I have booked for someone else with my card and I won't be there - what should I do?

If the tickets are Print at home/Mobile tickets, please print the tickets out/send the barcodes to the person visiting for them to gain entry.

If your tickets are Collect at Attraction, as per our terms and conditions of booking, we require the payment card holder to be in attendance when collecting tickets.

Please be aware if you are collecting a Merlin Annual Pass or Chessington Annual Pass the card holder and card used for payment will always be required to collect the pass/es as they will not be issued without them.


We hope this answers your question.


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