I do not have the card used to purchase my tickets - what should I do?

If the person named on the booking supplies valid ID such as a passport or driver's license then there will be no problem when collecting your tickets.

If the card holder is not attending on the day, they will need to provide a signed letter of authorisation to the named person collecting the tickets, including the following details:

"I *name of card holder* authorise *name of person collecting tickets* to collect the tickets from order number *booking reference* paid for by my card *last for digits of credit card used*.

The named person collecting the tickets will also need to bring valid photo ID along with the signed letter.

Please be aware if you are collecting a Merlin Annual Pass the card holder and card used for payment will always be required to collect the pass/es as they will not be issued without them.


We hope this answers your question.


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