My Annual Pass has been lost/stolen, what do I do?

Oh no, sorry to hear that - don't worry, we'll get you back up and running in no time.

Please tell one of our admissions team and they will show you where to get a replacement card.  If you have ID with you then it may speed up the process, also there is a £10 re-issue fee per pass.

If it's a Merlin Annual Pass that you bought from somewhere other than Chessington, then you'll need to return to the attraction you got it from to have it re-issued.  Sorry about that, but it's out of our control unfortunately.


We hope this answers your question.


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