What do I need to bring with me to collect my tickets?

Please bring your order number (this can be found on your booking confirmation). This can be presented in printed and written form or shown on a mobile device, along with your payment card and proof of identification on the day of your visit. Accepted proof of identification includes a passport, national identity card or driving licence.

Please be aware if you are collecting a Merlin Annual Pass the card holder and card used for payment will always be required to collect the pass/es as they will not be issued without them.


We hope this answers your question.


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