I have booked for someone else with my card and I won't be there - what should I do?

If the payment card holder is not going to be present at the time of collection a letter of authorisation must be provided from the card holder.

A quick example of a letter of authorisation is included below. Where X’s are included these are numbers that are based on the booking and the relevant card details.

At the time of collection the original signed letter of authorisation must be presented along with the booking confirmation number and photo ID of the person collecting the tickets.

To whom it may concern,

I (CARD HOLDER NAME) authorise (COLLECTORS NAME) to collect and use the booking ref(xxxxxxxx)

The booking was made with payment card ending *XXXX



Please be aware if you are collecting a Merlin Annual Pass the card holder and card used for payment will always be required to collect the pass/es as they will not be issued without them.


We hope this answers your question.


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