Guest Help & Information is located in Adventure Point and should be your first port of call when you arrive to the park. The Guest Help & Information team can offer advice on ride access and restrictions, issue ride access wristbands and passes (conditions apply) and provide further information on facilities for adventurers with a disability.
Along with multiple disabled toilets throughout the park, there is a Disabled Changing Places toilet located in Wild Woods including a height adjustable changing bench, shower, toilet and a hoist. To access please use a RADAR key, or speak to a member of staff.
Wheelchair hire is available from Adventure Point Gift Shop and is charged at £10 per day plus a £50 fully refundable pre-authorisation. The number of wheelchairs we hold is limited and we cannot guarantee their availability.
Please note wheelchair loss or damage may result in a charge. Registered disabled guests with documented proof may hire a wheelchair free of charge, a £50 refundable pre-authorisation will still apply, please speak to a member of staff for more details. Failure to return wheelchair will result in a charge of £185, all pre-authorisations must be done on a credit or debit card.
Register for a Ride Access Pass* with Guest Help & Information here to help save time during your visit.
*subject to appropriate documentation. For more information on the Ride Access Pass system, please visit here.
Please download our 2018 Accessibility Guide here.
We hope this answers your question.
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