My online booking failed part way through and it looks like I have been charged - what should I do?

Please use the link here which allows you to search for any confirmed orders by your phone number and email address, alternatively please bring proof of ID, proof of charges (bank or card statement) and your order number with you (if you have it) and our Admissions Team can look up your booking on the day.

If you do not have your order number and are unable to find your order via the link above, please contact us below with as much information as possible on your attempted order.

 

We hope this answers your question.

 

View this in our help center | Still need help, get in touch

Finished planning?

Limited Tickets from £29

Your Expedition Checklist

Ready for adventure?

  1. Explore
  2. Discover hotels
  3. Plan expedition
  4. Check prices

Check offers


Buy Tickets