My Annual Pass has been lost/stolen, what do I do?

Oh no, sorry to hear that - don't worry, we'll get you back up and running in no time.

Please tell one of our admissions team and they will show you where to get a replacement card.  If you have ID with you then it may speed up the process, also there is a £10 re-issue fee per pass.

If it's a Merlin Annual Pass that you bought from somewhere other than Chessington, then you'll need to return to the attraction you got it from to have it re-issued.  Sorry about that, but it's out of our control unfortunately.

 

We hope this answers your question.

 

Finished planning?

Limited Tickets from £29

Your Expedition Checklist

Ready for adventure?

  1. Explore
  2. Discover hotels
  3. Plan expedition
  4. Check prices

Check offers


Buy Tickets