I'm having issues booking online - what should I do?

If you are completing your transaction online through the Chessington World of Adventures Resort website and having problems submitting your booking or payment, please make sure you check your bank account to see if any transactions have been processed. If you have been debited please visit here to check if a confirmed order has been processed.

If you have not been debited for your transaction, we recommend clearing your browser history and cache so that you can start again. Please complete the booking process again, adding the relevant tickets to your basket. Please follow the steps to complete your booking and transaction.

If you continue to experience problems, please make a note of any error codes and where in the booking journey you experienced problems. Complete a form here, with as much information regarding your attempted transaction and a member of our support team will look into this and be in contact.


We hope this answers your question.


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