Help Centre
We know that you may have some questions before or after visiting us so we’ve developed our Help Centre. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions

Drop us a Line
If you need to send us an email or ask a question you can use our Guest Contact Form here.

Live Chat
You'll see this option below when we have advisers available to chat – generally this is available between 9am – 5pm daily.

Short Breaks and Hotel Stays       
Looking to talk to us a about a short break or hotel stay - please click here

Feedback on a visit or experience     
If you would like to feedback on a visit or any part of your experience with Chessington World of Adventures Resort, please click here to complete our Guest Feedback Form.

Typically, we personally respond to emails within 7 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts

If you need to reach out to us by phone, you can call us on 0871 663 4477.  Calls cost 13p per minute plus your network providers access charge (please note these are significant if calling from a mobile telephone).

Our lines are open Monday - Friday 9am to 5pm and Weekends & Bank Holidays 9am to 3pm. Please note we cannot sell tickets on this number or handle hotel/short break queries.


We hope this answers your question.


View this in our help center | Still need help, get in touch

Finished planning?

Get Online Saver tickets for just £29!

Tickets from £29

Your Expedition Checklist

Ready for adventure?

  1. Explore
  2. Discover hotels
  3. Plan expedition
  4. Check prices

Check offers

Buy Tickets