you have information to help me plan my School Trip?

What's new for School Trips in 2019?

Do you offer Educational Talks and/or Workshops for School Trips?

Do you run Educational Events for Schools?

Does Chessington World of Adventures Resort have SEND provisions for Schools?

Where do we enter Chessington World of Adventures Resort if we are visiting on a School Trip?

How can I use my teacher planning tickets?

Do you offer a Home Educator rate?

About Us

How can I contact you?

What Conservation Projects do you run?

Where can I apply for a job role at Chessington World of Adventures?

What is your VAT number?

How do I escalate my complaint?

I have recently applied for a job role, who can I contact to discuss my application?

Do you offer Work Experience?

How can I contact your Customer Services?

Where would I find information about a career with Merlin Entertainments?

How do I give feedback on my visit or experience?

How can I contact you regarding a Short Break or Overnight Stay?

Can I contact you via Live Chat?

What are your Social Media Pages?

I have an issue with my Room on the Broom Animated Movie, who can I contact?

My company is interested in becoming a supplier - who do I contact?

How do I contact your Press/Marketing Department?

What is your postal address?

Do you offer charitable donations for organisations?

I have lost property - who do I contact?

Your Expedition Checklist

Ready for adventure?

  1. Explore
  2. Discover hotels
  3. Plan expedition
  4. Check prices

Check offers


Buy Tickets