Payments fail when the information provided does not match that which is held by your bank. Here are some things to remember when booking online:
• The address and postcode you enter has to be the billing address for the card. This is where the statements are sent.
• If paying by Visa or MasterCard, only enter the compulsory fields. Do not enter a ‘Start Date’ or ‘Issue Number’.
• If you have attempted a few times with a card, you may need to close the website and try again in an hour as the card would have been made inactive.
• If you still experience problems, please contact your bank to confirm the exact format of the billing address and account holders name.
We hope this answers your question.
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